Seelbach's Avis 

When I had an issue with delivery, they quickly responded. They helped arrange the shipment to a different address in an impressively quick manner.

Seelbach's is my first (and often only) choice for amazingly unique Whiskeys and Bourbons at reasonable prices.

I have placed (and received) multiple bottle orders over the last six months. All the bottles arrived quickly and safely. Blake and team have responded to every email from me and take the time to understand my questions and answer them thoroughly.

I also joined the monthly membership and the bourbonr club, when a slot finally opened. I have received a bourbon or rye each month as part of the membership and have been impressed with the quality of the bottles.

The customer service has been outstanding, the selection is updated in seemingly real-time, and the prices are very reasonable.

Seelbachs is amazing. Amazing Bourbon Selection, Wonderful Customer Service and just a pleasant online experience. I am a bourbon pro member and I have found it to be worth the membership fee with no looking back. They provide good insight and solid picks of the bourbon they sell.

The service has been absolutely FABULOUS!! My purchases have been processed quickly and arrived without any issues!!

Blake and the team are doing a phenomenal job of curating some eclectic bourbon, rye, whiskey, tequila and other spirits collection. Prices are always reasonable and very commonly at the MSRP. Becoming a pro member has had its benefits. Getting to buy highly sought after spirits a day ahead can’t be beat. Shipping is fast and reliable. Packaging is perfect. Always. I find their weekly review very helpful. Their ratings and ways by which they do and how you get to know your own taste through their reviews is one of a kind and for me has been quite accurate.
Communication and promptness is super fast.
I usually add some cons or areas for improvement in my reviews. I am struggling to come up with one. But I will try- I have a wish for Seelbach’s to stay eclectic and contained. It has all the right ingredients to become very big and I hope it can stay great while it does that. I know it will.

Seelbach's is not your standard online liquor store.

Instead we n this website you can find a mix of micro and craft distilled spirits (primarily bourbon), that will make any spirit nerds, heart desires to check the next page. While others are out hunting an allocated bottle of this or that, you are getting it's future predecessor, it competition, and it's potential cousin or half brother.

Unlike Liquor sites, you find distillers here, who are passionate about their craft, their ingredients, and their time honored traditions in creating a memory, and moment in an individual or individuals live(s), that is accented or brought together by their final product.

That's the product the website is filled with quick responsive representatives and managers that want you to enjoy the product, so you can find that experience as they have. A website that isn't about marking up the product to take in the money, but instead wants to sell as close to MSRP as possible to bring you into their experience and collective...even into their bourbon bunch. This allows you to feel loved and appreciated the word of fine quality distilled spirits, crafted by people who love the, and sold by those that enjoy it with you.

Great customer service!

An item I’d been wanting came back in stock after I had already placed an order. I emailed asking to add the item and they quickly responded saying it’s been done. I appreciate how quick they were to catch the order before it shipped and fulfilled my request!

Seelbach's has consistently provided excellent customer service since I began ordering from them about a year ago. Any inquiries have been addressed timely and professionally. They offer the best online alcohol delivery service I've experienced.

Customer service is amazing!! Other company's need to take notes and follow their lead.

Great products, great service. Overall great website with many products to choose from. Never disappointed.

Seelbach’s is the distributor for my favorite distillery. I was concerned about the number of unfavorable reviews. So I reached out to Blake and expressed my concerns. He addressed my concerns by sharing their volume and breakage rate details, rather than trying to minimize my concerns. I took a chance and placed an order. The shipment arrived promptly and in perfect condition. I’m not sure what happened to the folks who’ve described very different experiences in their reviews. But I can tell you my experience was as positive as it could be and I have already placed a second order with them.

THANK YOU! We moved from Chicago to south FL a couple of years ago and I was so shocked by how bourbon allocations would change from one city to another. While I could get almost all allocated bottles in Chicago, there are not many craft or allocated portfolio in FL. For me this gap is now being filled by Seelbach’s. I bought a few bottles right around Christmas time and while processing took a few days, the bottles arrived on time. Packaging was immaculate, my bottles were first bubble wrapped and then put into air filled wraps (see pic). I asked a question yo support and they responded within 30 min and back and forth traffic was within minutes and resolved my concern. The best part of my experience is when I joined their BorbonPro membership. I have been getting early release alerts of their private barrels from dozens of companies, free shipping on orders etc. I received a generic welcome email from Blake ending with “feel free to reach out if you have any questions”. I said yeah right, then, just for kicks, I sent a personalized note to him and a couple of days later, he responded with a personalized note back. Bottom line for me is that this is a great company with a personalized service from generic support team to Blake himself. I would recommend it anyone who loves spirits and want to try new things and grow into spirits culture

I placed an order after seeing an Ad on Facebook for $155 bottle of custom labeled bourbon. I was charged immediately. After two weeks without any change in my order status, I reached out via email only to be told that this was a pre-order item and they should have it in about a week. There was no indication of pre-order when I ordered it. I don’t think I should have been charged yet so I asked them to cancel my order. They did so right away and within a few days I had credit back in my card.

This is an online only merchant. There are no methods of contact other than email. The email and ordering system is not automated to the point that it is hands free of employees. Ordering requires little, getting anyone to give an intentional response takes a lot of patience.
I am giving Blake a chance after communicating with him through email.

I shall follow up

Received bottle of rye from Seelbachs via UPS. Box was dripping whiskey on arrival. Opened soggy box to find inadequate packing and a half full bottle of whiskey. Bottle had rattled around in transit to partially damage cork, with subsequent leakage. Avoid this company at all costs!!

0 Stars is more accurate !
2 weeks after ordering, they finally shipped. I got an email from UPS at the starting location that package was Damaged and they were returning it to Sellbachs. I have NOT received any emails or calls about this. I've emailed many times to Support and Blake. ZERO response. Opened a claim with Visa for chargeback. There is no phone number to contact them and they don't respond. They do like to spam me daily with promos via email & text.
Will NEVER Buy from them again!

Great communications. Speedy delivery. Great experience with my first Seelbachs order. I placed my order on a Saturday evening. As the confirmation flashed by on my screen I noticed a typo I made in an address line. In a bit of a panic I sent a note to their support e-mail address. Sunday morning I had a reply from them in my inbox that they made the correction. My order arrived at my door Wednesday, four days after being placed. They communicated the delivery status at each step of the process. Very impressed with my first transaction with Seelbachs.

Dishonest labeling and product descriptions: they will buy an age statement bourbon, finish and blend it, then claim the age of the bourbon on their label. Also, their signed products with serial and batch numbers are misleading. Seelbach's is not a distillery. You can do what they do at home with finishing spirals... In *one day.*

Steep prices for craft and blended products.

I ordered a single bottle from them. It took two weeks to arrive.

Other online liquor outlets (ReserveBar, Flaviar, Liquor Barn, Nestor Liquor, Country Wine and Spirits) are 1-2 days, 3-4 days at worst to my door.

Their packaging is awful and dangerous. I've spoken to people who have lost bottles because of this poor packaging. When my bottle finally arrived, the box was beaten and I recorded opening it due to this terrible packaging. The only thing protecting my bottle was an egg carton. No bubble wrap. No dividers. Terrible.

0.5/10 Will not buy from them again. Could not NOT recommend Seelbach's more.

I have ordered from this company 3 times and every time I have had reach out to their customer service department to inquire about late shipments. In each instance I was charged for my orders up front and they had still not been processed 3-4 weeks later. While they have always responded, apologized, and shipped the next day, I shouldn't need to contact them to follow through with their stated shipping policy. Like others, I question whether they are selling product they don't have in stock and purchasing it wholesale after the fact. If this practice isn't illegal, it is certainly unethical. No other vendor I deal with charges my credit card prior to product shipment. To top it off, their shipments are poorly packed and wrapped and I have received damaged shipments. Regrettably, I will not be purchasing from Seelbachs in the future.

Takes months to get product, customer service is rough.