Fantastic service yet again. Ive used this company ( Leeds branch) several times now and cannot fault the service. From booking the van, picking up the vehicle, dropping the van off, all faultlessly... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
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Hired a van short term and short notice from the Leeds branch. Very easy process that was explained in detail. Super friendly people, van was in pristine condition. Would definitely recommend them and... Voir plus
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i was at the branch today, and was served by kaylee who was very helpful, i was also helped by Steve who got me back on the road, many thanks to them.
L'entreprise a répondu
The experience at Northgate Leeds is always seamless and incredibly efficient. They always go out of their way to make me feel welcome when I need to visit and it's genuinely really nice to see them.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, Royaume-Uni
- 0113 255 0441
4,9
Excellent
143 avis
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A répondu à 96 % de ses avis négatifs
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Went in with hire van I had from them 5…
Went in with hire van I had from them 5 hours later they said it was fine now got 2 miles down road same problem had to go back to garage to wait another 45mins to swop vehicle all the 4 staff at reception have no customer service skills at all they are always on there phones I am now in my 6th van about 4 weeks later and they tried to give me it with a flat tyre until rac told him no fuel and it's so clean you get a wash when you get out of van stay clear from leeds branch I don't know what the rest of branches are like but this company don't care when you ring up head office they say put the complaint in email and still nothing has happened I wish I could post the pics of the state of the van inside as you would see the real way northgate leeds operate
7 septembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Sam,
We are really sorry to hear that you have had this feedback, I fully appreciate your frustrations surrounding this matter. To allow a thorough investigation to take place, please can you contact us on custoer.services@northgate.co.uk with the details of this matter and we will conduct an investigation with the relevant remits.
Kind Regards,
Laura Griffiths
Trying to book a van in for a service…
Trying to book a van in for a service into the Leeds workshop is proving an impossible thing to do! I can't get through on the phone because no one pick it up, then being passed around for 10 minutes by someone at Darlington, and then Leeds don't reply to emails!
6 septembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hi Narinder,
I am really sorry to hear that you have had such difficulties getting booked into Leeds for maintenance. I know its currently a busy time for our Workshops however this should not deter from the usual 5* service in which we aim to deliver. Please could you contact me on customer.services@northgate.co.uk so I can review this matter further for you?
I hope to hear from you soon.
Kind Regards,
Laura Griffiths
My superb service by Julie and vicky at…
My superb service by Julie and vicky at the leeds
27 mai 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you for leaving a great review of the ladies at our Leeds Depot! They really are fantastic and our customers are at the heart of everything they do.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Polite,friendly and helpful
Polite,friendly and helpful
I received a call from Keith ward to say he was 30 minutes away from my property which I had requested.
He explained everything and gave me a run through of how everything worked.
Thank you
24 mai 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thanks Sam, This is great to hear! A small gesture makes a huge difference to our customers, it is so pleasing to hear that Keith was able to provide you with the service you had hoped for.
Take care!
Laura Griffiths
Great team
After a rough time with repeat faults on a vehicle, Samantha went way above my expectations by arranging a replacement van.
To be fair I always feel valued as a customer when I visit the Leeds branch and always greeted with a smile by the team there.
14 avril 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such an excellent review, Jason.
Putting our customers first is the very heart of what we do, and I am so pleased that Samantha and the team at Leeds have demonstrated this. I am sure they will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Locked my keys in the back of my Van
Locked my keys in the back of my Van, Samantha, Donna and Martin at northgate have been very helpful from initially calling up to arriving on site. Fantastic service
4 mars 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Hello Alan, I hope that you are now sorted. I can appreciate how frustrating this must have been so I am pleased to hear that our team at Leeds has been able to assist you and leave a lasting impression.
Thank you for taking the time to leave feedback, it is much appreciated.
Take care,
Laura Griffiths
Once more a fast and efficient service
Once more a fast and efficient service. Northgates are always willing to go the extra mile to ensure total customer satisfaction.
1 mars 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such a terrific review.
Putting our customers first and going the extra mile for them is the very heart of what we do, and I am so pleased that we have met your needs, and hope that we continue to do so.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
sam in the workshop is fantastic and is…
sam in the workshop is fantastic and is always very helpful.
1 mars 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such a superb review.
Putting our customers first is the very heart of what we do, and I am thrilled that Sam has exemplified this for you. I am also sure Sam will be delighted by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
First time we’ve used this company
First time we’ve used this company, found them easy to deal with and very happy with the product and service
19 septembre 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such a fantastic review, Ian.
Putting our customers first and is the very heart of what we do, and I am certain that the team at Leeds will be over the moon to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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