Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice on the phone. They were able to cope with the second very old meter, which didn't do anything. Agreed to come out and remove at no charge. Would put me on an open monthly bill that didn't ti... Voir plus
L'entreprise a répondu
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Voir plus
L'entreprise a répondu
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Power NI
Écrit par l'entreprise
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Écrit par l'entreprise
Coordonnées de contact
64 Newforge Lane, BT9 5NF, Belfast, Royaume-Uni
- home@powerni.co.uk
- www.powerni.co.uk
4,3
Excellent
1 k avis
Demande des avis aux clients
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Excellent service
Excellent service when I need to contact them. Pricing a little higher than others but the rewards system compensates for this. Customer service.ahents always friendly knowledgeable and ready to assist
16 juin 2026
Avis spontané
Réponse de Power NI
Hi Annieg,
Thanks for taking the time to leave us a five star review.
We're so happy to hear you were satisfied with our services, and your query was dealt with efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
I interacted with Gemma
I interacted with Gemma, an absolute professional. Caring,a listener, helpful, all personal traits. Best experience, ever.
12 juin 2026
Avis spontané
Réponse de Power NI
Hi Mike,
Thanks for getting in touch to leave a review.
We're so glad to hear you had such a positive experience! Your kind words mean a lot to us. Thank you for sharing your feedback.
Please get in touch again if you should need anything else.
Thanks,
Power NI Team
I needed to get copies of old bills for…
I needed to get copies of old bills for a closed account in a hurry. My initial enquiry through the PowerNI Messenger channel was disappointing as there was no response for over 2 hours. People expect chat channels to be instant. However, when I emailed them I got a prompt auto-response and follow up emails and they got me sorted very quickly. Great customer service.
9 juin 2026
Avis spontané
Réponse de Power NI
Hi Mark,
Thanks for getting in touch and leaving a positive review.
We appreciate your feedback and are glad we could quickly resolve your request for old bills via email.
We acknowledge your experience with our Messenger service and apologise for the delay in response to your query.
Please get back in touch if you need anything more.
Thanks,
Power N Team
We have been with Power Ni for 45 years…
We have been with Power Ni for 45 years and we have received 5 star service from them every time.
11 juin 2026
Avis spontané
Réponse de Power NI
Hi Margaret,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Excellent service
Excellent service, pricing and easy to actually speak to customer service to have my query quickly resolved.
9 juin 2026
Avis spontané
Réponse de Power NI
Hi Gavin
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
I was very lucky to get two…
I was very lucky to get two knowledgable girls when calling last week. When I needed my tariff changed I rang up and got Rebecca on the phone, brilliant service and went out of her way to help me out. Thank you and appreciate your help.
4 juin 2026
Avis spontané
Réponse de Power NI
Hi Kyle,
Thank you for taking the time to write such a positive 5 star review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleagues involved in assisting you.
Thanks,
Power NI Team
Efficient customer service experience
Very satisfied with the customer service. They were professional and took time to listen giving advice clearly in order to resolve the issue.
1 juin 2026
Avis spontané
Réponse de Power NI
Hi Hilary,
Thank you for taking the time to leave us such a positive 5 star review,
We are so delighted to hear that you were happy with the customer service provided.
It means a lot to us and we will be sure to pass on your lovely comments to our colleagues that assisted you,
Thanks,
Power NI Team.
Amazing people awalys ready help…
Amazing people awalys ready help customers there my favourite electric company iv been with them years now
2 janvier 2026
Réponse de Power NI
Hi Deborah,
Thank you for leaving us a five star review,
We are delighted to hear that you are so happy with our service,
And a loyal customer for some time now, If you need anything further,
Please do not hesitate to get back in touch,
Thanks,
Power NI Team.
Réponse de Power NI
Hi Philip,
Thank you for taking the time to give us such a good review, Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any tariff queries you have.
Many Thanks,
Power NI Team
Just be careful when signing up …
Just be careful when signing up that you understand the discount structure I was not informed that the 6% rate has a cut off at 15,00 per qtr and you get no discount over this amount this was not explained to me and I felt misled
30 mars 2026
Avis spontané
Réponse de Power NI
Hi,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any queries you have.
Many Thanks,
Power NI Team
Diabolical customer service
Diabolical customer service. Promised everything and over 2 months later still not resolved
13 mars 2026
Avis spontané
Réponse de Power NI
Hi Colin,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any queries you have.
Many Thanks,
Power NI Team
Réponse de Power NI
Hi,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please could you email us your details to business@powerni.co.uk and we will be happy to assist you with any queries you have.
Many thanks
Power NI Team
terrible experience, arrogance, didn't return my calls,or emails
arrogance of the staff, condesending, unhelpfull, rude,
27 mai 2026
Avis spontané
Réponse de Power NI
Hi Brian,
Thanks for taking the time to leave a review.
We are sorry to hear about the experience you had when dealing with us. We would like to look into this for you. Please can you reach out to us on X (formerly Twitter), Facebook messenger, Instagram or you can email us your details on home@powerni.co.uk and we would be happy to assist you with any queries you have.
Many Thanks,
Power NI Team
Réponse de Power NI
Hi Stephen,
Thanks for taking the time to leave us such a good review.
We're happy to hear you were satisfied with our services with your switch over.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Easy to switch over to
Easy to switch over to, cheapest deal for electric happy with the outcome
23 mai 2026
Avis spontané
Réponse de Power NI
Hi Catherine,
Thanks for taking the time to leave us a five star review.
We're happy to hear you were satisfied with our services, and your switch was dealt with efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Smooth and easy transfer…
The person I spoke to was helpful providing all the information I needed to make a decision to move to PowerNI. The transfer process was smooth and uncomplicated.
16 mai 2026
Réponse de Power NI
Good Afternoon Mary,
Thank you for taking the time to write such a positive review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague who was assisting you today.
Thanks,
Power NI Team
Service Agents
If compliments to Service Agents are The Company doing well then The Company's doing well. Within 3 conversations over 2 consecutive days Sam,Tiernan& John were Kind,considerate & Patient, compassionately allowing for My partial Deafness,lack of dexterity on keyboard & minor speech impairment. They talked me thru password problems accessing my online account resulting with a positive outcome. Thank You 3.
19 mai 2026
Avis spontané
Réponse de Power NI
Good Morning Dominic,
Thank you for taking the time to write a positive review of your recent experience with Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleagues involved in assisting you.
Thanks,
Power NI Team
Extremely efficient service and…
Extremely efficient service and excellent quality service
15 mai 2026
Avis spontané
Réponse de Power NI
Hi Ruth
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
A great help.
A great help especially talking to a representative.custumer service was good.
7 mai 2026
Avis spontané
Réponse de Power NI
Hi John,
Thanks for taking the time to leave us such a positive review.
We really appreciate it and are delighted to hear you were happy with the level of service that we had provided for you.
If you need anything else in the future, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Power NI Team
Superb customer service
Superb customer service - an outstanding team. We cannot thank Pat enough for her help during a really difficult time when the Business Owner has seriously ill in ICU.
6 mai 2026
Avis spontané
Réponse de Power NI
Good afternoon,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went well and you were happy with the customer service provided. This means a lot to us. We will make sure to pass on the lovely feedback to our colleague involved in assisting you.
Thanks,
Power NI Team
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