I had a fantastic call with Adrian about my home insurance, he was very attentive, informative, personable and just had a really positive attitude and vibe. He answered all my questions and also kne... Voir plus
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Lisez les avis des autres
I had a very friendly call with Adrian today about setting up our new home insurance; his customer service was great! He explained everything very clearly and made me feel very comfortable about my ch... Voir plus
5 stars for Let Alliance, and specifically for Freya! She made setting up my insurance completely hassle-free and easy. We spoke first on the Tuesday, and she followed up right on schedule this Thursd... Voir plus
I had a great experience with Sophia Hale this week who helped me set up my home insurance for a new rental property. Sophia contacted me after an online enquiry and kept in touch (without being pushy... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Coordonnées de contact
Dodleston House, CH4 9EP, Pulford, Royaume-Uni
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4,7
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Unable to login into my account and the…
Unable to login into my account and the support is worse than useless, it just keeps redirecting me to different AI bots and support managers. All this is for a very simple thing, I just need to upload two pdfs, I don’t understand why I need to get involved with this thing at all, why can’t I just send the documents to the property agent. A total waste of my time.
25 août 2026
Avis spontané
Réponse de Let Alliance
Hi there, we’re really sorry to hear about your experience trying to upload your documents. We’ve just sent a request for some further information, if you could share your contact details, a member of the team will get in touch and help resolve this for you as quickly as possible.
Renewed by policy with Maia Iball
Renewed by policy with Maia Iball. She was cheerful, helpful and polite. Great service. Thank you
21 août 2026
Avis spontané
Totally Horrendous Experience (I was…
Totally Horrendous Experience (I was acting as a guarantor). They 'require' far too much private financial information, reject anything redacted and just keen insisting over and over again that they 'need the full documents so they can complete their verification checks'
21 août 2026
Avis spontané
Réponse de Let Alliance
Hello Nicholas, thank you for your review. We’ve logged a complaint on your behalf so we can look into this for you. We’ve tried to call and have also emailed you; please could you contact us at your earliest convenience?
Lucy
Mohammed Miah was very lovely
Mohammed Miah was very lovely and helpful, thanks Mo!
20 août 2026
Avis spontané
Great customer service from Iona…
Great customer service from Iona Barron. She talk me through the whole details and process of my Tenants Insurance policy.
18 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Iona provided great customer service and was able to talk you through all the details and the full process of your tenants insurance policy. It’s wonderful to know she made everything clear and straightforward for you.
Freya Crompton was extremely…
Freya Crompton was extremely professional, polite, and friendly throughout the entire call.She patiently walked me through all the available insurance packages, clearly explaining the differences and benefits of each option. She took the time to answer all of my questions and made sure I chose the exact policy to suit my needs.
17 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your feedback. We’re delighted to hear that Freya provided such professional, polite, and friendly service throughout your call. It’s great to know she took the time to walk you through all the available insurance packages, clearly explained each option, and supported you in choosing the policy that best suits your needs. We truly appreciate you recognising her excellent customer care.
Halim Senturk was great
Needed insurance sorting for the new flat i was moving into, they made it super simple.
17 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for your feedback. We’re really pleased to hear that Halim was able to help and made sorting the insurance for your new flat super simple. It’s great to know he provided clear, supportive service throughout the process.
Had a great service experience with Maia Iball
Had a great service experience with Maia Iball. Appreciated her patience with me and thorough explanations throughout the Insurance process.
14 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your feedback. We’re delighted to hear that Maia provided a great service experience and supported you with patience and clear, thorough explanations throughout the insurance process. It’s wonderful to know she helped make everything straightforward for you.
Halim Senturk was brilliant with all…
Halim Senturk was brilliant with all the support given today, with insurance for my new home. All was clear and helpful. Perfect customer service. Thank you
12 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Halim Senturk provided brilliant support while helping you arrange insurance for your new home. It’s great to know everything was clear, helpful, and delivered with excellent customer service. Thank you for sharing your experience.
Can't get clear answers
Have been going through referencing for weeks, they keep asking for new documents they never asked for previously. I'm living in air bnb's, calling them up to make sure the documents are sufficient, and they are emailing the letting agent to say they have to chase me.
Very disapointing service and very stressful to use.
12 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your experience. I’m really sorry to hear how difficult and stressful this process has been for you — especially with the repeated requests for new documents and the impact it’s having while you’re staying in temporary accommodation. That’s not the level of clarity or support we aim to provide. Please can you provide your reference number or full name so that we can look into this further for you. Please email the details to customerexperience@letalliance.co.uk. Many thanks
Excellent Customer Service
I spoke to Halim Senturk today who was nothing but warm, knowledgable and helpful when arranging the insurance for my new flat. Thanks to him, I was given clear information about the policies on offer and could choose the option that was suited to me. Thanks Salim, top job, top man!
10 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear that Halim provided warm, knowledgeable and helpful support while arranging the insurance for your new flat. It’s great to know he gave clear information about the policies available and helped you choose the option best suited to your needs. We appreciate your kind words.
I spoke with Natasha Hargreaves…
I spoke with Natasha Hargreaves regarding insurance for the rented property I’m moving into. I was very extremely happy and greatful with her customer service, she made the call very clear and easy to understand, took me through all the options and made sure I understood everything and anything I could not understand she took the time to explain everything. She was very helpful and gave me peace of mind.
11 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear that Natasha provided such excellent customer service while helping you arrange insurance for your rented property. It’s great to know she made everything clear and easy to understand, took the time to walk you through all the options, and ensured you felt confident and supported throughout the call. We’re glad she was able to give you peace of mind.
A Garmin is for life not just for christmas
Chatted with Ben Gilbert who explained the whole process easy, chatting away and didn't make the call feel mundane as this type of thing can end up being.
I'll make sure to hit you up for some golfing next time I'm in Wales.
11 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear that Ben made the process easy to understand and kept the conversation engaging throughout. It’s great to know he explained everything clearly and helped make the call feel relaxed rather than mundane. We appreciate you taking the time to recognise his excellent service.
Awful Company - invades privacy, only "customer service" is AI and you wait forever for things to be processed`
Referencing process apparently takes forever unless you're happy with some mysterious third party company getting access to your bank account to spy on it, which I am not. I went around in circles getting a document cleared and signed off for referencing and all I got in the way of communication from its robot employees was being repeatedly asked to provide the same document I had already submitted multiple times. Why agencies use them and waste everybody's time rather than taking two minutes to check your references themselves is beyond me.
The only response you get from them at all is when you leave a negative review on Trustpilot. Online messaging? Nothing. Email? Nothing. Absolute sham of a company. Unsurprisingly, after repeated chasing the only response I got when I pointed out I had already supplied the evidence they kept asking me for was a short and impersonal reply along the lines of "contact your letting agent" (because apparently Let Alliance has no human staff)
11 août 2026
Avis spontané
Réponse de Let Alliance
Hello thank you for your review. We take privacy and data security extremely seriously, so we’re keen to understand more about your experience. The referencing process should not feel invasive, and we want to ensure all third‑party checks are carried out appropriately.
Please could you email your reference number to customerexperience@letalliance.co.uk so that we can look into your comments further. Many thanks Let Alliance
Great company to deal with
Great company to deal with. Tracey B is a true asset, she was brilliant! Explained everything clearly and with humour so lacking in many other phone interactions I have nowadays!! Product very competitively priced too with great features - particularly liked the nil excess.
7 août 2026
Avis spontané
Réponse de Let Alliance
Thank you so much for your lovely feedback.
We’re delighted to hear you had such a positive experience and that Tracey was able to explain everything clearly while keeping things friendly and light - we completely agree that she’s a real asset to our team.
It’s also great to know you’re happy with the cover, the price and
the nil excess feature.
We’ll make sure Tracey sees your comments - they’ll mean a lot to
her.
Professional and great service
Very professional staff, smooth process and responsive. Thank you Tracey Cooper for making my letting process an easy one!
6 août 2026
Avis spontané
Réponse de Let Alliance
Thank you so much for taking the time to leave this feedback.
We’re delighted to hear that you found the process smooth and the team professional and responsive. It’s wonderful to know Tracey helped make your letting process an easy one - we’ll be sure to pass your kind comments on to her.
Really helpful service from Sophia…
Really helpful service from Sophia Hale. Insurance can be super complicated but this was really simple and easy to understand. Got everything sorted for me really quickly! Great service
6 août 2026
Avis spontané
Réponse de Let Alliance
Thank you so much for taking the time to leave this review.
I’m really pleased to hear that Sophia was able to make everything
straightforward and easy to understand, and that she got everythingsorted for you so quickly. We agree - great service from Sophia, and
we’ll be sure to pass your kind words on to her.
Really helpful customer service
Really helpful customer service. Halim Senturk made the process really easy and was friendly!
6 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear you found our customer service so helpful
and that Halim made the process easy and friendly. I’ll make sure your
kind feedback is passed on to him.
All about going through wrong credit…
All about going through wrong credit checks and wrong credit check company’s , make stuff up to report to estate agents . Just take there percentage of the money and they are happy
1 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for taking the time to leave your review, and I’m sorry to
hear about your experience.
So that we can look into this in more detail and address your
concerns, please could you provide your reference
number or the property address linked to your
application? Please can you email the details to customerexperience@letalliance.co.uk. Once we have this information, we’ll be able to locate your file and
investigate what has happened. Many thanks
Excellent service by Freya Crompton.
3 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for your review.
I’m really pleased to hear you received excellent service from Freya.
I’ll make sure your kind feedback is passed on to her.
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