Neil & Martin worked as a team getting the chair into the room. Assemble and check. Unfortunately the national electric grid was not available for final chair checks BUT both guys made sure that Mar... Voir plus
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Lisez les avis des autres
Our request for a brochure was actioned straight away and had a phone call for a free demo and quote. Home visit from Alex was very thorough and impressed it was in the evening and he stayed a long ti... Voir plus
Very happy with the whole procedure, from initial visit and demonstration to delivery. Chair came within the time promised and is as comfy as expected! Chris and David arrived on time and set up th... Voir plus
Had a full demonstration at our home. Placed an order. Bed was delivered in 3 weeks. Neil and Martin installed the bed. They were very pleasant and efficient. Explained all the controls.
À propos de l'entreprise
The Recliner Factory
Écrit par l'entreprise
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4,8
Excellent
2 k avis
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Great service from Scott
Great service from Scott, he set everything up and showed me how everything worked. Really pleased with the service and I love the chair.
6 août 2026
Avis spontané
Réponse de The Recliner Factory
We're delighted to hear that Scott provided such great service, taking the time to set everything up and explain how everything worked clearly. Ensuring our customers feel confident and comfortable using their furniture is something we take great pride in.
It's especially lovely to hear that you love your new chair! We'll be sure to pass your kind words on to Scott, who will be thrilled to know he helped make your experience such a positive one.
Thank you for choosing us, and we hope you enjoy your chair for many years to come. 😊
Twovery nice young men delivered my…
Two very nice young men delivered my bed. Great service by Dean & Steve highly recommend
6 août 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your kind review!
We're delighted to hear that Dean and Steve provided such great service when delivering your bed. It's wonderful to know they made a positive impression, and we'll be sure to pass on your compliments to them.
Thank you for your recommendation and for taking the time to share your feedback. We hope you enjoy your new bed, and if there's anything else we can help with, please don't hesitate to get in touch. 😊
Chair installation
Dean and Steve who brought the chair were absolutely fantastic. They took the old one away with no effort! They were delightful with my 87 year old mother and nothing was too much trouble. Seemless!
The chair looks fabulous and is just what we wanted/ needed.
7 août 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful review!
We're delighted to hear that Dean and Steve provided such fantastic service. It's great to know they made the delivery and removal of your old chair completely hassle-free, and that they were so kind and considerate with your 87-year-old mother. Providing a friendly, respectful experience is incredibly important to us, and we're thrilled that nothing was too much trouble for them.
We're also pleased to hear that you're happy with the chair and that it's exactly what you wanted and needed.
Thank you again for taking the time to share your experience. We'll be sure to pass your lovely comments on to Dean and Steve. Enjoy your new chair! 😊
The two engineers were on time and very…
The two engineers were on time and very professional when they delivered our chair. Dean and Steve even helped us move our old chair to another room. Also adjusted the position of our heavy sofa.
3 août 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your wonderful feedback!
We're delighted to hear that Dean and Steve provided such professional service and arrived on time for your delivery. Going the extra mile to help move your old chair and reposition your heavy sofa is exactly the kind of customer care we pride ourselves on delivering.
We'll be sure to pass your kind words on to Dean and Steve. Thank you for taking the time to share your experience, and we hope you enjoy your new chair for many years to come! 😊
Great demonstration- am definitely considering ordering from Recliner factory
Great demo - will consider purchasing the chair
1 août 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that you enjoyed the demonstration and found it helpful in exploring your options.
Choosing the right chair is an important decision, so we’re pleased that the demonstration gave you the information you needed. If you have any questions while considering your purchase, our team will be more than happy to help.
Thank you for considering The Recliner Factory, and we hope to welcome you as a customer soon.
Warm regards,
The Recliner Factory Team
Very professional staff and amazing…
Very professional staff and amazing quality beds especially for the elderly and I’d recommend to people who have health complications etc
31 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that you found both our team and our beds to be of such a high standard. It’s especially rewarding to know that you recognise the benefits our products can provide for elderly customers and those with health or mobility challenges.
Your recommendation means a great deal to us, and we’re proud to be able to offer quality, supportive products that help improve comfort and wellbeing.
Thank you again for taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Diamond Delivery and Install.
The people who delivered my goods [Chris and Neil] were first class! - Clearly explained how to use Recliner, with politeness and a great deal of skill in assembling same. They were nice and friendly and really good humoured, and nothing was too much trouble for them!but at all times were thoroughly professional! - Great stuff guys!
29 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that Chris and Neil provided such first-class service during the delivery of your recliner.
It’s great to know they clearly explained how to use your new chair, assembled it with skill and care, and made the whole experience enjoyable with their friendly and good-humoured approach. We’re especially pleased that nothing was too much trouble while still maintaining the highest level of professionalism.
Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to Chris and Neil. They’ll be thrilled to hear how much their efforts were appreciated.
We hope you enjoy your new recliner for many years to come. If you need anything at all, we’re always here to help.
Warm regards,
The Recliner Factory Team
Thank you to whole team from intial…
Thank you to whole team from intial phone enquiry to William who demonstrated the bed.
The excellent Dean and Jrbreel who were very courteous and professional in building the bed and explaining the features.
Kind regards
24 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience was such a positive one from your initial phone enquiry right through to delivery and installation.
It’s great to know that William provided an excellent demonstration of the bed, helping you make an informed decision. We’re also thrilled to hear that Dean and Jibreel delivered such courteous and professional service, taking the time to build your bed and clearly explain all of its features.
Your kind words mean a great deal to us, and we’ll be sure to pass your thanks on to William, Dean, Jibreel, and the rest of the team.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Chair delivery
Neil and Chris were very helpful with my delivery,very professional and friendly job well done
29 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Neil and Chris provided such a helpful, professional, and friendly delivery experience.
It’s wonderful to know everything went smoothly and that you were pleased with the service you received. We’ll be sure to pass your kind words on to Neil and Chris, who will really appreciate them.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Professional Delivery Service
Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could understand. This means I will get full benefit from using the chair
21 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Copilot said:
Thank you so much for your wonderful feedback.
We’re delighted to hear that Chris and Konrad took the time to carefully set up and adjust your Dual Control Recliner Chair to ensure it was just right for you. Providing a personalised service and making sure our customers are completely comfortable is very important to us.
It’s also great to know that they explained the technical features clearly and thoroughly, helping you feel confident in using all the chair’s functions and getting the full benefit from it.
We’ll be sure to pass your kind words on to Chris and Konrad. Thank you for choosing Recliner Factory, we hope your new chair brings you many years of comfort and
Courteous service and all done correctly
Courteous service, work carried out quickly and smoothly and ensured everything was setup correctly.
21 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your kind feedback.
We’re delighted to hear that you received courteous service and that everything was carried out quickly and smoothly. Ensuring that everything is set up correctly and that our customers are completely happy before we leave is very important to us.
Thank you for choosing Recliner Factory we truly appreciate your feedback and are pleased you had such a positive experience. 😊
The treatment and attitude of each member of staff
The very friendly way I was treated by everyone I spoke to. The way I was kept in the picture about all stages.
My delivery was dealt with by Stuart and Steve. What an exceptionally happy couple of staff they are, a great credit to your company. What a difference it makes to feel they are interested in you.
Thank you so much. Beryl Jones.
16 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback, Beryl.
We’re delighted to hear that you felt so well looked after by everyone you spoke to and that we kept you informed throughout every stage of the process. We believe good communication is incredibly important, so it’s lovely to know this made a difference to your experience.
We’re especially pleased to hear your kind comments about Stuart and Steve. Their friendly, cheerful approach and genuine care for our customers are qualities we value greatly, and we’ll be sure to pass on your lovely words to them. They’ll be thrilled to know they made such a positive impression.
Thank you for choosing Recliner Factory and for taking the time to share your experience. Your feedback means a great deal to us. 😊
After two false starts regarding…
After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately before they left. Thank you lads!
Sandra Smith.
17 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you, Sandra, for your feedback. We’re delighted to hear that Dean and Jibreel provided such a positive delivery experience. Their politeness, efficiency and commitment to ensuring everything was installed correctly and fully explained are qualities we value highly.
We're sorry that there were delays with the delivery arrangements, but we're pleased that the team ensured everything was set up and that you felt confident using your new chair before they left.
Thank you for choosing Recliner Factory, and we hope you enjoy your new chair for many years to come.
Réponse de The Recliner Factory
Thank you for your kind feedback. We’re delighted to hear that everything was on time and that you found our team courteous and respectful throughout your experience.
Providing reliable service while treating every customer with care and consideration is very important to us, and we appreciate you taking the time to share your comments.
Exceptional service.
Ian and James arrived within the delivery time, I cannot express how impressed I was with the service they provided. From removing the old suite and installing the new one they were professional, courteous and helpful . If it was possible to rate higher than five stars I would award them ten.
7 juillet 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear how impressed you were with the service provided by Ian and James.
It’s fantastic to know that they arrived within the agreed delivery time and carried out the removal of your old suite and installation of the new one with such professionalism, courtesy and care. Comments like yours are exactly what our team strives for every day.
Ian and James will be especially proud to read your kind words, and we’re sure they’ll be thrilled to know you would have awarded them ten stars if you could!
Thank you again for choosing Recliner Factory and for taking the time to share your experience. Your feedback means a great deal to us. ⭐⭐⭐⭐⭐
Excellent delivery by Neil & Martin
SRC 17941
Neil and Martin delivered the chair today in the awful heat and had to carry it down lots of stairs and set it up very well. They explained everything in the most courteous and efficient manner. Very pleasant delivery
Thank you very much
I commend them to you
Regards
Sir Bob Hastie
25 juin 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful and thoughtful feedback. We’re delighted to hear that Neil and Martin provided such courteous and efficient service, especially in challenging conditions with the heat and carrying your chair down the stairs.
It’s great to know they took the time to set everything up properly and explain all the features clearly, ensuring you felt comfortable with your new chair. Your kind words and recommendation mean a great deal to us, and we’ll be sure to pass your praise on to both of them.
Thank you again for taking the time to share your experience.
Warm regards,
The Recliner Factory Team
From start to finish all good.
From start to finish, phone call, demonstration and ordering was absolutely painless for me, everyone very helpful.
The two delivery and fitting young men, Dean and Jibreel
arrived within allotted time slot. They were very pleasant and polite.
Wasted no time in assembling the bed and running through the workings of it with me.
A very good experience all round, would highly recommend the company.
22 juin 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that everything from your initial phone call through to the demonstration and ordering process was smooth and stress‑free — exactly as it should be.
It’s great to know that Dean and Jibreel arrived within the agreed time and provided such pleasant and polite service. We’re also pleased they assembled your bed efficiently and took the time to clearly explain how everything works, ensuring you felt confident using it.
Your kind words and recommendation truly mean a lot to us, and we’ll be sure to pass your feedback on to the whole team.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Mark was very informative…
Mark was very informative polite,friendly and courteous. Answered any questions that
were put to him with knowledge of the purpose of the chair and making sure it met my needs.
Would Recommend this bespoke company, without any doubts.
22 juin 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Mark was informative, polite, friendly, and courteous throughout your visit. It’s great to know he was able to answer all your questions with confidence and ensure the chair was tailored to meet your needs perfectly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Gary came and demonstrated the recliner…
Gary came and demonstrated the recliner chair, he was very helpful and made the purchase very easy, can’t wait for my new chair now . Thank you
22 juin 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Gary provided such a helpful and informative demonstration, making the purchase process easy and straightforward for you.
It’s wonderful to know you’re now looking forward to your new chair, we’re sure you’ll enjoy it very much. We’ll be sure to pass your kind words on to Gary; he’ll really appreciate it.
If you need anything at all while you’re waiting for delivery, we’re always here to help.
Warm regards,
The Recliner Factory Team
Lawrence and Steve were brilliant
Lawrence and Steve were brilliant, they setup my chair and explained everything so I understood it. I couldn't have had anyone better.
17 juin 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your fantastic feedback. We’re delighted to hear that Lawrence and Steve provided such a brilliant service while setting up your chair and ensuring everything was clearly explained.
It’s wonderful to know you felt so well looked after and couldn’t have asked for better, that’s exactly the experience we aim to deliver. We’ll be sure to pass your kind words on to them; they’ll be thrilled to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
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