SES Business Water Avis 

Advisor very helpful with dealing with an ongoing query

Munashra was exceptionally helpful and promptly resolved my query.

Usually I don’t really find them helpful, but today they really did help me and the guy in the on the phone was amazing Zubair Sulaiman he helped me allot

If I ran my company like SES I’d be out of business. Billing me for a water meter that took over 2 years to locate. Charging me for wastewater when we have a cesspit - 2 years to acknowledge that. Now Breyton Hendricks from the complaints team can’t even use a calculator to add up the wastewater charges and refund them correctly and suggests I escalate my complaint. What a joke company - even their debt collection agency wouldn’t take me to court & referred it back. Forget the complaints procedure and invite them to take you to court.

I was very happy with my phone call with jaden. He took the time to really understand my issue, investigated my case, gave me answers which I understood and took action for me to begin resolving my problem.

Always been very happy with the service provided by SES Water.

Jaden was very helpful. He explained clearly why I hadn't already heard back in respect of an account closure. He reviewed the information and, as promised, called back to confirm that everything was done. He also sent an email to confirm, as statements would not be generated until the end of the month.

Yes it's great help very patient man
I think he understood my problem and will sort it out. No doubt about
company, its great.
Thanks

Thank you very much

I called into to get a very longwinded issue sorted out, and I requested a callback. Erenay called back and was really patient and got the query resolved no Problem. I had to send over 6 LOAs as they hadn't come through and instead of asking these to be sent over and then asking me to call back they got me to send them as we were on the phone. This was a time consuming process but Erenay was pozitive and cheerful throughout and clearly wanted to get a resolution this phone call. The are a credit to your company

He helped me set up an online account

Efficient service

Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took initiative and extra efforts to solve our issue then saying the account was closed so couldn't help!!which usually all other suppliers say.

Jaden worked with me to explain who his company is and the issue regarding payment, and apologised that the company had not processed a billing address change they had received from me in September 2025. He did well as initially I thought his call was likely to be a scam.

Jaden was really helpful and gave me clear response to my query

Exemplary. First class attitude and customer service. I would be proud to employ him.

Absolutely astonishing how inept this company is. The portal is always down, and the bills are always wrong. I would recommend another company for business water in a heartbeat.

UPDATE: Im pleased to report that my recent issue with SES was resolved successfully, this is down to the customer service rep, Breyton who was understanding and helped to de-escalate the matter. Im not entirely convinced they will change their way but my advice to SES is to make their system more user-friendly and bills more transparent. And before you send an account to collections, make contact the customer in some form or another.

Quick to respond and provided clear instructions
Thandolwethu Lonzi

Awful customer service and complaint department.
Overcharged and it's been over six months and no refund has been issue.
Wish there could be more options for water suppliers.