I had a fantastic call with Adrian about my home insurance, he was very attentive, informative, personable and just had a really positive attitude and vibe. He answered all my questions and also kne... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had a very friendly call with Adrian today about setting up our new home insurance; his customer service was great! He explained everything very clearly and made me feel very comfortable about my ch... Voir plus
5 stars for Let Alliance, and specifically for Freya! She made setting up my insurance completely hassle-free and easy. We spoke first on the Tuesday, and she followed up right on schedule this Thursd... Voir plus
I had a great experience with Sophia Hale this week who helped me set up my home insurance for a new rental property. Sophia contacted me after an online enquiry and kept in touch (without being pushy... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Coordonnées de contact
Dodleston House, CH4 9EP, Pulford, Royaume-Uni
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4,7
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service , It was a great easy conversation over the phone , I’d like to say thank you to Ben Gilbert for being so helpful. Everything was easy to understand thanks to him.
4 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear you had such a positive experience over the phone and that everything was easy to understand. It’s great to know Ben was so helpful - I’ll make sure your kind feedback is passed on to him.
Quick and easy
Freya Crompton was lovely and made the experience quick and easy knowing that I was at work at the time of her call. Wonderful service, thank you 😊
3 août 2026
Avis spontané
Réponse de Let Alliance
Thank you for taking the time to leave this review.
I’m really pleased to hear that Freya was so considerate of your
situation and made everything quick and easy while you were at work.
I’ll make sure your lovely feedback is passed on to her.
The entire letting process as a whole…
The entire letting process as a whole has been painless and easy to understand which has been incredible. Special thanks to Halim Senturk who guided me through the contents cover and other questions regarding the property that I had. Highly recommend for anyone moving!
31 juillet 2026
Avis spontané
Réponse de Let Alliance
Thanks Zac for your 5* review! We loved hearing about your experience with us.
General process was easy
General process was easy, straightforward and explained properly to me.
It was nice speaking with Tracey Blaxall, she made the process seamless for me.
Good customer service overall.
30 juillet 2026
Avis spontané
Réponse de Let Alliance
Thanks Charles we are glad that the process was seamless and thanks for leaving a 5 star review.
tenants insurance
Easy process to set up tenants liability and contents insurance with Natasha on the phone today! Reasonable pricing on policy. Referencing process done earlier was also an easy portal to use.
29 juillet 2026
Avis spontané
Réponse de Let Alliance
Thanks Pavel for your 5* review, we hope your move goes well. Thanks for sharing your experience with us.
Let alliance are such an efficient and…
Let alliance are such an efficient and great company. I recently spoke with Iona on the phone and she had amazing customer service skills , she was very professional and made sure that I understood everything that she was reading to me . Overall couldn't recommend the company enough!
29 juillet 2026
Avis spontané
Réponse de Let Alliance
Thanks for your lovely review Skye we are glad that you had an amazing experience with us.
I set up insurance today with Jessica…
I set up insurance today with Jessica smith outstanding customer service couldn’t be happier
28 juillet 2026
Avis spontané
Réponse de Let Alliance
Thanks Reece for your 5* review and we glad that you received outstanding service from Jessica. Thanks again for sharing.
Brilliant service
Arranged our insurance through Let Alliance when moving into our rented accommodation. Sophia Hale was so helpful and cheerful in explaining and talking us through the policy. Everything was sorted super efficiently and quickly.
Very impressive service would not hesitate in recommending.
27 juillet 2026
Avis spontané
Réponse de Let Alliance
What a lovely review Andrew, thanks for sharing with us your experience we know that the team often read these reviews and it makes their day.
Halim Senturk is a credit to Let Alliance
This afternoon I spoke with Halim Senturk and he was super helpful and patient. Everything was explained really clearly and he made sure I understood everything.
Thank you for your time, Halim!
Amber-Rose
23 juillet 2026
Avis spontané
Réponse de Let Alliance
Thanks Amber-Rose for your lovely review, we will pass to Halim and their line manager to read together.
Misleading
I received a message saying to call them back to finish the final steps of my referencing, when I called back it was for home insurance. I was given two options, with no option to not go ahead, they alluded that my estate agent would require for me to go ahead with the insurance. I have now had to cancel it but the misleading was unethical.
21 juillet 2026
Avis spontané
Réponse de Let Alliance
Good morning. Thank you for taking the time to leave this review, and I’m very sorry for the experience you’ve described.
We’d really like to investigate this in more detail so we can review what happened on your call and address it with the relevant team. Therefore, please can you send us either the referencing application number or the policy number of the insurance you initially signed up for.If you can email these details to customerexperience@letalliance.co.uk or call us on 0330 333 7126, we will investigate this further and come back to you with a response.
Thank you again for raising this - your feedback helps us improve the way we communicate with customers.
Great company
Today I spoke with Ben Gilbert from Let Alliance, this company and especially Ben are very professional, helpful and friendly. From start to finish everything was well explained and easy to complete. I would certainly recommend to others.
16 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your lovely feedback. We’re really pleased Ben made everything clear, friendly and easy from start to finish. Your recommendation means a lot, and we’ll be sure to pass your comments on to him.
Tracy Blaxall made sorting out my Home…
Tracy Blaxall made sorting out my Home Insurance a breeze. She explained my options clearly and made the whole process quick and simple. Excellent customer service, Thank you Tracy.
14 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your feedback. We’re delighted Tracy made arranging your Home Insurance quick, clear and straightforward. We appreciate your kind words and will be sure to pass them on to her.
Positive experience.
My experience was really good and positive. I spoke to Maia Iball. She was really helpfull, reassuring & lovely and took my Neurodivergence into account. Thank you so much.
9 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing this lovely feedback. We’re so pleased to hear you had such a positive experience with Maia. It’s great to know she was helpful, reassuring and took your neurodivergence into account throughout the process. We truly appreciate your kind words and will make sure Maia sees them.
Easy and straightforward
Spoke with a guy called Matthew greaves, very friendly and helpful and explained everything clearly. Thanks Matt
9 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for sharing your feedback. We’re really pleased to hear Matthew was friendly, helpful and clear throughout your conversation. We appreciate your kind words and will make sure they’re passed on to him.
My experience with Mohammed Mia made it…
My experience with Mohammed Mia made it easier and clear for me to understand my tenancy rights and responsibilities.
10 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your lovely feedback.
I’m really pleased to hear that Mohammed was able to make your
tenancy rights and responsibilities clearer and easier to understand.
I’ll make sure your comments are passed on to him.
Quick and easy service
Quick and easy service, Maia was extremely helpful in getting everything set up, coupdnt be happier with the customer service I received today
10 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your great feedback.
I’m really pleased to hear you found the service quick and easy, and
that Maia was so helpful in getting everything set up. It’s great to
know you’re so happy with the customer service you received today.
Excellent Service from Maia Iball During My Insurance Renewal
I had a very positive experience renewing my insurance today. Maia Iball was professional, friendly, and extremely helpful throughout the process. She explained everything clearly and made the renewal straightforward and stress-free. Excellent customer service thank you, Maia!
8 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your fantastic feedback.
I’m delighted to hear you had such a positive experience renewing
your insurance and that Maia was professional, friendly and clear
throughout. It’s great to know she made the process straightforward and stress-free. I’ll be sure to pass your kind comments on to Maia.
Ben Gilbert’s assistance
Ben Gilbert assisted me today over the phone in setting up my home insurance, and he was incredibly helpful. This is my first time setting up insurance and Ben ensured everything was explained to me in detail and made the process very straight forward. Ben was polite and friendly, and I now feel confident and secure with the insurance I chose.
8 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your wonderful feedback.
I’m really pleased to hear Ben was able to make your first experience of setting up home insurance clear and straightforward. It’s great to know he explained everything in detail and helped you feel confident and secure with the cover you chose. I’ll make sure your kind comments are passed on to Ben.
Let Alliance
Had a phone call with Jessica Smith this morning regarding the next steps of my reference check for my new home. She was extremely polite, well-spoken and gave all the information I needed to make the right decisions for myself as-well as answering any questions I had. Very pleasant experience and very happy to now be set up and covered by yourselves!
7 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your lovely feedback.
I’m really pleased to hear that Jessica was so polite, clear and
helpful in explaining the next steps and answering your questions. It’s
great to know you had such a pleasant experience and that you’re now set
up and covered with us.
Fast process, great customer service
I was helped by Corey Hall! She was lovely and went through the process of documentations for my upcoming property! All my questions and concerns were addressed and answered and she was very helpful! Overall, great service ! :)
2 juillet 2026
Avis spontané
Réponse de Let Alliance
Thank you for your great feedback.
I’m really pleased to hear you found the process fast and that Corey was so helpful in going through your documentation and answering all your questions and concerns. It’s lovely to know you received such great service.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.