I had a problem with my car . I walked in this morning without a booking i got seen to straight away . They where very quick . Staff was very polite. I was dealing with Mark. Who explained problems... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went to Northgate to take van in for various warning lights and AD blue problems. Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very... Voir plus
L'entreprise a répondu
All staff was friendly and helpful, tea & coffee & biscuits on offer whilst you wait, would definitely recommend fabulous service 😀
L'entreprise a répondu
We have been working with Northgate for a long time, and over the past couple of years, I’ve found working directly with Kayleigh Cross to be a much smoother experience. Nothing is ever too much tro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, Royaume-Uni
- 0113 255 0441
4,9
Excellent
138 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Northgate Vehicle Hire - Leeds
Hi David,
I'm really sorry to see that you have encountered difficulties with our forms.
If you would like us to look into this further please contact us on customer.services@northgate.co.uk or you can use the below number to call
Tel: 03330 431095 Option: 4 Option: 2
Take Care,
Beth Kell
Had to resolve a vehicle issue quickly…
Had to resolve a vehicle issue quickly for the company I work for, Danny was super helpful in getting this organised for me quickly.
13 août 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Megan, that's so wonderful to hear!
I'm glad you had a positive experience with Danny and the excellent customer service met with your expectations.
The branch will be thrilled to hear the positive feedback you have left.
If you require any further assistance going forward, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Danny at Leeds was a superstar
Danny at Leeds was very helpful when picking up the van! Will definitely use again for future hires!
22 juillet 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Jordon, thank you so much for your 5 star review!
It sounds like Danny is an amazing asset to the team here at Northgate, we are always aiming to deliver our customers with the service they deserve. I can assure you Danny and the team at Bristol will be thrilled to hear about your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Eleanor and Kaylee at the Leeds branch…
Eleanor and Kaylee at the Leeds branch are absolutely brilliant , both ladies are very helpfull nothing at all is to much trouble , credit to northgate 10/10
26 juin 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for your lovely review, David!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Leeds especially Eleanor and Kaylee.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
I am sure Eleanor and Kaylee will be delighted to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Excellent
Very happy and polite staff they will go the extra mile to help you
14 juin 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Mark, thank you so much for your 5 star review!
It is very pleasing to hear that the team at Leeds were able to assist you when needed, it sounds like they are a great asset to the team at Northgate! Thank you again so much for your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
The staff members were all extremely polite and professional
The staff members were all extremely polite and professional. The whole process was very quick with no issues at all. The van we hired was exactly what we required to get the job done. Overall I am extremely impressed with the service and staff .
25 mai 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you for your excellent review, Roy! We're thrilled to hear that our staff were polite and professional, and that the entire process was quick and seamless. It's great to know the van you hired met your needs perfectly.
Your kind words about our service and staff are greatly appreciated.
Take care,
Laura
Quick and Efficient
We needed a van at very short notice to cover a breakdown and Danny was very helpful in sorting one out for us and even delivered it. Thank you very much!
10 juin 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Tom, thank you so much for your 5 star review!
We are so pleased to hear that Danny and the team at our Leeds branch were able to assist you. Here at Northgate we love to to give the 5 star service out customer deserve!
We look forward to working with you long into the future.
Take care,
Imogen
Excellent Service
Just wated to call out the excellent service from Ste and Duncan at Northgate Leeds. I needed a car very quickly for a week which they were able to provide, but even better than that, I needed it the following week as well but only told them on Friday. Great Customer Service.
29 avril 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Daniel, thank you so much for your 5 star review!
We are so pleased to hear that Ste and Duncan from our Leeds depot were able to provide excellent customer service which is what all of us here at Northgate strive to deliver!. Its always satisfying to hear that the team were able to supply you with one of our vehicles at such short notice!
We look forward to working with you long into the future.
Take care,
Imogen
Brought my van in to sort out a…
Brought my van in to sort out a knocking noise and the girls and Paul were very helpful when Paul noticed it was a 67 plate he arranged for me to be changed over to a 73 plate so I left there very happy
25 avril 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Richie, thank you so much for your 5 star review!
We are thrilled to hear that Paul and the team at Leeds were able to deliver excellent customer service. Its always a pleasure to provide the 5 star service our customer's deserve!
Once again thank you for your review.
Take care,
Imogen
Great service
22 avril 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Derek, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so its always refreshing to hear your feedback. Our Leeds Depot will be pleased to hear your positive response.
Once again thank you so much for your feedback!
Take care,
Imogen
Hired a van for a few days Julie on the…
Hired a van for a few days Julie on the front desk was very helpful and knowledgeable no problems at all and when I brought it back it went smoothly and the deposit went back into my bank within 2 days great service
9 mars 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you for sharing your experience with us, Steven! We're delighted to hear that Julie provided you with excellent service and made the rental process smooth and hassle-free. Ensuring our customers have a positive experience from start to finish is our top priority, and it's wonderful to know that you had no problems during your rental period. We appreciate your business. If you ever need assistance, please don't hesitate to reach out.
Take care,
Laura
Appalling company
Appalling company. Left hand has no clue what the right is doing. From the call centre to the branches you get fed BS!
Trying to get an appointment is worse than getting in to the Doctors!
Would not recommend this as a place to use to my worst enemy
This is not the first time I've fallen foul of the incompetence
19 mars 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you for taking the time to leave your feedback, Iain. I am really sorry to hear of your recent experiences with Northgate and would still welcome the chance to look into your concerns for you.
With the information supplied I am unable to find any details for your hire. I would ask that you please get in touch to provide further details so I can investigate.
Please contact us on customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Had a breakdown and was recovered to…
Had a breakdown and was recovered to leeds. Even before we arrived at Leeds Julie was very helpful and knowledgeable and explained all the steps involved and continued to be helpful and cheerful once we got to her depot . As was the young blonde girl (who's name I didn't get) . Both of whom outshine other customer service agents we tend to have to deal with
14 mars 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such a great review, Rich.
We know it can feel like a nightmare when a vehicle breaks down, which is why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Julie and the rest of the Leeds team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
New van
Very helpful in sorting out a new van for our new member staff in Leeds.
12 mars 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hello Scott,
Thank you for leaving a five star review of the service you have received from our Leeds team.
It is pleasing to hear, that we were able to source a new van for you.
Take care
Zuzana
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such kind words about Keith, Dimitris. I am sure that he and the Leeds team will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Went in with hire van I had from them 5…
Went in with hire van I had from them 5 hours later they said it was fine now got 2 miles down road same problem had to go back to garage to wait another 45mins to swop vehicle all the 4 staff at reception have no customer service skills at all they are always on there phones I am now in my 6th van about 4 weeks later and they tried to give me it with a flat tyre until rac told him no fuel and it's so clean you get a wash when you get out of van stay clear from leeds branch I don't know what the rest of branches are like but this company don't care when you ring up head office they say put the complaint in email and still nothing has happened I wish I could post the pics of the state of the van inside as you would see the real way northgate leeds operate
7 septembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Sam,
We are really sorry to hear that you have had this feedback, I fully appreciate your frustrations surrounding this matter. To allow a thorough investigation to take place, please can you contact us on custoer.services@northgate.co.uk with the details of this matter and we will conduct an investigation with the relevant remits.
Kind Regards,
Laura Griffiths
Trying to book a van in for a service…
Trying to book a van in for a service into the Leeds workshop is proving an impossible thing to do! I can't get through on the phone because no one pick it up, then being passed around for 10 minutes by someone at Darlington, and then Leeds don't reply to emails!
6 septembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Narinder,
I am really sorry to hear that you have had such difficulties getting booked into Leeds for maintenance. I know its currently a busy time for our Workshops however this should not deter from the usual 5* service in which we aim to deliver. Please could you contact me on customer.services@northgate.co.uk so I can review this matter further for you?
I hope to hear from you soon.
Kind Regards,
Laura Griffiths
My superb service by Julie and vicky at…
My superb service by Julie and vicky at the leeds
27 mai 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you for leaving a great review of the ladies at our Leeds Depot! They really are fantastic and our customers are at the heart of everything they do.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Polite,friendly and helpful
Polite,friendly and helpful
I received a call from Keith ward to say he was 30 minutes away from my property which I had requested.
He explained everything and gave me a run through of how everything worked.
Thank you
24 mai 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thanks Sam, This is great to hear! A small gesture makes a huge difference to our customers, it is so pleasing to hear that Keith was able to provide you with the service you had hoped for.
Take care!
Laura Griffiths
Great team
After a rough time with repeat faults on a vehicle, Samantha went way above my expectations by arranging a replacement van.
To be fair I always feel valued as a customer when I visit the Leeds branch and always greeted with a smile by the team there.
14 avril 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such an excellent review, Jason.
Putting our customers first is the very heart of what we do, and I am so pleased that Samantha and the team at Leeds have demonstrated this. I am sure they will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.