Vanarama Avis 

Great staff the ladies were very helpful.
Shame you can not get car matience with the car i ordered

Cancelled my order then ignored my questions would never source a car from these again Brendan total timewaster.

Excellent service. Very helpful lady who explained the steps necessary to complete the transaction in a way that I could understand. Would highly recomend.

Quick, easy & helpfull

Very good company been leasing from them for 28years guaranteed the lowest prices
Great service and communication
Highly recommend

Shocking service. Ordered a lease car in April 2026, estimated 3month wait. Zero communication until I chased end of July. ‘Will send paperwork by the end if the day’ -nothing. 2 weeks later I chased again ‘oh we need to repeat credit score as it’s been so long now’ (Were you planning to tell me or waiting for me to read your mind?) -I sent it immediately. 1 week later “will send paperwork by the end of today, promise” - still nothing. 1 week later “we need to check credit score again” No - I did it (again) 2 weeks ago! I’m chasing every week and nothing is happening. Can’t work out if this is incompetence or deliberate stalling tactics. I can see others have had this poor experience too. Dreadful.

Hassle free

Excellent service by staff

1 Star – An absolute shambles from start to finish

Extremely disappointing experience with Auto Trader Vanarama. I’ve wasted over 3 weeks on this process, spent around 2 hours on phone calls constantly chasing them, and after all of that I still have no car.

At one point they somehow had two separate applications running for me for two different colour cars, because the wrong colour had initially been put through. I was then being asked for the same ID and documents twice until I had to ring them and point out myself that there were two applications.

My application was then rejected by the finance company. I fully understand that the final lending decision is not Vanarama’s to make. My issue is the complete lack of effort in actually helping to explain the situation to the finance company/underwriters when there was further information and documentation available that could provide context. Instead, it felt like documents were simply being requested and passed around without anyone properly taking ownership of the case.

Communication has been awful. I’ve been promised same-day callbacks on several occasions that simply never happened. You then wait, hear nothing, and end up having to ring them yourself 2–3 days later just to find out what is going on.

Whenever something goes wrong, the answer seems to be that it is VWFS, with Vanarama taking very little responsibility for actually managing the process from the customer’s side. I shouldn’t have to spend hours chasing a company and repeatedly explaining the same situation just to get basic progress or communication.

The whole experience gave me the impression that nobody really wanted to take ownership of the application or go that extra step to actually get things sorted.

I chose Vanarama largely because of the Auto Trader name and assumed that dealing with such a large, well-known company would mean a professional and straightforward experience. Unfortunately, it has been the complete opposite.

I’ve previously had four lease cars through much smaller, relatively unknown leasing companies and never had problems like this.

After more than three weeks, I’ve finally had enough and decided to walk away. I would rather give my money to another company that values my time and actually wants my business.

Over 3 weeks wasted, hours spent chasing, duplicate applications, duplicate document requests, promised callbacks that never happened, nobody taking ownership and ultimately no car. An absolute shambles from start to finish.

Good constant communication

Am exchanging car after a 4 year lease for a new one. Price is what you see, no hidden charges. Excellent customer service. Helpful and friendly and guide you through the whole process.

Excellent customer service. Everything was handled in a very professional manner.

Ordered two vans and, on the day of delivery, the first arrived with the wrong specification.

I called immediately to report the issue and was then told that the second van still had to be delivered and that I would need to physically reject it on arrival, despite them already knowing it was also incorrect. This resulted in the delivery drivers making a 4+ hour journey unnecessarily, simply for me to refuse the vehicle when it arrived.

I then spent around 30 minutes on hold just trying to report and resolve the problem.

There has been very little customer service or consideration for the costs this error has caused my business. I have incurred insurance costs for the vehicles, as well as a considerable amount of wasted administration time dealing with two vans that were supplied incorrectly.

Mistakes happen, but it is how a company deals with them that matters. Unfortunately, there seems to have been no urgency, ownership or consideration of the time and expense their mistake has caused us.

A very frustrating experience, particularly when ordering two commercial vehicles for a business.

Jamie who was the guy that I spoke with from the off, was unbelievably helpful and had the patience of jobe when I was uming and arring about the colour!! Brilliant service and a great experience all round and the price was great too.

Excellent service from start to finish, adviser answered all my queries and was more than happy to help me get the best deal, would highly recommend

Great communications throughout and easy to deal with.

Great experience and helpful staff. Thanks for everything!

Very good customer service