Panache Cruises Avis 

Spoke to very knowledgable customer advisor Wendy
Talked me through the hole process

Heard about Panache Cruises via forums, where participants recommended them highly.
Our experience so far has been exceptional: I registered an interest for a specific cruise that showed sold out on the company's website. I was told that they’d keep an eye out in case things changed. I had little faith anything would come of it, yet against all hopes I was contacted today, as an opening had cropped up, and Nicola was quick to let me know, on a Sunday no less, so I’m now booked, and very happy 🤗

I asked Karen from Panache to prepare me a quotation for a couple of cruise lines, together with flights, transfers and a pre-cruise stopover. She was very friendly and helpful, responding quickly to my phone calls and emails and sorting out the subsequent booking at a very fair price. She said in her email that nothing is too much trouble and I think that sums the service up well.

Nicola has been great. We have never been on an ocean cruise so were very nervous and confused by the choice available. Nicola gave us advice on cabin positions and many other areas.

We have used Panache several times and have always experienced great customer service.

On this occasion, our agent, Louise Barlow, was exceptional. She was extremely knowledgeable, offering advice and tips, she was patient, as we changed our itinerary several times, and was always contactable.

I would have no hesitation recommending Panache and look forward to using them again, in the near future.

Good, clear advice and ease of booking

From the first contact with Kelsey to after we got home, the customer service was outstanding. Nothing is too much trouble, Panache really do go that extra mile.
I also added a luxury package to our cruise as it was my husbands birthday, Kelsey arranged all this and managed to keep it a secret from my husband ! Thank you Kelsey, you’re a credit to Panache Cruises.

Panache are very competitive on price with excellent customer service. Jill, our cruise specialist, booked our whole package including cruise, flights and hotels in Istanbul and Athens.
She was very helpful and responded to queries thoroughly and quickly. I would recommend Panache and in particular Jill.

Jack explained very well and proc3ss was simplified

Wendy and Rob have been so wonderful to deal with. I had too many questions and they were both patient with me throughout the whole process. At first I was hesitant to book with Panache but they both made me feel secure and I felt the sincerity and trust so I went ahead and booked. I even referred 3 other couples to cruise with me and we are now a group of 8 paid happy cruisers, thanks so much !!!!

We have booked 2 cruises with this company.
I am not impressed with the latest booking service! The agent was not knowledgeable about Explora OBC or any credits. The overall impression was that they only want the commission from the cruise company and not about looking after the customer.

Nicola was extremely efficient, friendly and helpful. She made the booking experience very easy and straightforward. I would use Panache again

The staff are very knowledgeable and helpful.
Georgia found me a cruise that fulfilled all my requirements and more. She is brilliant. If I contact Panache Cruises and Georgia is busy with another customer, I get immediate support from different member of staff.
I wish all businesses were as efficient as Panache Cruises

Contact Panache with regards to a cruise in Jan27, Karen contacted me a day after my enquiry it was seamless from that point on

Prompt,polite, and precise response to my enquiry followed by clear and accurate booking process

Nicola looked after me and was very helpful and responsive, listened to what I was looking for, gave me some really good options and finally got me an excellent price for my cruise. She made everything very smooth and easy.

Asked for a call back from their website. Lisa was very informative and when I mentioned friends were considering this journey also she informed me about the incentive for recommending the Company, which I did. Cannot recommend this Company enough.

We have just booked a cruise with Panache Cruises via Catherine. She was extremely helpful, gave us useful advice and was responsive and friendly without being pushy. I am pleased that all our follow up communication will be with her, rather than lots of different people.

First class support and guidance from Kelsey Sutherland. From the outset Kelsey made the booking process easy and she got us a great price. It was a special birthday for me while we were away and Kelsey worked with my wife to provide special treats throughout our river cruise and arranged a private dinner on my birthday. Will definitely be using Kelsey and Panache again. Thank you.

Wendy was really helpful. Coordinated everything for us then followed up to make sure we had everything/no queries. Thanks for your help Wendy