Easy to order items. Competitive prices. Good communication throughout. Amazingly well packed to ensure no damage. 4 stars instead of 5 as Royal Mail was used and unfortunately they (again), left... Voir plus
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My first order, which was delivered by Royal Mail, arrived in a dreadful state! I sent photos via email and was quickly dealt with by a member of staff. He was polite, apologetic, and very helpful.... Voir plus
Great product but don’t pay for next day delivery, at the cost of £12 the order doesn’t arrive the next day and, when you email to complain about it, they ignore you. Use another company instead.
Couldn’t have been more helpful when trying to fulfil my order. Order came, wasn’t right, instant refund. Will definitely use again for more lighting needs
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Do it as You have done
Do it as You have done, and all customers will be satisfied.
Many Thanks an a Happy New Year (rather late, but of all my heart)
Tomas Kratena
The Lamp Co
The Lamp Co. contacted me after my order to ensure I had selected the correct build as it is and unusual low volt bulb I ordered and commonly ordered by mistake, I appreciate this kind of extra diligence taken by their team. Also the bulbs arrived in a timely manner.
A slight problem with the time taken …
A slight problem with the time taken to process the order. They kept me informed in a truly professional way
Ordered item over a week ago still have…
Ordered item over a week ago still have not received getting email saying sent then another after saying getting ready to send, and I am still waiting
Helpful on the phone
Helpful on the phone. Securely packaged. Tracked delivery. Happy customer.
Excellent and fast service
Great customer service and range
The Lamp Co Customer Sales team wrote directly to me when they found that the specific Girard Sudron lights that I ordered online were no longer in stock and let me know that they would have to source them. The lights subsequently arrived in the timescale they had suggested. I was kept informed at every step of the way. The lights had been out of stock with most companies online but somehow they managed to get them and now I see that there is a new price on their website. So I am grateful to them for honoring the price that I purchased them at, as I now see that their new stock is a good 40% more expensive.
Well done Callum!!
I ordered two fluorescent tubes not realising they were out of stock. I received an email informing me of this and the date they were expecting to receive them by. When after this date I had not heard anything I telephoned and spoke to Callum who told me the delivery date had been put back. I explained why I needed the lights and he had a look to see if they had another colour in stock which they did. He changed the order and said he would get them out the next day. I then received an email from Callum to say he had gone and picked them himself and taken them to despatch and I received them the next day!! Excellent customer service. Will definitely be using them for any other lighting I require.
I was disappointed with my purchase
I was disappointed with my purchase. I ordered a 117mm Lin. Halogen bulb 240v 230W R7s from the Lamp company because they were the only ones to advertise the 117mm size. When the bulb arrived it was a 118mm size which I could have bought easily and more cheaply from many electrical suppliers.
Grear service thanks
They had trouble with their supply but…
They had trouble with their supply but got them in the end
Light on the situation
The strip light I needed was an old model but the Lamp Shop had it. Delivered pretty quick, wrapped tightly and securely. Installed and lit up immediately. Thank you Sirs.
Light bulbs safely arrived within the wk the…
Light bulbs safely arrived within the wk - well packaged.
A query l had after receiving the bulbs, was dealt with very quickly by email from Callum - helpful, friendly service. Would def use again in future
Excellent service from start to finish
Excellent service from start to finish. Items delivered on time will packed.will definitely use LAMPCO again.
Was a problem concerning delay in…
Was a problem concerning delay in delivery but I was kept informed
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