Practical Car and Van Rental Ltd Avis 

I have used the Buckingham branch 5 times now and they make it very easy to use.

Super friendly and welcoming.

It's always a pleasure and I can't recommend them enough

Lots of options to rent and the vehicles are nice and clean.

Used their Redcar Depot and the whole experience from initial query to deposit refund was smooth as silk. The office staff were efficient and helpful, the yard guys were also awesome. They had the van gleaming at pick up and clearly take pride in their work as well as being friendly and great to deal with.

They put a lot into providing a great service so if you hire from them please treat their vehicles with respect. A 26 plate with only 6k on the clock had already had multiple dings. Yes you paid to use it but not to be careless with it. Give the guys some help to keep the vehicles pristine. You’ll enjoy the hiring experience so much more in a smart van.

I booked a van to move my daughter, I got a phone call saying the van I booked wouldn't be there so they would give me a bigger van at the same price, this is all part of the master plan as there hoping you'll scuff it.
For one there's no mention of the £3000 excess which will be on the scrap of paper you sign so read the small print
No mention of paying a bit more to reduce the excess
I scuffed the back wheel arch which had three to four little scratches, at first I was told this was nothing and would cost about £250 to sort out, within 10 minutes they relieved me of £1200 and said this was the worst scenario and I would get refunded the difference
They then sent an invoice and low and behold it came to exactly £1200
Learn from my experience and go elsewhere. THEY WILL TAKE YOU TO THE CLEANERS.

Fantastic company and great customer service. They were able to provide a van at very short notice after we were let down by another company. Cannot thank them enough. Highly recommend.

Absolutely brilliant service from start to finish. The prices were the cheapest around but that didn't effect the customer service which was second to none even when I returned the van with a couple of issues of entirely my own doing.
I cannot speak highly enough of these giuys they now have a customer for life!

What a great experience, Craig at Sandwich helped out massively with the booking , paperwork and extending the hire ( twice ) while our car was being repaired . Really impressed from start to finish . Would definitely use you again and highly recommend to everyone

Hired a van from the Stockton branch last week. Rachael was amazing! Very easy to sort out, no waiting around or piles of paper work. Highly recommended!

This is a great company to hire a vehicle from.Good clean and well maintained vehicles.I would highly recommend Practical Car and Van Rental for value and a complete piece of mind.

Easy to book and no problems with the van I rented (Tunbridge Wells). However, I was told it had a full tank of fuel, and to please return it in the same condition. On filling up at the end of the rental I discovered the tank actually held 100miles worth more of fuel than it had at the start of the rental. I wouldn't have minded so much (this is a fairly common trick in vehicle rental) except the employee tried to claim this discrepancy was due to the team "moving the van around on the lot". 100miles worth of parking? I'll leave you to decide, but my advice would be very careful about how much fuel is in the tank when you rent from them.

Very helpful, informative and polite. The experience was good, easy booking and easy return.

⭐⭐⭐⭐⭐

Absolutely fantastic experience with Practical Van Rental Slough. I rented two Mercedes Sprinters late on a Friday (around 5:45pm) for the weekend, and the service from start to finish was exceptional.

The team were incredibly accommodating, making what could have been a stressful, last-minute arrangement feel completely seamless. Mani was especially lovely—friendly, professional, and genuinely helpful throughout.

A big thank you as well to Sunny, who went above and beyond to help arrange the return on Sunday when I couldn’t make the Monday morning drop-off. That level of flexibility and customer care really stood out.

The vans themselves were in great condition and perfect for what I needed.

Highly recommend Practical Van Rental Slough—reliable, professional, and genuinely customer-focused. I wouldn’t hesitate to use them again!

Practical cars Leicester
Great rental prices/ deals on some quality vehicles support by brilliant, friendly efficient service.
Staff are always polite and willing to go that extra mile for you.

It has to be 10 out 10 for me, keep up the good work 👌

The hire van was all as described, and gave us no problems. The company was easy to find, and easy to deal with. I would recommend Practical car and van hire at Plympton and would definitely use this firm again if I need to hire a van.

I've used Practical in Chippenham on a few occasions when needing a car short notice. They've were always responsive and very quick to get the paperwork done and and very new, clean, Kia was delivered to my door. I'd definitely use them in future.

Our van had a catastrophic engine failure on a busy highway where the flow of traffic was 65 mph. We are lucky we didn't have a massive accident. The reply of this company to our incident report was outrageous. They are profoundly irresponsible. Avoid!

Durham Practical - Thank you Lesley

We have hired vans from here on a few occasions now, and the service has been great. I appreciate Lesley very much dealing with my repetitive questions and last minute requests.

No complaints at all!

I had to arrange the hire of a van today 20/2/26. found the branch at Folkestone were so helpful and quick and great communication ,and the price was excellent.. more to the pint I was in the office and out with in 5 mins and on return.. thanks to Charlie and Louis.

Very poor customer support

I visited Practical Car & Van Hire and paid a holding deposit after confirming that I would return in three days to collect the van. When I returned, I was unexpectedly asked to pay an additional £250 which had not been clearly explained at the time of booking.

I requested to speak with a senior member of staff, however this was refused. The customer support representative, Harrie, was inexperienced, unhelpful, and communicated in a very rude manner. Despite my repeated requests for clarification and assistance, no proper support was provided.

During my visit, I also witnessed another customer being charged an additional fee that they had not been informed about beforehand, which was concerning.

When I requested a refund, I was told it would be processed on Monday, despite attending the branch on Thursday. The overall experience was disappointing due to the lack of transparency, professionalism, and customer support.

Based on my experience, I would not recommend using this service.

This is the 3rd time using Practical and I should have learnt from my other 2 experiences not to use them again. This is a review for practical in Halifax.

The first time was a couple of years ago when I had booked a van for a house move well in advance and they phoned me the day before to say there wasn’t any vans available despite there being no issues at the time of booking, massive inconvenience as house move dates are pretty set.

On the second occasion I booked a van for a house move again and all went smooth as the van was available but as other reviews have mentioned, it was a death trap, wouldn’t drive in a straight line, bumps and scrapes all over it, it bleeped at me all day long saying my seatbelt wasn’t on when it was and changing gear was a struggle.

This time, and the reason for my review is because last night I booked a van to move a couch tomorrow and today received an email out of the blue to tell me my booking had been cancelled with no explanation, had a phone call afterwards to say they didn’t have any vans available. I asked why did it let me book it if it isn’t online, he spouted some BS about it being an online booking at 8pm and that the system wasn’t updated, I said, so if I went online now and tried to book it again it wouldn’t let me? He couldn’t answer that question but it did let me book it again so the booking system is terrible as this has happened to me 2 out of 3 times. In future I’ll just pay a bit extra and go to enterprise who have always had to bail me out when practical let me down anyway. Terrible, I would avoid.

Be very mindful about the terms and conditions, overall a good service but the length of time you have to wait for your deposit back in my case looks like 31x days even though I was promised it would be done manually after the weekend, You need to be clearer in your terms and conditions as there is no mention of this at time of booking online.Wakefield