Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice on the phone. They were able to cope with the second very old meter, which didn't do anything. Agreed to come out and remove at no charge. Would put me on an open monthly bill that didn't ti... Voir plus
L'entreprise a répondu
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Voir plus
L'entreprise a répondu
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Power NI
Écrit par l'entreprise
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Écrit par l'entreprise
Coordonnées de contact
64 Newforge Lane, BT9 5NF, Belfast, Royaume-Uni
- home@powerni.co.uk
- www.powerni.co.uk
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Rosemary Power NI is easy enough to make…
Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant team or options are repeated. Staff are helpful.
3 août 2026
Avis spontané
Réponse de Power NI
Hello, Rosemary
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your experience of dealing with our care team at Power NI and trust your query was resolved satisfactorily.
If you have any issues, please do not hesitate to contact us again.
Thanks
Power NI Team
Lucy was extremely friendly and helpful…
Lucy was extremely friendly and helpful courteous and polite. Nothing was a problem
5 août 2026
Avis spontané
Réponse de Power NI
Hi Kate,
Thank you for leaving such a positive review.
We're delighted to hear that you had a good experience with Lucy!
If there's ever anything else you need, just let us know.
Thanks
Power NI Team
Really helpful and patient customer care.
Really helpful and patient, kind and understanding staff. I was anxious approaching the company but after speaking to them I was very impressed and very happy.
3 août 2026
Avis spontané
Réponse de Power NI
Hi Christopher,
Thanks so much for the positive review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks,
Power NI Team
Very helpful and Catherine was very…
Very helpful and Catherine was very helpful and held a good conversation as well as doing her job and getting me registered at my new address
4 août 2026
Avis spontané
Réponse de Power NI
Hi Mark,
Thanks for taking the time to leave us such a positive review!
We're delighted to hear that you had a good experience with Catherine.
If there's ever anything else you need, just let us know.
Thanks
Power NI Team
Réponse de Power NI
Hi Anna,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with switching to Power NI.
Please get back in touch if you need anything else in the future.
Power NI Team
Uncompetitive rates
Uncompetitive rates. Staff say they are powerless to do anything about it because"they are regulated".
I have maximum discount for Direct Debit and Online Billing which last quarter amounted to 4.2%. So when Day/Night Rates are 10% /14% higher than the competition the NET difference is significant.
28 juillet 2026
Avis spontané
Réponse de Power NI
Hi Paul,
Thank you for taking the time to leave a review.
We are sorry to hear you feel our current tariffs are not competitive.
Power NI residential tariffs are regularly reviewed by the Utility Regulator and we continue to offer our customers other ways to save on their electricity through discount schemes and on our online savings platform, Power NI Perks.
If you would like us to review your account to ensure you are benefiting from all discounts available, please do not hesitate to contact us.
Thanks,
Power NI Team
IT issue resolved quickly
23 juillet 2026
Avis spontané
Réponse de Power NI
Hi William,
Thanks for taking the time to leave a review.
We're glad we could quickly resolve your IT issue. We appreciate your positive feedback!
Please get back in touch if you need anything else in the future.
Thanks,
Power NI Team
It went well and was able to talk to a…
It went well and was able to talk to a member of the staff not get the AI round in circles replies.
15 juillet 2026
Réponse de Power NI
Hi Samuel.
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your experience of dealing with our care team at Power NI and trust your query was resolved satisfactorily.
If you have any issues, please do not hesitate to contact us again.
Thanks
Power NI Team
I needed to transfer the account to my…
I needed to transfer the account to my name after my mother's death. This was not possible on line but phoning customer service resolved this quickly. I had to close the old account and start a new account in my name. Siobhan made this a very straightforward experience and thoroughly deserved the 5* feedback.
16 juillet 2026
Avis spontané
Réponse de Power NI
Hi John,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with our customer service.
It's wonderful to know we could assist with you quickly and efficiently.
Thank you for your kind words!
Power NI Team
Power NI offer a great rate and make it…
Power NI offer a great rate and make it easy-peasy to switch.
16 juillet 2026
Avis spontané
Réponse de Power NI
Good morning Brian,
Thank you for your comment.
We are happy to hear you have found the process of switching to Power NI easy.
We are delighted to have you as a customer and if you need help with anything please do not hesitate to contact us.
Thanks,
Power NI Team
Have been with Power NI for 5 years and…
Have been with Power NI for 5 years and no issues, vest prices for electricity and even have some perks with them like free cinema tickets which is great!
15 juillet 2026
Avis spontané
Réponse de Power NI
Good morning Saoirse,
Thank for taking the time to leave your review.
We are delighted to hear you are happy with the service provided by Power NI and have taken advantage of customer Perks!
Thanks,
Power NI Team
Terrible customer service.
Been trying to get an issue resolved since mid apr caused by Power NIs website not accepting meter reading and attempts via NIE website disappearing into the void.
Constantly fobbed off with "it's been sent to appropriate team" followed by no response and questions underanswered after months. Each contact kicking the dance off again. Thought I was making some progress when I was emailed last week while on holiday. Did not last long as apparently a different advisor has spoken to me (100% untrue) and everything needs to start over again.
edit: Finally have a bill to pay. My main issue here is that it has taken 4 months and dozens of emails to get someone to provide me with the basics needed to pay. Constantly being told the minimum and nothing being done along with no answering questions and making dubious claims is not professional. Shocking that things had got to point where my next steps had to be contacting CCNI.
15 juillet 2026
Avis spontané
Réponse de Power NI
Good morning,
Thank you for your comment.
We are sorry to hear that this issue has not been resolved to your satisfaction as yet.
We can advise that this is actively being investigated for you and we will be in contact soon to help resolve this for you.
Thanks,
Power NI Team
Our Power NI electricity has went up from £369 to £507
This is it, were finished with power NI. Our bill is atm £369 a month. We do have an electric car but im pretty sure thats still a lot of money to pay for electric every month. Now we have been told our bill is going up to £507 a month...How, thats a big jump, a massive jump which is ludicrous. We cant afford that every month. Thats a jump of £2000 a year. Im so angry with all these companies putting prices up whenever they want and taking the piss out of costumers. You should be ashamed of yourselves Power NI. Normal families cant live with all these price hikes. Stay away from them!
14 juillet 2026
Avis spontané
Réponse de Power NI
Hi William,
Thanks for getting in touch to leave a review.
We are sorry to hear about the recent change in direct debit payments. We would like to look into this for you to see what we can do.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a colleague that will be able to help you.
We are open Mon-Fri, 9am-5pm excluding bank holidays.
We look forward to hearing from you.
Thanks
Power NI Team
issue i had wasn’t dealt with and…
issue i had wasn’t dealt with and haven’t received any correspondence about it.when i was told i would get a phone call back .
11 juillet 2026
Réponse de Power NI
Hi Robert,
Thanks for getting in touch and leaving a review.
We are sorry to hear your issues hasn't been dealt with but we would like to investigate this further.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a colleague that will be able to help you.
We are open Mon-Fri, 9am-5pm excluding bank holidays.
We look forward to hearing from you.
Thanks
Power NI Team
So easy to switch
I did my switch on ine but had a question on my hybrid vehicle the whole process was including the help with my question about mt hybrid vehice was completed in minutes . with fitst class customer service .
10 juillet 2026
Réponse de Power NI
Hi Thomas,
Thank you for leaving such a positive review.
We are so pleased to hear about your positive experience with our customer service.
It's wonderful to know we could assist with your hybrid vehicle question quickly and efficiently.
Thank you for your kind words!
Power NI Team
Réponse de Power NI
Hi David
Thanks so much for leaving us a positive review.
We really do appreciate your feedback and hope you have a great day!
Thanks
Power NI Team
Very easy transition
3 juillet 2026
Réponse de Power NI
Hi Edward
Thanks for taking the time to leave us a review.
We are very happy to hear it was an easy transition for you.
If we can help with anything else please just let us know.
Have a lovely day!
Thanks
Power NI Team
New customer but poor experience so far.
I moved to PowerNI about six weeks ago. However, I am still unable to use their Perks programme. I was promised three weeks ago that the issue would be resolved within 24 hours and I am still waiting. I called them earlier this week and was told someone would get back to me but, of course, they haven't. Not a good experience so far.
Update: As per the response from PowerNI, I have contacted them with the requested information and have had a reply that they are aware of an issue affecting customers and "they will be in touch as soon as possible".
Given that I have been experiencing this issue for three weeks and it remains unresolved with no timescale indicated for resolution, I won't hold my breath. What was the point of asking me to contact the Customer Service team?
4 juillet 2026
Avis spontané
Réponse de Power NI
Good morning CQ, thank you for your comment.
We are very sorry to hear you are having an ongoing issue with registering for your Power NI Perks.
We want to investigate this issue for you and ensure that this is resolved as soon as possible.
Could we please ask you to email our care team on Home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too.
We look forward to hearing from you.
Thanks
Power NI Team
Very pleasant and helpful staff when I…
Very pleasant and helpful staff when I phoned for information.
26 juin 2026
Réponse de Power NI
Hi John,
Thank you for taking the time to let us know about your helpful experience with our team recently.
We are really pleased to hear how efficient and pleasant you found your call with us.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team.
Great customer service. Agent was very pleasant and helpful.
Great customer service.
18 juin 2026
Avis spontané
Réponse de Power NI
Hi Ann,
Thank you for taking the time to write such a positive 5 star review of your recent experience with Power NI.
We are delighted to hear that you were happy with the customer service provided. This means a lot to us and we will make sure to pass on the lovely feedback to the agent who assisted you.
Thanks,
Power NI Team
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