In response to a text they sent me I phoned the number they left. Getting to the right place took a little while & 2 attempts as was cut off- hence 4* & not 5*, but once I got talking to a real person... Voir plus
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Lisez les avis des autres
Can not thank Gaz enough that came to our house on Saturday evening for a blocked pipe, he’d called 50mins before to let us know he was on his way, and was so helpful and friendly explained everything... Voir plus
I knew I was going to miss a direct debit payment, after just a few minutes of waiting the man who answered was extremely helpful, non judgemental and very friendly. It's like talking to someone you... Voir plus
The customer service advisor was so helpful, kind and very polite. With my situation at present she made me feel supported and she was such a breath of fresh air to chat to.
À propos de l'entreprise
Écrit par l'entreprise
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Écrit par l'entreprise
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Coordonnées de contact
Royaume-Uni
- www.yorkshirewater.com
Join our mailing list
4,5
Excellent
7 k avis
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Yorkshire water are approachable.
I was impressed by the way the Yorkshire water rep could find certain smart meter data and could pin down a particular day when my usage had been higher. The information their rep goun, tallied with what had happened that day. This reassured me that the meter was reporting accurate information. I was able to argue that my monthly rate should not increase as much as suggested and a compromise about my monthly payment was reached. It is still a significant increase so I am hoping that Yorkshire Water is using the additional funds from this increase wisely.
27 août 2026
Avis spontané
Helpful and polite.
The staff member I spoke to recently on the telephone was polite and patient while I explained what I needed. She was knowledgeable about products and services and importantly she was clearly spoken.
26 août 2026
Avis spontané
Quick and easy to query and adjust bill
Quick and easy to query and adjust bill
27 août 2026
Avis spontané
Very polite and helpful staff at the…
Very polite and helpful staff at the other end of the phone . Advice and support is great . The service couldn’t ask for anything better .
27 août 2026
Avis spontané
Lovely girl on customer service team…
Lovely girl on customer service team very friendly and helpful
26 août 2026
Avis spontané
Fantastic staff member Phoebe
Absolutely fantastic staff member in Phoebe helped me understand my bill aswell as helping me to resolve it much appreciated 5 stars made my day so much easier
26 août 2026
Avis spontané
Major unexpected increase on my bill…
Major unexpected increase on my bill which threw me into a bit of a panic. Spoke to an actual human who listened to me and put me through to the correct department. They promised to investigate and call me back, which he did within minutes. Turned out the bump in price was due to a leak which had been resolved and by confirming dates with the readings etc. Problem was resolved quickly and politely.
Very happy customer 🤩
25 août 2026
Avis spontané
We had a Blocked Dran issue which was…
We had a Blocked Dran issue which was dealt with very Profesionally and Helpfully.
Craig, George & Staff went all the way to be Hepful. Thank You All.
27 juillet 2026
Avis spontané
Very nice and professional lady on…
Very nice and professional lady on the phone, helped me very much
25 août 2026
Avis spontané
They have some bright people who care…
They have some bright people who care about thier customers and treated me very well
Very informative and polite
24 août 2026
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The person I spoke with was very…
The person I spoke with was very helpful and sorted things out for me
24 août 2026
Avis spontané
No rush to repair water leaks
Still increasing water prices to cover massive foreign debts and shareholders profits, but can't fix a water leak that I reported in the middle of a carriageway over a week ago.
Absolutely useless company, CEO should be arrested for fraud!
24 août 2026
Avis spontané
I suffer from anxiety so find making…
I suffer from anxiety so find making calls difficult. The representative I spoke to was very helpful and understanding
22 août 2026
Avis spontané
Excellent customer service
Spoke to two customer service people today regarding a billing issue. Both were really personable and friendly. Even the music playing between the two conversations was tollerable.
21 août 2026
Avis spontané
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