Vanarama Avis 

Great company would definitely recommend

Very quick response to my credit checks. Called by a representative next day to go over what happens next .

Everything very smooth process

My experience with Vanarama has been nothing short of appalling.

I was initially told the vehicle was in stock and would be delivered by the start to mid-June. On 2nd June, I even received the vehicle registration number, so naturally I thought everything was progressing as promised. How wrong I was.

The promised delivery window came and went without a single update. When I called towards the end of June after hearing nothing, I was told the vehicle was on site, simply waiting for its PDI inspection before delivery could be arranged. Great, I thought—we're nearly there.

Another week passed. No update. No delivery.

I called again and was then told the delay was due to the lease paperwork. I was assured the documents would be sent to me within 24–48 hours so delivery could be organised. Six days later... still no paperwork.

So I called yet again.

This time I was initially told exactly the same thing—that the vehicle was on site and the paperwork was the only issue. After being put on hold while the advisor spoke to my account manager, the story suddenly changed completely. I was then told there was actually a manufacturer's delay and the vehicle wouldn't even be delivered to Vanarama until the end of July at the earliest.

So which is it?

How can a vehicle supposedly be sitting on site waiting for a PDI, have a registration number assigned at the beginning of June, and then suddenly not even be with Vanarama because of a manufacturer's delay?

I genuinely feel like I've been treated as though I'm an idiot. Every time I've called, I've been given a different explanation, each one contradicting the last. It feels like the original claim that the vehicle was "in stock" was simply untrue, and I've been strung along with excuse after excuse rather than being told the truth from the beginning.

Delays can happen—I understand that. What I cannot accept is being repeatedly misled and given conflicting information for weeks on end.

If you value honest communication, transparency, and being treated with respect, I would strongly recommend looking elsewhere. Based on my experience, expect broken promises, contradictory stories, and endless frustration.

Explained everything clearly
All my questions was answered promptly
Very helpful I was recommended to you
I will be recommending Vanarama to my friends and family
Fantastic team!

Company did well and found me a good deal and we had a speedy turnaround.

Easy process, excellent deals on new cars for lease. Helpful staff

Staff were extremely helpful and the whole experience so far has been excellent, a company that’ll I’ll carry on using from now on going forward

Very helpful and very knowledgeable just great guys

So far so good, Kwami was really helpful and informative.

so far so good....... I haven't got a delivery date yet

Very helpful and found me the best deal

Good service from great staff and very quick getting the application done.

Decent service

Great service, promp and polite

The easiest of people to deal with from the start to the end

Excellent, straight forward service from Vanarama. All made very easy