Wilsons Carpets Avis 

The staff in the show roon where amazing,informative and helpful. Unfortunately the fitters were not. We purchased laminate flooring. The boards were cut over a tool box with a jigsaw. After they had finished some of the flooring was not cut correctly the spacing was too big so we asked if they could replace them which they did. The lead fitter talked us in to having the edge of the laminate flooring to be siliconed so it matched the flooring in the other rooms unfortunately this was done and it is really messy, still some of tge flooring around the sink is not cut correctly. They tidied up after them selves but they have scratched the paint on the skirting boards, dirty hand prints on the newly painted walls. We are now going to repair the decorating they have damaged and replace the silicone around the edges .we would buy from Wilsons again but employ our own fitters

The installation was incomplete due to not enough materials. Once our independent installer did the skirting boards realised there was not enough beading meterial

I’m extremely disappointed with both the quality of the floor fitting and the way Wilson’s have handled our complaint.

From the start, the fitters did not appear to know what they were doing. What should have been a straightforward installation ended up taking two extra days beyond what we were originally told, with little confidence shown throughout the job. Even while they were working, it was obvious they were struggling and improvising rather than fitting the floor properly.

The finished result is completely unacceptable. There are poorly cut edges around door frames, visible gaps, exposed metal fittings, damaged threshold strips, rough unfinished cuts, loose trim/beading, and obvious damage to surrounding areas. Some of the cuts are so poor they’ve left large visible gaps and exposed fixings. This is supposedly professional flooring installation, but the workmanship says otherwise.

The photos speak for themselves — this is the standard of work Wilson’s are happy to leave customers with.

To make matters worse, after raising a complaint we were promised a callback today, which never came. When my wife chased them, she was simply fobbed off and told they “hadn’t received the complaint,” despite the issue already being reported.

The most disappointing part is not just the poor workmanship, but the complete lack of accountability afterwards. Once payment is taken, customer service seems to disappear.

We paid for professional fitting and received a rushed, careless job that now needs correcting. I would strongly advise anyone considering Wilson’s to think very carefully before using them.

Included the evidence on google review for Leeds store. They have left significant damage to a brand new kitchen.

I recently purchased a carpet remnant from this store and was very pleased with the service I received. The staff were friendly, helpful and took the time to discuss my requirements without any pressure. The carpet was excellent value and the whole experience was straightforward and professional. I was particularly impressed by the helpfulness and flexibility shown by the team in helping me get my purchase home. I would happily recommend them to others.

We had the most atrocious time with this company, on the day the carpet got fitted, they delivered the wrong one and admitted that 3 carpets, including our own were missing. They then took 6 hours to return to our home to fit the carpet and decided to fit the incorrect door plate under the carpet so this was not visible and looked awful. We contacted Wilson’s back straight away with evidence of this, and after being passed around several team members we spoke to the manager who said they have not caused us any convenience due to them fitting the carpet on the same day this got lost to which I strongly disagreed as we had to book annual leave to which we wasted the whole day! They then arranged for the same carpet fitter to correct their awful job at fitting the door plate to attend our home again to re fit this correctly. The fitter bashed on our front door and bay window to alert us he had arrived, then had an awful attitude and an argument with my partner and said he thinks our complaint was uncalled for and he is the best carpet fitter this company has. They then proceeded to say they did not correct this the first time due to carpet glue on the connecting carpet and we should have had carpet glue remover on hand, even though that’s what we are paying them for. We removed none of the glue when they came back and miraculously they managed to then fit the door plate correctly. We made a formal complaint about the entire incident over 28 days ago and the manager at the Rotherham branch stated she could not give us a time frame for when they will respond to our complaint, which is absolute bs, and we have still not received a response. Do not use these cowboys

Great experience and service. Very friendly and professional. Would recommend

Easy to find the flooring we wanted staff knowledgeable and very friendly good pricing
Very good fitters quick and polite and helpful 👍

The staff are lovely and the price was good

Great customer service. Member of staff answered all our questions and arranged delivery and installation with no fuss, quickly and easily.

Great selection of flooring products and excellent service from store to fitting in just a few days relaxing looking at product no sales person breathing down your neck advise was there when needed and excellent fitting team would recommend this family business for your next floor covering requirements

Staff in store were friendly and very knowledgeable. There were a lot of good quality products to choose from at a reasonable price and they were happy to advise.
Appoint ment to measure our room was made quickly and the Person who came out was again friendly, polite and professional and answered all our questions.
The fitting was arranged, again with only a short wait. They arrived on time, polite professional and completed the job quickly and tidied up.
Very happy with our service from start to finish.

Excellent service, staff was very helpful and advice was given on products available and benefits of each flooring regarding LVT and Laminate prices the prices, send time of using Wilson's and would definitely use again.

Went in for a stairs carpet after visiting a few other places. Staff here were friendly, knowledgeable and helpful, we had soon picked a lovely carpet and arranged for a measure and quote for a few days later, the quote was competitive and we accepted immediately and soon had a lovely new stairs carpet fitted.

We always use Wilson’s for our carpets. We recently purchased a carpet. The staff are always very polite and helpful. Very competitive prices for all budgets. The fitters are also very friendly and efficient. We’ll be back always recommend Wilson’s

The work was done well and efficiently

Fantastic from start to finish did my order over the phone great service very helpful staff nothing was to much trouble and my carpet looks great

Superb friendly service. Great value and the fitting team were amazing

Shaun and the team in the Lincoln store were really professional and guided me to good flooring choices for my rental property, my tenants are really happy with the service too. I would definitely recommend anyone to use Wilsons they have a great range of products to choose from and the staff are friendly and knowledgeable.

The two gentlemen who fitted our hall/landing/stair carpet and bathroom flooring were very nice — they did a wonderful job, worked hard and efficiently, and genuinely seemed to enjoy their work. They even made friends with our cat who's very shy. Pricing was competitive and communications were good. The bathroom flooring looks like it was laser-cut and we love the new carpet smell. We're both really happy with the result and would definitely recommend to friends.

Visited the store 3 times now. Always given brilliant service and will definitely return again. Would also recommend to friends and family. Very happy with the service