Staff member that served us was friendly, however when checking in for bowling there were 3 staff behind the counter, two of them not paying any attention just standing there whilst we were queuing. B... Voir plus
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Établissement
Changer d'établissementStar City, Watson Road, Birmingham, B7 5SB Birmingham, GB
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Lisez les avis des autres
Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... Voir plus
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First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... Voir plus
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Really easy to navigate the webpage - clean and friendly - bowling alley pc easy to use and fun to out your own photos on, easy to put the bumpers on. Couldn’t get the Wi-Fi to work to order drinks an... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Coordonnées de contact
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, Royaume-Uni
- 0333 034 6100
3,8
Bien
146 avis
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Arrived and checked in fine for our…
Arrived and checked in fine for our booked bowling session. However when we arrived at our lane it had not been tidied up from the previous session. Food and glasses were still present. I went back to the desk to ask if it could be cleaned and was told someone would be sent over. No one came at all. I moved the items to the lane next to ours. No one came to clean the space for the entirety of our booking. My family and I had a lovely time and appreciate it was a busy Friday evening however it was a blemish on our experience.
10 avril 2026
Réponse de Tenpin - Birmingham Star City
Hello Mrs E,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We're sorry your lane wasn't properly cleaned before your session. It's not the standard we aim for, and we'll address this with our team to ensure better preparation in the future. We're glad you still had a lovely time overall. We hope that your next visit is the 5 star one we wish to give all our customers. All the best ~ Laura
Was a great evening out with family
Was a great evening out with family. Not very busy, just the way I like it. The staff are friendly and helpful. Drinks bought to lane by using QR code which is handy.
15 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi there,
Thank you for your lovely 5* review at Tenpin Star City! It's great to hear you've had such a lovely time whilst on your recent visit to us. We love to here all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Réponse de Tenpin - Birmingham Star City
Hi there, thank you for the excellent 5* rating for Tenpin Star City! We're glad to hear that you enjoyed our activities and we hope to see you again soon! Best wishes - Adelaide
Booked online for a quick game with the…
Booked online for a quick game with the kids. Lane clean and ready. Plenty of balls even tho it was really busy. Had a lovely fun game of bowling with silly pictures. Great 😃
8 avril 2026
Réponse de Tenpin - Birmingham Star City
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin at Star City. We are so pleased to hear that you made many memories with us and everyone enjoyed it! We do hope to see you again very soon. Many Thanks - Kimberley
I took my niece around 16:30 and it was very busy.
It was very busy as it was during the school Easter holidays we have went in the afternoon. I took my niece and we liked it and we both said it was fun we would go again.
8 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi there, thank you for rating Tenpin Birmingham Star City 5*! We are so glad you had fun and can't wait to welcome you back soon! Best wishes, Jade
Had a mishap with the booking and…
Had a mishap with the booking and booked for the wrong week, staff were great and managed to cancel my booking and move it to the day I thought I was booking for.
8 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Hannah, thank you for the 5* rating of Tenpin Star City. We are pleased to hear that despite an error with the booking, that this was able to be resolved. Thank you for your kind feedback.
Take care,
Kirsty
The young staff on front cashier where…
The young staff on front cashier where rude, had no form of customer service, when pulled up on how they should be dealing with customers they continued to be rude, as a parent myself I was disgusted by the way the carry them self and going forward ten pin need to hire staff or people who actually enjoy doing there job,
and know how to speck with there customer.
2 avril 2026
Réponse de Tenpin - Birmingham Star City
Hello, thank you very much for taking the time to leave a review of Tenpin Birmingham Star City! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Birmingham Star City' Best wishes, Jade
Would go back again
It was good efficient service at the counter. The pizza was nice and my children enjoyed the night.
8 avril 2026
Réponse de Tenpin - Birmingham Star City
Hello Sue, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Star City. We do hope to see you all again very soon. Best Wishes - Kimberley
We had a powercut and staff didnt do…
We had a powercut and staff didnt do anything
please staff could smile from time to time..
somw of the younger staff are not so friendly
8 avril 2026
Réponse de Tenpin - Birmingham Star City
Hello there, Thank you for taking your time to leave us some feedback. We are sorry to hear that we had a powercut during your recent visit to us. Please do reach out to our team via customer.feedback@tenpin.co.uk. So we can discuss this further. Our apologies - Kimberley
Staff were really rude and had zero…
Staff were really rude and had zero customer service skills, bordering on mean. Girls on the counter had a really bad attitude when we checked in for our booking, we had to have a guy come and refill the tickets on one of the machines and it was like a huge inconvenience to him and he was huffing and puffing, so much so that we didn’t say anything when another one ran out or when our money was stuck in another machine. Whilst bowling a drink was spilled over so we went and got towels to clean it up, one of the cleaners came over and was muttering things under her breath. It’s supposed to be a fun family friendly place and that wasn’t the case at all, won’t be visiting again
6 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Kelly, thank you for your review. We're sorry to hear about the issues you encountered during your visit and that you didn't receive great service. We'll ensure your feedback is addressed with the correct teams to improve our services in the future. Please feel free to email the details of your visit to us at customer.feedback@email.co.uk with "Review Star City" in the subject line where we can discuss this further with you. We hope to have an opportunity to welcome you back again in the future, for a much better experience! Best wishes - Rosie
Awful experience with unhelpful staff
We thought we would play pool as we arrived early. Paid for the table and the balls did not come out. I spoke to the 3 different people at reception over the course of 20 minutes and no-one came to resolve the issue.
We gave up and went to start our bowling for the hour, within 5 minutes there was an issue and we were waiting for 15 minutes for someone to fix it. We have paid for the offer of an hour plus food and wasted 15 minutes. We eventually spoke to the manager who said she would add 15 minutes onto the end but come 5pm when the hour was up, she had disappeared and no-one else could do anything so we left.
8 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Mitch, thank you for leaving Tenpin Star City a rating and review! We appreciate you sharing your review and we're sorry to hear of the technical issues you encountered with the pool and bowling activities. We'll share your feedback with our team for improvements to be made in the future. If you wish to discuss this further, please email the details of your visit to customer.feedback@tenpin.co.uk with 'Review - Star City' as the subject. We hope to welcome you back again soon for a much better experience! Best wishes - Rosie
Great experience and lots funny and…
Great experience and lots funny and staff were helpful.
1 avril 2026
Réponse de Tenpin - Birmingham Star City
Hello Garry,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We are delighted to hear that you had a great experience and that the staff were helpful. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Great service and very convenient party…
Great service and very convenient party with Star City Tenpin. The place is clean and presentable, the staff are very helpful and accommodating but we were a bit disappointed with the birthday bag for the celebrant. The pin I thought will be a plain blank one for the guests to write on but it was already written on by Tenpin with a Happy Birthday, and the chocolate bar with the game voucher was not included in the bag so we contacted the customer service. Calling the customer service was a waste of time and they were not as impressive. Was able to resolve the issue when we visited the site 2 weeks later.
25 mars 2026
Réponse de Tenpin - Birmingham Star City
Hi there, thank you for the fab 5* review for Tenpin Star City! We're delighted to hear that you enjoyed the venue and the service from our team, however we are sorry to hear that you were disappointed with the goodie bag and that the chocolate bar had not been included. We are glad that this was able to be resolved, and we will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Star City'. We hope to see you again soon! Best wishes - Adelaide
We orders food for 7:15 for it to come…
We orders food for 7:15 for it to come out 40 min late and very cold I did complain and they replace some of the food again but again it was cold
There we staff at the bar doing nothing and the kitchen was struggling I hardly played my second games as I was running around chasing food or complaining
1 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Samantha, thank you for taking the time to leave a review of Tenpin Birmingham Star City. We're sorry to hear that the food was late and cold, and that you had to spend time resolving this instead of enjoying your game. We will ensure your feedback is passed on to the correct team for future improvements. Please email customer.feedback@tenpin.co.uk with details, using 'Review' as the subject, if you wish to discuss further.
Take care,
Kirsty
Got checked in quickly the area clean…
Got checked in quickly the area clean and kids loved it
1 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Denise
We're happy to hear that your check-in was quick, the area was clean, and the kids had a great time. Thank you for your positive feedback! Best wishes - Clare
Réponse de Tenpin - Birmingham Star City
Hi Malcolm, thank you for taking the time to leave a 5* rating and review of Tenpin Birmingham Star City. We're so pleased to hear you enjoyed your visit and that our staff were helpful.
Take care,
Kirsty
Had to wait 30 mins before I can enjoy…
Had to wait 30 mins before I can enjoy bowling with my family considering it was pre booked
1 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Waseem, thank you for taking the time to write a review for Tenpin Star City! We're sorry to hear that the wait time had been longer than expected to start your games. During our peak times, we can encounter unexpected delays however we apologise that this had impacted your visit. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Star City' and we can pass this on to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
We had to wait 15 mins over our…
We had to wait 15 mins over our time.Then the lane stopped working.So was moved to another lane .And it stopped working again so had to wait for someone to come and fix issue.
Not a good night
1 avril 2026
Réponse de Tenpin - Birmingham Star City
Hi Shenaz, thanks for leaving a rating and review for Tenpin Star City! We appreciate you taking the time to share your experience. We're sorry the lane malfunctions and wait times negatively impacted your visit and we apologise for the inconvenience that was caused. We'll ensure your feedback is passed onto the correct teams to improve our guest experience. We hope to see you again in the future! Best wishes - Rosie
Réponse de Tenpin - Birmingham Star City
Hi there, thank you for leaving Tenpin Birmingham Star City an excellent 5* rating. We are pleased to hear you enjoyed your time with us recently and we look forward to welcoming you back again soon! Best wishes - Kaylee
Réponse de Tenpin - Birmingham Star City
Hi Martha
We're glad your family had a great time in the escape room! Thank you for visiting and sharing your experience with us. Best wishes - Clare
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