Deborah was so very helpful and came to my rescue to solve an issue I had regarding a tag for my puppy. I was so frustrated trying to resolve the problem with two other members of staff who just could... Voir plus
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Made transferring a pet into my name so easy, gave them the information they needed they contacted the previous owner and kept me up to date with everything and despite it not being a very easy proces... Voir plus
I have been happily dealing with this company for some years now and hopefully I shall continue to do so. I am highly satisfied with the ease to complete online transactions and the informative promp... Voir plus
L'entreprise a répondu
Thank you so much Katy much appreciated. You sorting out my mistake of over payment. Website easy to use my rescue cat Tilly is now registered to me. Extreamly fast response and action very impressed... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Official UK Microchip Central Database is a 247 Microchip reunification database for registering a dog microchip, cat microchip or microchip of any other animal.
Coordonnées de contact
WEST YORKSHIRE DOG RESCUE GIVE THUMBS UP !!!
EXCEPTIONAL SERVICE PROVIDED BY RYAN when we had a complex microchip situation to resolve. thank you
8 mai 2025
Avis spontané
Réponse : Microchip Central
It’s wonderful to hear Ryan was able to handle a tricky situation so effectively. Your feedback is greatly appreciated! – The Microchip Central Team
Very helpful in tracking down where our…
Very helpful in tracking down where our microchip is recorded. Thanks for your help today!
13 mai 2025
Avis spontané
Réponse : Microchip Central
We’re pleased we could assist and make everything easy for you. Many thanks! – The Microchip Central Team
Réponse : Microchip Central
We’re glad we could help and make things easier for you. Thanks so much! – The Microchip Central Team
Friendly and efficient
Prompt telephone answering when I couldn’t amend a detail on the website . Friendly and efficient service
18 mars 2025
Avis spontané
Réponse : Microchip Central
Thank you for your kind words! We're glad our team could assist you quickly and efficiently. Your support means a lot to us!
Great customer service!
Great customer service with the Bot and with real customer service people. Affordable and easy to use website!
6 mars 2025
Avis spontané
Réponse : Microchip Central
Thank you for your wonderful feedback!
We’re so glad to hear that you’ve had a great experience with both our bot and our real customer service team. We strive to make our website user-friendly and affordable, and it’s great to know we’ve met your expectations.
We appreciate your support and are here if you need any further assistance!
YOU CAN ACTUALLY SPEAK TO A 'PERSON'
I have been happily dealing with this company for some years now and hopefully I shall continue to do so. I am highly satisfied with the ease to complete online transactions and the informative prompt replies from the company by email. When Ive ever needed any advice, a friendly person has always been there to offer constructive help on the end of the telephone. They care!
18 février 2025
Avis spontané
Réponse : Microchip Central
Thank you so much for your continued trust and kind feedback!
We’re thrilled to hear that you’ve had such a positive experience with us over the years. Providing easy online transactions, prompt and informative replies, and helpful advice over the phone are all things we strive for, and we're delighted to know it has made a difference for you.
We truly care about supporting our customers, and we look forward to continuing to serve you for many more years to come!
As a new customer to this pet tracking…
As a new customer to this pet tracking company, I was very impressed with the customer service representative over the phone, who answered my inquiry promptly, hopefully we don't after use the service for lost pet
14 février 2025
Avis spontané
Réponse : Microchip Central
Thank you for your kind feedback! We're thrilled to hear you had a positive experience with our customer service team.
Great customer service from agent
Great customer service from agent. Sorted quickly
7 février 2025
Avis spontané
Réponse : Microchip Central
Thank you for your positive feedback! We're glad to hear that our agent was able to sort things out quickly for you. If you need anything else, feel free to reach out!
Issue sorted
They sorted out my issue with no hassle at all very good service 👍
31 janvier 2025
Avis spontané
Réponse : Microchip Central
Thank you for your great feedback!
We're glad to hear that we could resolve your issue quickly.
If you need any further assistance, don't hesitate to reach out!
Entered an online completion and won…
Entered an online completion and won cruft tickets. Quick response and was able to order my tickets within an hour
26 février 2024
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Réponse : Microchip Central
Hi Victoria, We hope you have an amazing day at Crufts.
Kind Regards,
Microchip Central
Very helpful company
Very helpful company
My granddaughter wanted her precious cuddly toy microchipped in case he got lost. So she would be able to get him back. Microchip Central have been very helpful and supportive!!
14 février 2024
Avis spontané
Réponse : Microchip Central
Thank you so much for your kind words and for choosing Microchip Central to safeguard your granddaughter's beloved cuddly toy. We understand how important it is to ensure the safety and well-being of cherished possessions, especially those with sentimental value. We're thrilled to hear that our services have been helpful and supportive to you both throughout this process.
Our team takes great pride in providing top-notch assistance and guidance to our customers, and we're delighted that we could offer peace of mind by microchipping your granddaughter's toy. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us. Thank you again for trusting us with this important task, and we wish you and your granddaughter many happy memories with her precious cuddly toy.
Kind Regards,
Microchip Central
Breeder had attempted to change details…
Breeder had attempted to change details to me as a keeper , my dog is a pup . I had to call them as details hadn’t been changed as the breeder had requested.
Then this company tried to charge me to do this , I don’t like this type of coercion when you can do a chip registry for free . Neither pay a fee or they won’t add my details .. craziness
Update ; recieved a call from them to say sorry we made a mistake … and updated details for free . But for me personally the whole set up seems to be an issue
11 janvier 2024
Avis spontané
Réponse : Microchip Central
Hello Michelle,
Thank you for taking the time to share your feedback.
We appreciate your concern regarding the registration fee. It's important to clarify that the fee is necessary for running and maintaining a DEFRA-compliant database and sustaining a 24/7 helpline that operates every day of the year. As with any business, these operational aspects come with associated costs.
We want to emphasise that the registration fee not only covers the essential registration process but also grants you access to a range of premium benefits. One notable benefit is our 24/7 vet helpline, which is available to you at no extra charge. This service alone has the potential to save you hundreds in veterinary consultation fees.
At £18, we believe the fee is justified by the substantial value of the benefits provided. We understand your concerns, and we appreciate the opportunity to discuss them with you both over the phone, on social media, and now here on Trustpilot.
We sincerely apologise if you feel coerced; it is never our intention to make our customers feel pressured. The service we provide is to help support pet keepers remain legally compliant while ensuring the best chance of reunification. We value your feedback and will continue to strive for customer satisfaction.
Kind Regards,
The Microchip Central Team
Honestly cannot recommend Microchip…
Honestly cannot recommend Microchip Central Highly Enough 💜 💜
Their delivery and response is second to none💜💜😊
6 décembre 2023
Avis spontané
Réponse : Microchip Central
Thank you so much for taking the time to share your positive experience with Microchip Central. We are thrilled you are highly satisfied with our service, delivery, and responsiveness. Your kind words mean the world to us!
If you have any questions or concerns, or if there's anything else we can assist you with, please feel free to reach out.
Kind regards,
Microchip Central
Steer clear
Steer clear, money grabbers. Didn't have much choice but to use, as pooch was already registered with this 'service'. It says dog tags are free when joining (just pay postage). Postage does not cost £3.95. Why so expensive? Especially 3.95 each tag to post. It's a large letter at most. This is just charging the 'cost' price of the item because profit has already been made by premium membership which you have to sign up for to transfer your keeper details. I would have also got premium membership free had I have bought an £8 tag, yet I have been charged £15 to transfer new keeper when the last keeper was dying, identibase or others I have used would waive this fee and just add dog to my account. £15 didn't seem so bad if getting tags etc included. This is really not a nice business model. £15 to do something self service and a glitchy app is a con.
Will be pursuing a refund and reporting the advertising of 'promotions' that incentivise customers.
I then got this response from their customer care team (30/08/2023) just to demonstrate how useless the company is:
Hi, Ash Moorcroft!
Good Afternoon,
thank you for getting in touch.
I am sorry to hear that you have been experiencing issues.
I can confirm that the postage is £3.98.
And that there is a registration fee to transfer the new keepers.
The benefits of a premium account.
Update personal and pet details for life
Add additional pets to your account
Report your pet missing - alerts go out to our Pet Watch community
Receive text and email alerts should a search take place
Download a missing pet poster
Access to VetLine - 24/7 veterinary advice by telephone
Holiday Cover - add a temporary keeper to your account
FREE DogTrac ID Tag*
* delivery charged
Kind regards,
Rachael
30 août 2023
Avis spontané
Réponse : Microchip Central
Thank you for taking the time to share your feedback regarding your experience with our service. We genuinely appreciate your input, as it helps us improve our offerings and address any concerns our customers may have.
We're truly sorry to hear about your dissatisfaction with our pricing and the overall experience. We understand your concerns about the cost of postage for the dog tags and the transfer fee associated with new keepers.
All of our fee's associated with our products and services, however, are transparent and are shown and explained before any customer makes any form of transaction.
There are costs associated with offering, maintaining, and developing the Microchip Central database service, including our operation of a 24/7 contact centre. The service fees we charge contribute to the maintenance of the ‘Microchip Central’ database service throughout your pet’s lifespan.
If you would like to discuss your case further please do get in contact and we'd be happy to discuss your concerns.
Kind Regards,
Microchip Central
Great customer service team
Great customer service team! They was really helpful and knowledgeable . Hayley in particular was great
22 juillet 2023
Avis spontané
Réponse : Microchip Central
Thank you so much for taking the time to share your positive experience with our customer service team, and especially for highlighting Hayley's excellent service! We are thrilled to hear that you had a great interaction with us, and we greatly appreciate your kind words.
Our team is dedicated to providing exceptional service and support to all our customers, and your feedback reaffirms their hard work and commitment. We will make sure to pass on your compliments to Hayley and the rest of our team to let them know their efforts are recognised and appreciated.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help and look forward to assisting you again.
Kind Regards,
Microchip Central
I got a email to accept the transfer of…
I got a email to accept the transfer of my new cat. I tried to completed it but wasn’t sure if I had done it right. I gave them a call and Hayley let me know it was all okay
21 juillet 2023
Avis spontané
Réponse : Microchip Central
Thank you for sharing your experience with us, and we're pleased to hear that Hayley was able to assist you with the transfer of your new cat and provide clarity on the process.
Our team takes pride in ensuring that our customers' needs are met, and it's fantastic to know that Hayley was able to provide you with the assistance and reassurance you needed.
If you have any more questions or require further assistance in the future, please do not hesitate to reach out to us. We're here to help and make sure your experience with our service is smooth and hassle-free.
Thank you for choosing our service, and we hope you and your new cat have a wonderful journey together.
Réponse : Microchip Central
Thank you for the great review.
Kind regards,
Microchip Central
Helpful and Fast
Was having trouble online as I didn’t have all the information for my pet.
Hayley responded quickly to my email and got the issue sorted so that I could get Teddy registered
21 juillet 2023
Avis spontané
Réponse : Microchip Central
Thank you for sharing your experience with us, and we're delighted to hear that Hayley was able to provide you with prompt and effective assistance to get Teddy registered, despite the initial hurdles with the information.
Our team is dedicated to helping our customers navigate any challenges they may encounter during the registration process, and Hayley's quick response and problem-solving skills exemplify our commitment to delivering top-notch customer service.
If you ever require further assistance or have any more questions in the future, please do not hesitate to reach out to us. We're here to support you and Teddy every step of the way.
Thank you for choosing our service, and we look forward to assisting you and Teddy in the future.
Kind Regards,
Microchip Central
People are helpful
20 juillet 2023
Avis spontané
Réponse : Microchip Central
Thank you for the great review!
Outstanding Customer Service.
Outstanding Customer Service.
Was so easy and simple to register!
Knowing my dog is now registered gives me peace of mind.
24 avril 2023
Avis spontané
Réponse : Microchip Central
Thank you so much for your kind words and for taking the time to share your positive experience with our customer service and registration process. We are thrilled to hear that you found our service outstanding and user-friendly.
Providing peace of mind to pet owners like you is one of our top priorities, and we're glad to know that your dog is now registered, giving you that sense of security.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to us. We're here to help and support you and your furry companion.
Kind Regards,
Microchip Central
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