Ordered free samples and paid for the shipping. Still no delivery, third email to sales@ with no reply. Absolutely no confidence that I would receive any order. There are plenty of other companies off... Voir plus
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Lisez les avis des autres
Cannot fault them at all, this is the 3rd time of using skirting world, had an issue beyond their control and customer services sorted with no problems at all. Would highly recommend skirting world. P... Voir plus
L'entreprise a répondu
I have just received this morning my latest delivery from Skirting World. My first order from this company was to replace skirting boards in my lounge and conservatory. I was so pleased with the fin... Voir plus
The more modern Torus profile is more attractive and likely to be easier to clean. Undercoat was a warm white so needed minimal gloss to finish. Best of all we paid extra for faster delivery and the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de rénovation
- aussi dans
- Décorateur d'intérieur
- Fabricant
- Magasin de design et de décor intérieur
Écrit par l'entreprise
When it comes to skirting board and architrave, we know best. Using only the best MDF on the market, we manufacture every piece to order and deliver 98% of orders on our own fleet of delivery vehicles. We're expanding our product range and now offer wall panelling as well as internal doors. Every single order is available with free delivery as standard.
Coordonnées de contact
Unit 25 Gravelly Industrial Park, Thompson Drive, B24 8HZ, Birmingham, Royaume-Uni
- 0121 328 2179
- sales@skirtingworld.co.uk
- www.mdfskirtingworld.co.uk
4,0
Bien
838 avis
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A répondu à 95 % de ses avis négatifs
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Poor customer service online (great in store though)
Just had an email asking for my experience of SkirtingWorld, wouldn’t have said anything but since you asked…
In store service from Harrison was brilliant: helped me to identify the skirting that matched mine, explained the different shower tile panels when I got side tracked by them, and showed me how to order a big panel of MDF off the website - nothing was too much trouble.
Sadly when I came in to difficulty placing the order online and so had to email the company the customer service (ironically from the so called customer service manager) was no where near the level of that which I’d received in store. Dismissive and disinterested is the best I can describe it, had no interest in the problem I’d encountered or in finding a solution.
So I bought the MDF panel as I had no time to source it elsewhere but I got the rest from another company - it was only 180 meters of primed and undercoated skirting so probably neither here nor there to them, but I’d rather spend my money with a company who at least appear to want my custom.
28 octobre 2025
Avis spontané
Réponse de Skirting World
Thank you for taking the time to share your experience with us. We’re really pleased to hear that Harrison made such a positive impression during your visit - we’ll make sure your comments are passed on to him.
We’re sorry to learn that the support you received afterward didn’t reflect the same level of care. We always aim to provide consistent service across every part of the business, so your feedback is extremely valuable in helping us continue improving. Our team is reviewing the details you’ve mentioned so we can ensure a smoother, more helpful experience for all customers moving forward.
We appreciate you choosing to place part of your order with us, especially while you were up against a deadline, and we hope we’ll have the opportunity to welcome you back in the future and provide the high standard of service you experienced in store.
Very Disappointed
Very Disappointed
I ordered skirting boards from Skirting World because I needed longer lengths than what B&Q or Wickes offered. The delivery arrived within around 10 days, which was fine.
However, when it came to fitting, I noticed the profile was slightly different to the ones sold at B&Q and Wickes. I called Skirting World’s office to explain, and the person I spoke to was very dismissive. He told me, “everyone’s will be different as we cut to order,” which I found confusing — if that’s the case, it should be clearly stated on their website or explained before ordering.
When I asked what could be done, I was told I could return the items but would only receive 50% of my money back, and I’d also have to pay delivery charges. In my case, after those costs, I’d get nothing back from an order of just over £50 — the man even said, “you might as well keep it then.”
The attitude was poor, the customer service was unhelpful, and the lack of transparency about product differences is unacceptable.
B&Q and Wickes sell consistent products — why can’t Skirting World?
⚠️ Be very cautious before ordering. Poor service and misleading information. I wouldn’t trust this company.
23 octobre 2025
Avis spontané
Réponse de Skirting World
Thank you for sharing your feedback. We’re genuinely sorry to hear that you were disappointed with your experience.
We understand the frustration when profiles don’t match those from other retailers. However, it’s important to note that although skirting profiles can share the same name, each manufacturer produces their own version using different tooling and machinery. This means that even when the design name is similar (for example, “Torus” or “Ogee”), the exact shape and measurements can vary slightly between companies.
At Skirting World, all our products are machined to order in our own factory to ensure quality and precision. Because of this made-to-order process, our returns policy differs from that of retailers who hold pre-cut stock, which is why a restocking fee applies.
We always aim to be as transparent as possible and will look into how we can make this clearer on our website to help avoid any confusion in future.
We’re sorry your experience didn’t reflect the helpful service we strive to provide every customer. If you’d like to discuss this further, please get in touch with us directly at info@skirtingworld.co.uk so we can see how best to assist.
Ordered via B&Q.
Ordered via B&Q.
Had liaised with Skirting world on the phone and via email and found them very helpful and informative.
Delivered exactly when and how promised.
Thank you
Andy Rae
7 octobre 2025
Avis spontané
Réponse de Skirting World
Thanks so much for the lovely review!
Great to hear everything went smoothly with your B&Q order and that our phone/email support hit the mark. We’re delighted delivery landed exactly when and how we promised.
If there’s anything else we can do, just give us a shout.
This company are the dogs
This company are the dogs. Always helpful on phone. Had one issue with one order. All sorted and delivered few days. Spot on.
9 octobre 2025
Avis spontané
Réponse de Skirting World
Adrian, thanks so much for the brilliant review! 🙌
Your review has made our day. We’re glad the team were helpful on the phone and that we got that one hiccup sorted and delivered within a few days. If you ever need anything else, just give us a ring and we’ll be happy to help.
Never bothered to answer the phone…
Never bothered to answer the phone tried all day, just rang out every time.
9 octobre 2025
Avis spontané
Réponse de Skirting World
We're sorry to hear you've been unable to get through on the phone lines. The lines are active between 9am and 5pm so I'm sorry you're struggling to get through.
If you can drop us an email with a contact number, we'll make sure to get in touch. Apologies for any inconvenience caused.
Good quality product
Good quality product, good delivery and at a great price price will definitely use again
1 octobre 2025
Avis spontané
Réponse de Skirting World
Thanks for the positive review, Alan!
Brilliant
Easy to order online and great delivery time. Will certainly use again when needed
3 octobre 2025
Avis spontané
Réponse de Skirting World
Looking forward to welcoming you back, Simon!
Couldn’t fault a thing
Couldn’t fault a thing. Great range of products, dispatched quickly and delivered in just a few days with updates all along the way. Very impressed will be using from now on!
26 septembre 2025
Avis spontané
Réponse de Skirting World
Thank you for the amazing feedback! We're so glad to hear everything went smoothly - from the product range to the speedy delivery and updates along the way.
It’s great to know we’ve made such a positive impression and we really appreciate you choosing us for your future projects!
Great choice at a very good price
Great choice at a very good price. Good communication.
26 septembre 2025
Avis spontané
Réponse de Skirting World
Thanks, Jo!
Fantastic product fast delivery great…
Fantastic product fast delivery great service
24 septembre 2025
Avis spontané
Réponse de Skirting World
Neale, thank you for the review!
Great service and product
Great service and product, delivery was excellent
Many thanks
23 septembre 2025
Avis spontané
Réponse de Skirting World
Thank you so much, John!
Skirting boards
Good selection of all things skirting.
Every shape, size etc . Got all sizes I wanted and came exactly when they told me they would
26 septembre 2025
Avis spontané
Réponse de Skirting World
Thanks so much for your great review! We're really pleased to hear you found exactly what you needed and that your order arrived right on time.
It’s always our goal to offer a wide range and reliable service - so it’s great to know that came through for you.
Excellent quality skirts with nice…
Excellent quality skirts with nice finish, easy to navigate options on website, good communication on order details and delivery dates, delivered as planned. Great service, thanks!
26 septembre 2025
Avis spontané
Réponse de Skirting World
Thank you so much for the fantastic feedback! We're thrilled to hear you’re happy with the quality of your skirting boards and that everything from ordering to delivery went smoothly.
It’s great to know our website and communication made things easy for you - we really appreciate you taking the time to share your experience.
Good quality product pleasant delivery…
Good quality product pleasant delivery man
16 septembre 2025
Avis spontané
Réponse de Skirting World
Thank you so much for the review, Catherine!
Ordered online
Ordered online , 3 days later they arrived . The driver even brought them into the hall for me .
4 septembre 2025
Avis spontané
Réponse de Skirting World
Thank you so much for your lovely feedback! We’re delighted to hear your order arrived quickly and that our driver was able to lend a hand bringing everything inside - we always like to go the extra mile when we can.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Incredibly poor delivery
The delivery of my order was the only downfall. The material is good quality and the staff were incredibly helpful. Unfortunately the delivery driver did not follow the instructions given and left £170 of MDF outside in the pouring rain all day. Ultimately rendering the entirety of the order unusable. Again, the staff on the phone were very helpful and apologetic and done their best to resolve the issue. They did in the end provide me a refund but I had to rearrange the project timeline as a result of the botched delivery.
16 septembre 2025
Avis spontané
Réponse de Skirting World
Thank you for taking the time to share your experience - we really appreciate your kind words about our team and product quality. We're genuinely sorry that the delivery process let you down on this occasion - we understand how frustrating it must have been to have your project delayed.
We’re glad our team was able to resolve things and arrange a refund, but we’ll also be following up with our courier to ensure this doesn’t happen again. Your feedback helps us improve both our service and our delivery standards.
The MDF board arrived scratched and…
The MDF board arrived scratched and with dents. It had footprints on it so someone must have stepped on it
4 septembre 2025
Avis spontané
Réponse de Skirting World
We’re really sorry to hear that your MDF board arrived in this condition - that’s absolutely not how we expect our products to reach our customers. It sounds like it may have been damaged during handling, which is something we take very seriously.
If you haven’t already, please contact our customer care team with your order details and some photos of the damage. We’ll make sure this is resolved quickly for you.
Thank you for bringing it to our attention - your feedback helps us ensure every order is packed and delivered with the care it deserves.
A brilliant Company…
They have an amazing choice of skirting, especially the skirting that fits over your existing skirting. Its an amazing idea and saves so much work .
I ordered it and 4 days later it was delivered. That is
great service. text message to say what time the delivery would be and it arrived in perfect condition.
A great company to buy from, the website is well layed out to make ordering easy, they have got everything spot on and i will be using them again
18 septembre 2025
Avis spontané
Réponse de Skirting World
What a fantastic review - thank you! We’re thrilled to hear you love our skirting board cover option; it really is a time-saver, and it’s great to know it worked so well for you. We’re also glad the whole process, from ordering on the website to delivery in perfect condition, was smooth and stress-free.
Your kind words about our service and setup mean a lot to us, and it’s wonderful to know you’ll be coming back. We’ll be ready to help with your next project anytime!
Great service
Skirting delivered quickly.
Driver phoned when he was near. Very good service.
11 septembre 2025
Avis spontané
Réponse de Skirting World
We’re so happy to hear your order reached you quickly and that our driver kept you updated along the way - great service is exactly what we aim for, so your words mean a lot. Thanks for taking the time to share your experience, and we’d love to help you again anytime!
Réponse de Skirting World
Thanks for the review, Ian!
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