Vanarama Avis 

Swift decision and good communication throughout the process

So easy, amazing service!!

Great, friendly staff, got me through the process of leasing with ease!

So far its not been great for me. Couldn't have been more helpful before ordering my car but there customer service is appalling, waiting days on answers and its the bare minimum, cant get through on the phone. Just sitting here hoping that my car will turn up, very doubtful.

this is my first and will 100 percent be my last. Im actually surprised to see so many good reviews.

Hopefully they can turn a page for me soon.

I have not even properly started my journey with VANAMARA yet, and I am already seeing a major red flag.

I completed the finance approval process and received a phone call this morning from someone named Emma, who told me that we could finalise everything in five minutes over the phone. I made it clear that I do not agree to or sign anything before I have had the opportunity to read the contract in full. I asked for a copy to be sent to my email so that I could review exactly what I would be committing to.

Instead, I was given the impression that the only thing I needed to know was the monthly payment amount, lenght of the lease and deposit payment. Nothing could be further from the truth.

The monthly payment is only one part of any agreement. The terms, conditions, obligations, cancellation rights, fees, and other contractual details are equally important. Expecting someone to commit to a financial agreement without first reviewing the contract is extremely concerning and does not inspire confidence in the process.

Always a great experience with Vanarama. Very helpful and friendly staff and the ordering process was very simple

I have leased my van for the past 6 yrs through vanarama. Always a pleasure to deal with staff and they are always helpful and pleasant to deal with. Im looking forward to receiving my new lease van and continued leasing through Vanarama.

Vanarama have always been of great service. I have just contacted them regarding a third lease contract and once again it’s been very smooth.
Highly recommend them.

Excellent service, and very helpful staff

I searched for a Ford Mustang Mach E over this bank holiday weekend and found this company online, the car was available to order online but I had questions. I called on Tuesday and asked the questions and was greeted with a lovely man called Ian . We discussed many things about the car and I then found out that the car wasn’t reserved till I had a credit check, I thought this was strange but I was reassured that this was normal. No money was asked upfront but he also said this could take days to go through. I agreed as Ian seemed very genuine. He said that once the hard credit search was done they would email and call to confirm the car was available. So this morning whilst I was in bed as I work nights I has a missed call at 11:37 ( and an email at 11:35 )confirming the credit check was done ( no issue there is I have / had a full 1000 point perfect score ) and the vehicle was waiting for me, I stupidly assumed as I spent 40 minutes with Ian the previous day that they would then order the car as I had filled out all the paperwork on the phone and I actually wanted the car. So I get up at 14.30 see my missed call and as I’m calling they call me back at 14:40 , I answered the call only to be told the car has now gone????
I asked about the hard search and she confirmed that if I find another car with a different lease company I will then have to have another hard credit search !!!!!
She did state if I find a car with the same lease company I would not have to have a new search done and that possibly will stay valid for 30 days.
So after advertising a car all weekend online and have called yesterday, then between 11:37 and 14:40 today, the car suddenly disappeared????
I feel this business model is completely open to failure doing it this way, I was happy to put a deposit down originally to secure the deal but they don’t do this ????
So now I have a hard credit search for absolutely no reason and not my fault
Please can somebody from Vanarama respond to this as I’m absolutely bloody furious 😡
Update 02/06 I have had a reply from Vanarama asking for details
This has now been a week since I originally contacted them on the phone
Details sent and time will see 👍🏻
Trevor Skinner

Amazed at how easy it all went from start to finish. Finance check was quick. No long waits on the phone.

The company found a vehicle which matched my wishlist within the price range I was looking for. They also contacted me at the days and times arranged. I have not received the van yet but all is good so far. Many thanks.

Very friendly. Helpful. And easy to talk to and understand.

Very quick responses with clear guidance in E Mails and phone calls.
Great customer service

This is my seventh vehicle with Vanarama and always excellent service.
Thoroughly recommended