Power NI Avis 

I have always had good service from Power NI and closing my account was easy. I only closed my account because I recently got married and my husband has his own Power NI account.

This is to do with the Rewards scheme - I switched to Power NI this week after being with Click for 2 years and having a very good rewards voucher system : this is the transcript of my chat with the helpline: To keep a high-security standard, we need to perform an anti-fraud check on your order #560799884 placed on 29 April and it may take longer than usual to process. As soon as it's ready, we'll notify you instantly!

If you have any questions please go to the Help & Support section of the website and submit an enquiry.
Best wishes,
Power NI Support Please tell me this is not a scam!!
(11:44:51) *** Vilin joined the chat ***
(11:44:55) Vilin
Hello
(11:45:53) Vilin
This is not a scam, it is the opposite, sometimes our system on random can pick an order for a manual check
(11:46:10) Vilin
This is to make sure that your account is not used for fraudulent activities
(11:46:35) Vilin
A member of our team will manually che the order and if everything is fine the order will be processed
(11:46:51) MICHAEL McKAY
Can you please tell me the status of this ASAP!!!!
(11:47:57) Vilin
Can you provide me with the email that is linked to the account?
(11:48:57) MICHAEL McKAY
Order number: #560799884 ************
(11:50:06) Vilin
Can you provide me with your payroll/employee number
(11:50:47) MICHAEL McKAY
I am a customer - not an employee. Surely you can find it from the order number!!
(11:51:22) Vilin
Can you advise me of your postcode?
(11:51:29) MICHAEL McKAY
*******
(11:53:03) Vilin
I can see that the order is still under investigation at the moment
(11:53:08) MICHAEL McKAY
hello!
(11:55:22) MICHAEL McKAY
How long will this take??
(11:55:44) Vilin
This is normally checked on daily bases by our team
(11:55:50) Vilin
Is it something urgent?
(11:56:32) MICHAEL McKAY
You have taken my payment and I want it sorted URGENTLY!!!
(11:56:54) Vilin
Okay, I will check now with the team if the order can be checked now
(11:56:57) Vilin
Allow me a moment
(11:58:10) Vilin
Can you confirm with me the last 4 digits of the card number and your billing address
(11:58:44) MICHAEL McKAY
****
(12:00:31) MICHAEL McKAY
I have given you my postcode *************
(12:01:13) Vilin
It seems that you canceled the order from your end so our team will refund the order now
(12:01:50) MICHAEL McKAY
I have cancelled the order and am NOT impressed with you "rewards" scheme!!
(12:02:18) MICHAEL McKAY
This has taken an hour of my time to get nowhere!!!
(12:03:06) *** MICHAEL McKAY has rated the chat Bad ***
Even the "help" person's name Vilin! looked dodgy!!

N Ireland power brilliant service provider and professional in all departments The customer is given reassurance and care and respect.

The customer service team were fantastic and quick with my query and helped me out, which I really appreciate.

We live in a rural area and reported an intermittent fault at 9pm. The two-person crew arrived at 10.30. Very friendly, went out of their way to resolve the problem and clearly explained the issue. Very impressed - credit where credit is due.

I had ran out of electric and they kindly lent me credit until I get paid again. They were very compassionate and understanding and had no bother getting help

I have unsubscribed twice and yet I'm being bombarded with their emails, anyone else that this is happening to,please contact. As it seems the regulator needs to be informed as this definitely isn't just happening to me.

Online web page very easy to follow and took only a few minutes to complete. Much quicker than trying to get through to any company on the phone these days.

Been a customer with power ni for years, had to contact them recently to update details. Mandy was so helpful and pleasant to speak to. Overall a fantastic company to be a customer of!

We contacted Power NI to change our account to a new address and we received the most fantastic customer service from their representative Norman.

It was easy to switch and it's cheaper than share energy.

Staff member I spoke to was very professional, polite, knowledgeable and helpful.

Great customer care from Power NI. My house move was straight forward and easy. I have found them to be the best provider and it’s so much easier with the monthly direct debits.

I had a positive experience with the customer service team at Power NI. They were helpful, polite, and took the time to understand my issue. Everything was explained clearly, and my problem was sorted quickly and efficiently. I’m happy with the support I received

Norman was very thorough and asked all the rights question. He was very personable and and he made the process of switching effortless. A very high quality of service and pleased to be coming back to Power NI.

The helpfulness of a polite, well informed call handler.

Really easy and was quickly connected to a professional, knowledgeable, helpful human being. No attempt to force me down other routes or talking to Bots.

Excellent customer service. Staff friendly and helpful delt with my enquiry with efficiency, friendly .Ive been a customer for 40 plus years under different company names same staff offering excellent service to all I would highly recommend.

I was considering changing from Quarterly Direct Debit Billing to Monthly and rang PowerNI for advice. The Customer Service Agent provided excellent service - explaining clearly and in detail PowerNI’s Monthly Direct Debit billing. He also explained that I would get a bigger discount for changing to Monthly Direct Debit. I felt that he was precise in his explanation - No Fudging! I felt valued as a customer and Agent having allowed me time to make up my mind changed my billing to Monthly Direct Debit.

This interaction with PowerNI made me glad that I am with the only Energy Supply Company in NI regulated by the Government!
Always best to have things done right and have no regrets!