Having changed my email since setting up the Safe Deposits Scotland account, I was having trouble finding verification of the deposit taken on our property. Zuby was so very helpful and reassuring. It... Voir plus
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Lisez les avis des autres
I have found Safe Deposits Scotland to be an excellent service for myself as a landlord. Today I was assisted by a patient charming professional gentleman called Zuby who sent me an email with the i... Voir plus
I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Voir plus
L'entreprise a répondu
I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Coordonnées de contact
1st Floor, 221 W George St, G2 2ND, Glasgow, Royaume-Uni
- www.safedepositsscotland.com
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shereen was very helpful with my…
Shereen was very helpful with my enquiries over the phone, great customer service and speedy resolution to any issues I had!
6 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Exceptional customer service
6 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Joshua,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the exceptional customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Call handler (Mandy) was professional…
Call handler (Mandy) was professional and efficient with resolving my issue, with great customer service and communication.
3 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional and efficient customer service you received from Mandy. We have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Now! And WoW! 24 hours!
Now! And WoW! 24 hours!
Elle at ‘Safe Deposits Scotland’ … So! for the very first time in all of these 3 years have l been listened to, and taken seriously & sympathised with regarding my being ‘held hostage’ so to speak by a Letting Agency here in Glasgow who refuse to help me.
Elle has been so very proactive indeed in just the last 24 hours! Not only has she managed to reassure me & set up safeguarding surrounding my money, which is vital & being refused to be returned to me by the Letting Agency.
Elle has went above & beyond in THE BEST Customer Care Service that l myself have ever experienced. Believe me, as a previous Customer Service Agent, l can wholeheartedly praise Elle & l highly recommend Safe Deposits Scotland for all of your deposit dealings.
They are professional , transparent & just a great service for everyone. Elle provided me with important information which l was not aware of & I can now be reassured that my money which is still being held (hostage) by said Letting Agency is safe & l can go online at any moment to check on it. Also, if said Letting Agency & or their Landlord whom they represent naughtily attempt to take any of my money, l will receive email notification of any movement & Elle has given me precise information & instructions on how to keep all of my money safe!
Elle has went above & beyond to set me up with online safety measures & for this action alone, after all of these years, it is peace of mind during a seriously traumatic time which l am truly grateful again to Elle for! All of this in just 24 hours too! WoW!
3 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional and transparent customer service you received from Elle, and have shared your kind feedback with them along with the rest of the team.
Kind regards,
SafeDeposits Scotland
Today I dealt with Sharon McIntosh to…
Today I dealt with Sharon McIntosh to sort out a claim against my ex tenants deposit. She was helpful,pleasant and professional.
3 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Stewart,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful, pleasant and professional assistance you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Amazing customer service
When I called and spoke to Sharon she was very friendly and extremely helpful. Fantastic customer service and a credit to the company. Thanks Sharon!
29 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the amazing service you received from Sharon and have shared this with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Liam Campbell is very helpful
Liam Campbell of SDS was very helpful and understanding. He advised that I the tenant can request the refund and in my case due to my specific health concerns raised it on my behalf.
2 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and understanding customer service you received from Liam and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Speedy service
Speedy service. Stayed on the entire call to get the issue resolved and walk me through each page of the website until we got everything done. Elle McCullough
was extremely helpful from start to finish.
1 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mr Ross,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received from Elle and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
My call was answered by Zubair Javid…
My call was answered by Zubair Javid who was extremely helpful and carried out my request to return a deposit to my tenant who has just ended his tenancy with me.
1 juillet 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Carole,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zubair, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Réponse de SafeDeposits Scotland
Hello Sami,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Really nice customer service
Really nice customer service, my request was solved quickly and i was informed of each step that was taking place.
30 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Amelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
My phone call was answered by Sharon…
My phone call was answered by Sharon who was extremely helpful. Sharon helped me with my request patiently and helpfully and made the process simple and quick - her customer service was exceptional.
30 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Hannah,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the exceptional customer service you received from Sharon and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
5 Star Service from Zubair
My advisor today Zubair Javid, had made what was previously a frustrating website, a quick and painless experience.
Not only was he informative, professional, and a pleasure to speak to, but managed to immediately find the root of my concern and solve it in rapid time, whilst also providing me with additional options for client aftercare should I have any problems in the future.
He is an excellent advisor, and I highly recommend his experience to anyone going forward, should you be so lucky to encounter him.
My kindest regards and appreciations.
29 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Robert,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Zubair, and have passed your positive feedback on to them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Great and helpful call that help me…
Great and helpful call that help me sort out all my problems very quickly. Friendly people.
29 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Michael,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Sharon - Safe Deposits Scotland
Sharon from safe deposits Scotland was really helpful in answering a range of queries I had. She took the time to listen and responded in a clear and detailed manner. She is an absolute credit to safe deposits Scotland !!
29 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Fantastic customer service
I had issues with getting my deposit and my landlord was no help for around a month. I contacted Safedeposits Scotland and my issue was resolved in a day. I am very grateful for all the help that I got.
25 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Fadi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fantastic customer service you received from us and have shared your positive feedback with our team.
Kind regards,
SafeDeposits Scotland
Thank you very much to Shereen
Thank you very much to Shereen. She effortlessly helped merge my accounts this morning to enable my deposit withdrawal. Offered to stay on the phone until I was sorted was a nice touch. As someone who works as a call handler I was very impressed with her professionalism.
26 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello and thank you for your 5 star review of SafeDeposits Scotland.
We greatly appreciate you taking the time to share your feedback and we're delighted to read your warm words about the service you received from Shereen, which will be shared with her.
Kind regards,
SafeDeposits Scotland
Great Customer Service from Zeeshan
Zeeshan was really helpful and easy to deal with. He took the time to explain everything clearly and helped resolve my issue. Great customer service—thank you!
24 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Miru,
Thank you for your 5 star review of SafeDeposits Scotland. We really appreciate your kind words about the great customer service you received from Zeeshan and will share this with him.
Kind regards,
SafeDeposits Scotland
Sharine from Safe Deposit Scotland…
Sharine from Safe Deposit Scotland (based in Glasgow), was extremely helpful in helping us to recover the correct amount from our security deposit. She was polite and patient in guiding us through the process over the phone from overseas. Thank you so much!
25 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Jim,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the service you received and will share this with the advisor.
Kind regards,
SafeDeposits Scotland
Incredibly Quick Customer Service
Had an issue getting a deposit back, called the help line and got through straight away, they were able to resolve the problem very promptly! Thank you to Zubair Javid for helping me out, your assistance and patience were so appreciated!
24 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Madeleine,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. Your fantastic feedback about the quick customer service you received from Zubair is greatly appreciated and will be shared with him.
Kind regards,
SafeDeposits Scotland
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