Very high quality pans, better then top of the range Tefal's I had. Easy to clean and excellent performance. My first order had some issues due to the shipping company but customer service at ONYX... Voir plus
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Una padella totalmente inutile , per niente anti aderente , una presa per in giro , colossale ! E quando ho scritto all'azienda, mi arriva una risposta , che non è menzionata in nessun video di prese... Voir plus
Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heav... Voir plus
Wir hatten Probleme mit einer Pfanne der 1. Generation. Obwohl die schon einige Zeit im Gebrauch war, hat uns ein supernetter Kundenservice eine neue Pfanne der 2.Generation sehr schnell zugesendet.... Voir plus
3,7
Moyen
119 avis
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speedy delivery / great product
speedy delivery. great product. no more sticky pans now!
2 novembre 2021
Avis spontané
Réponse de ONYX Cookware
Hi Rugile
I am very sorry to read about your non-stick issues.
Our customer service have contacted you on email, in order for find a solution for you. :)
We have some tips and tricks, which could help you getting the best out of your pan. In many occasions using too much heat could result in a non-stick issue.
Our pans are very efficient in absorbing the heat. Due to that we recommend using a lower heat than normal.
For all our tips and tricks regarding the non-stick, please follow this link: https://onyxcookware.eu/pages/faq#best-results-non-stick
If the tips and tricks is not working, we will provide you with some information on our new ceramic pan, which also will be offered as a solution to your problem.
If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu
Our customer service will help you with a return label and information on how to return your product.
Best regards
ONYX Cookware
Molto delusa!
Appena ricevuta ne stavo ordinando altre in misure diverse, perché veramente bellissime. Fortunatamente non l'ho fatto, così, sia io che mio marito (ottimo chef) abbiamo avuto modo di provarla e con grande dispiacere abbiamo constatato che il motivo per cui fornite di paglietta ad ogni acquisto, é perché l'antiaderente non funziona assolutamente! Abbiamo provato con fuoco basso, ungendo un po' la padella, cuocendo in umido e in svariati modi, ma il problema non si risolve! A questo punto, rimane appesa in cucina come oggetto da arredamento perché è solo bella, ma non utile! :)
Dopo essere stata contattata dalla ditta, ci tengo a complimentarmi per la disponibilità, gentilezza, sollecitudine e professionalità che hanno dimostrato, assolutamente al di sopra di ogni aspettativa!
23 octobre 2021
Avis spontané
Réponse de ONYX Cookware
Hi Franca
I am very sorry to hear, that you have had some trouble with you.
Our customer service has been in contact with you, and helped you out with a solution.
We have offered some suggestions, and helped you out.
If you are still having trouble with your pan, please be sure to contact our customer service on service@onyxcookware.lt.
Our customer service will be ready to assist you.
Be aware that we also offer up to 100 days of full return. This also includes if the product already has been used.
Simply contact our customer service and let them know that you wish to return the order. Our customer service will help you with a returnlabel.
Best regards
ONYX Cookware
Never gonna order ever again
My first order was great, I was happy with the product and service, so I place another order for several items. Unfortunately one both were back ordered, and I had to wait for over a month for delivery, one supposed to be shipped 09/23 and the other one 10/01. Today, October 9th, none have been shipped, I had to send 3 inquiries before getting a response. I am now being told it won't ship till 10/29 as one of the item is out of stock, yet they're all available on their website. Their products are great but their customer service is the worst.
9 octobre 2021
Avis spontané
Réponse de ONYX Cookware
Hi Nelly
I am very sorry to hear, that you had some issues with your order.
We understand that you have had some issues with the delivery on you new order, which means that the order has not been shipped yet.
We would very much like to run a checkup on your case. In order to do that, simply contact our customer service on service@onyxcookware.eu and refer to this trustpilot review.
Our customer service will do their very best to find a solution to the order, and of course compensate for any waiting. :)
Best regards
ONYX Cookware
At the moment I am very happy
At the moment I am very happy with the pan. It cooks nicely in the pan and is also very easy to clean, even if something burns inside. Everything else will be shown by time ;-)
6 octobre 2021
Avis spontané
Dissapointed about non-stick surface.
I am not as satisfied as I expected to be.
Pan is heavy - almost twice as heavy as a regular one - hard to operate it.
Non-sticky surface - I would say pretty bad. No matter how much oil I use - still the food burns to pan, and it requires hard washing afterwards.
Durability against scratches needs time to comment on.
30 septembre 2021
Avis spontané
Réponse de ONYX Cookware
Hi Jänis
I am very sorry to hear, that you are not satisfied with your pan. :(
Our customer service will contact you right away, and offer you a solution in regards of the non-stick issue.
We hope that our offer will help you with the non-stick problem.
If you are still not satisfied, please know that we offer up to 100 days of full return. This also includes if the product has already been used.
Simply contact our customer service on service@onyxcookware.eu, where our customer service will help you through the return proccess.
Best regards
ONYX Cookware
Best cookware ever
26 septembre 2021
Avis spontané
After use I'm happy with the product
After use I'm happy with the product. It does not stick and very easy to clean.
26 septembre 2021
Avis spontané
No es el mejor anti adherente del…
No es el mejor anti adherente del mercado, paro es magnífico que se pueda fragar con nanas y queda como nueva
20 septembre 2021
Avis spontané
Works as promised
Works as promised. I have fried eggs and prepared bolognese and prepared various other dishes in this pan (ONYX ™ SAUTE PAN 26CM). No food is stuck. By the way, this pan looks even better in real life than in the picture.
19 septembre 2021
Avis spontané
Not perfect, but still good
A good, but not perfect pan. Certainly not very non-stick. Half of the scrambeled eggs sticks to the bottom of an oiled pan. Great for cooking steaks though.
14 septembre 2021
Avis spontané
Everything as expected
Everything as expected, after two cooking sessions, complete satisfaction
14 septembre 2021
Avis spontané
👍👍👍👍👌👌👌 perfect
9 septembre 2021
Avis spontané
Ottimo prodotto
Ottimo prodotto, antiaderente e facilmente pulibile dopo ogni tipo di cottura. Ottimo il rapporto qualità prezzo , e il servizio clienti è eccellente , attento e premuroso . ordine arrivato nei tempi previsti.
8 septembre 2021
Avis spontané
5 stelle sulla fiducia
Dopo circa 2 mesi di utilizzo il prodotto si conferma di qualità ed è conforme alle caratterstiche descritte dal produttore. 5 stelle per il momento, confidando che il prodotto mantenga le caratteristiche nel tempo.
8 septembre 2021
Avis spontané
Well worth the price tag. Great product
Great product. Delivery, despite the original order being out of stock, arrived earlier than expected. Very good quality materials. So far so good with the couple of uses.
4 septembre 2021
Avis spontané
Order arrived promptly and I'm very…
Order arrived promptly and I'm very happy with it! Both the pan and the knife sharpener are great!
2 septembre 2021
Avis spontané
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