Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice on the phone. They were able to cope with the second very old meter, which didn't do anything. Agreed to come out and remove at no charge. Would put me on an open monthly bill that didn't ti... Voir plus
L'entreprise a répondu
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Voir plus
L'entreprise a répondu
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Power NI
Écrit par l'entreprise
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Écrit par l'entreprise
Coordonnées de contact
64 Newforge Lane, BT9 5NF, Belfast, Royaume-Uni
- home@powerni.co.uk
- www.powerni.co.uk
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My experience with switching my…Electricity to Power NI
My experience with switching my electricity to Power NI
was very easy as everything was explained so well and easy to fill in. I would recommend switching to Power NI was very simple to do.
18 septembre 2026
Avis spontané
Réponse de Power NI
Hi Anne,
Thank you for taking the time to leave such a positive review!
We are delighted to hear how great your experience was when switching to Power NI.
If you need any help in the future, please do not hesitate to contact us.
Thanks,
Power NI Team
My most recent contact with your…
My most recent contact with your CUSTOMER SERVICE TEAM WAS EXCELLENT,I came away feeling 100% satisfied with my queries.
The lady was so POLITE,PROFESSIONAL & equally very warm & friendly,nothing was a bother,would highly recommend.
16 septembre 2026
Avis spontané
Réponse de Power NI
Hi,
Thank you for taking the time to leave such a positive review!
We are delighted to hear you have had a great experience with our customer care team.
If you need any help in the future, please do not hesitate to contact us.
Thanks,
Power NI Team
I am still yet to have my keypad…
I am still yet to have my keypad installed, lost a days wage for waiting and nobody turned up the 2nd time. Didn’t wait more than five min the first visit, although I was told I’d be given 15 min notice.
14 septembre 2026
Réponse de Power NI
Hi Philip,
Thank you for taking the time to get in touch and leave a review.
We fully understand the frustration you've experienced and apologise.
We would like to assist you the best we can.
You can reach out to us via our customer helpline on 0800 028 5455 (option 3) to investigate this.
Alternatively, you can reach out to us directly through Facebook, X or Instagram too.
Thanks,
Power NI Team
Pathetic customer service
Never experienced such pathetic customer service in my life.. Ive Bert trying to pay a bill… their phone lines don’t put you through to a human.. their bot certainly needs to go back for training… I’ve requested through their web site that someone (a human call me .. left my number) nothing!! I filled in the call back option on web site.. promised a call this morning between 9 and 1 on…. Nothing… can’t believe it’s this difficult to pay a bills lo…. If I could end my Account I would get talk to a living soul!!
Dreadful service they’ve obviously done away with customer service
14 septembre 2026
Avis spontané
Réponse de Power NI
Hi,
Thanks for taking the time to get in touch and leave a review.
We understand the frustration you've experienced and apologise.
We would like to assist you the best we can.
You can reach out to us Via our customer helpline on 0800 028 5455 (option 3) and you'll get through to a colleague that will be able to help you.
Alternatively, you can reach out to us directly through Facebook, X or Instagram too.
Thanks,
Power NI Team
Easy and straightforward to switch…
Easy and straightforward to switch online
15 septembre 2026
Avis spontané
Réponse de Power NI
Hi Richard,
Thanks for your lovely review!
We are happy to hear your switch over was easy and straightforward!
Please don’t hesitate to reach out again should you need anything else.
Thanks,
Power NI Team
Réponse de Power NI
Hi Karen,
Thanks so much for leaving us a positive review.
We really do appreciate your feedback and hope you have a great day!
Thanks
Power NI Team
Very bad communication
Very bad communication
Never received a bill
Contacted NIE by phone to tell them
Booked an engineer to call out and read meter on 22 sept
Since then got 2 e mails requesting money
One a final reminder
Going to pay the amount owing from another previous bill
Very disappointed in the whole set up of communication as I told the last person on phone last week to take note that an engineer had been booked and then to receive a final reminder by e mail requesting money today demanding payment
Does anyone listen or correspond with each other in NIE
I would not be recommending NIE to anyone that asks ME
I await an apology for this terrible situation that you have put me through
All my bills have been paid promptly every time
Wishing to hear from someone with an apology
Thanks
14 septembre 2026
Avis spontané
Réponse de Power NI
Hi Ronnie,
I am very sorry to hear you had not received the service you were expecting, we would love to have an opportunity to put things right for you.
Could we please ask you to email our care team on home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a team member that will be able to help you.
We hope to hear from you soon.
Thanks,
Power NI Team
I was energised by Lyndsey for Power.
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to tracing meter details, and readings etc etc. The staff member Lyndsey sorted all of this out for me with a professional skill, together with an excellent attitude of patience. Many thanks Lyndsey.
14 septembre 2026
Avis spontané
Réponse de Power NI
Hi John,
Thank you for taking the time to leave such a positive review!
We are delighted to hear you have had a great experience with our customer care team.
If you need any help in the future, please do not hesitate to contact us.
Thanks,
Power NI Team
Pleased to be back.
After leaving power Ni for a couple of year and being a long standing customer I'm very pleased to be back.
The call centre is local and the staff provided me with information that was accurate and with old school customer service ✓
10 septembre 2026
Avis spontané
Réponse de Power NI
Hi Barry,
Thank you for taking the time to leave such a fantastic 5 star review. We really appreciate it.
We are so happy to hear you are a returning customer,
And we are delighted you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Power Ni installed my Keypad+ in 5…
Power Ni installed my Keypad+ in 5 minutes! Very happy and highly recommend. Very pleasant and friendly engineer.
7 septembre 2026
Avis spontané
Réponse de Power NI
Hi Josephine,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
We hope you are enjoying your new Bluetooth meter,
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Not good enough
Was told that we would receive a Bluetooth top up meter but never did and wasn't told when signing up that you cant use a credit card to top up...
4 septembre 2026
Réponse de Power NI
Hi Paul,
Thank you for getting in touch.
Sorry to hear that you didn't receive your Keypad+ Bluetooth top-up meter. We would like to look into this for you.
Could we please ask you to email our care team on home@powerni.co.uk with your full name, address and post code, to help us investigate this matter for you.
Alternatively, you can message us directly through Facebook, X or Instagram too, or call us on our customer help line on 0800 028 5455 (option 3) and you'll get through to a team member that will be able to help you.
We currently don’t accept credit cards for payment on Keypad top up cards as customers could easily find themselves in debt with high credit card charges. For example, a small top up purchase could result in credit card charges that could take months for customers to repay.
Thanks,
Power NI Team
Very easy process to change to their…
Very easy process to change to their supply, which is also the cheapest rate in N. Ireland.
5 septembre 2026
Avis spontané
Réponse de Power NI
Hi Roy,
Thanks for taking the time to leave a lovely review.
We're so happy to hear you found the process of switching to us easy and were happy with the rates we provide.
We really do appreciate your positive feedback!
Thanks,
Power NI Team
The lady i spoke too was brilliant
The lady i spoke too was brilliant, very helpful and took the time to listen and explain and help.. I'm looking forward to moving on with power ni..
1 septembre 2026
Avis spontané
Réponse de Power NI
Hi Ciabha,
Thanks for taking the time to leave such a great review.
We're so pleased to hear you had such a positive experience with us! It's wonderful to know our team member was helpful and took the time to explain everything.
We look forward to assisting you further should you need it.
Thanks,
Power NI Team
Excellent Customer Service
The chap I dealt with over the phone was excellent, didn't rush, explained everything and gave me time to decide. I also thought it was best value for money.
29 août 2026
Réponse de Power NI
Hi there,
Thank you for taking the time to share your very positive experience.
We are so pleased to hear that our team member provided excellent service, taking the time to explain everything clearly and allowing you time to decide what to do.
It's wonderful to know you also found our offering to be the best value for money.
Thanks,
Power NI Team
Was waiting for a phone call from…
Was waiting for a phone call from operator about Power NI, but decided to go online. Found it straightforward and easy to do. They seem to be the best value for money. Great.
20 août 2026
Avis spontané
Réponse de Power NI
Hi John,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
You cannot 'Move House' online
You cannot 'Move House' online, their telephone times are inconvenient. Communicate is terrible. Staff make no attempt to speak slower or clearer, sticking to a script like response. Initially refused to send an email. It feels like they haven't entered into the Internet age!
18 août 2026
Avis spontané
Réponse de Power NI
Hi Roger,
We are sorry to hear about your experience.
In most cases, you can change your address in your online account. There are a small amount of circumstances where a change of address cannot be completed online, such as when a series of estimated meter readings are on the account. In this case, we need an accurate meter reading to ensure billing is correct.
We're disappointed to hear how you felt about your customer service experience. Our customer service is award winning with UK National Contact Centre Awards and CCNNI Awards 2025. Our Customer Service Team strive to provide clear and helpful support to all our customers.
If you'd like any further assistance, please don't hesitate to get in touch.
Thanks,
Power NI Team
Nick provided excellent service
I called PowerNI last week as I needed to change ownership on a property and to get a keypad installed. The gentleman that dealt with my query was Nick and his customer service was excellent from start to finish. Nothing was to much trouble he emphasized with me and made what was an emotional task for me very simple. Thank you so much for your excellent service.
10 août 2026
Avis spontané
Réponse de Power NI
Hi Fiona,
Thank you for taking the time to leave a review.
We are delighted to hear you have had a great experience with our customer care team.
If you need any help in the future, please do not hesitate to contact us.
Thanks
Power NI Team
Power N I Business customer query
I spoke to a very helpful and knowledgeable lady called Rebecca who was able to resolve my queries.
17 août 2026
Avis spontané
Réponse de Power NI
Hi Alan,
Thank you for taking the time to leave a review.
We are happy to hear you have had a good experience with our customer care team.
We will certainly pass your compliment on to our team.
If you need any help in the future, please do not hesitate to contact us.
Thanks
Power NI Team
Customer Service
Customer service is brilliant and easy to get through to. Erin was kind and patient. Powerni customer service is really what puts them above the rest
11 août 2026
Avis spontané
Réponse de Power NI
Hi Paul,
Thank you for taking the time to leave a review.
We are delighted to hear you have had a great experience with our customer care team. Your comment will be passed on to our team with our gratitude.
If you need any help in the future, please do not hesitate to contact us.
Thanks
Power NI Team
Everyone was very helpful and friendly
Everyone was very helpful and friendly, first class service 😃
11 août 2026
Avis spontané
Réponse de Power NI
Hi, Jacqueline
Thank you for taking the time to leave us a great review.
We're delighted that you were happy with the service provided.
If we can help with anything else please get in touch.
Thanks
Power NI Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.