Yorkshire Water Avis 6 046

Asked yorkshire water to call me back ( via website) called me next day.
lovely customer services lady was helpful and to the point.
she understood what I needed easily ( rare these days) and completed what I asked easily abd without fuss.
excellent customer service ( again rare these days)

Excellent customer service

After several phonecalls and dispute not being resolved over five months, I finally after eleven phone calls and conversations, spoke to a lady who resolved, sorted and fully ended the issue in a calm, respectful manner. I felt I was listened to and taken seriously whilst fully resolving the complaint. Sometimes it's just a case of finding the right person who does their job fantastically! This particular lady needs a pay rise! Thank you!!

Visitors to Swinsty Reservoir should be aware that Yorkshire Water (YW) use Minster Baywatch (MB) to manage their leisure parking. MB currently holds a Trustpilot score of 1.1 (“Bad”), and my own experience aligns with the concerns reflected there.

Despite holding an annual parking permit purchased from YW, I received a parking charge during a recent visit. MB stated that the permit was displayed in our other vehicle, even though we moved it to the correct car around 45 minutes before travelling. I provided this information and supporting evidence during the in-house appeal.

In my view, the response I received from MB did not engage with the specific evidence I submitted and appeared to follow a standard template. Also, as we have an annual permit, YW did NOT lose any parking revenue, yet we are now placed in the position of either pursuing an independent appeal or paying a reduced penalty simply to bring the matter to an end.

I have noticed a significant number of vehicles parking on verges and in gateways around Swinsty. Previously, I assumed this was to avoid parking fees, but I can now understand why some visitors may prefer not to rely on a managed car park.

I strongly recommend that anyone visiting keeps clear records of parking payments and, if using an annual permit, takes timed and dated screenshots/ photos when transferring it between vehicles. This may help avoid difficulties if MB issues a penalty later.

Yorkshire Water’s car parking charges trial is due for review in “early 2026”. I sincerely hope the decision fully considers the overall visitor experience, cars parked on verges and the potential impact of the current enforcement arrangements.

I was helped immensely by a gentleman called Harris, who was absolutely amazing. He was very patient and explained everything clearly. Absolutely happy with service l received. Keep up the good work.

Professional customer service

Very rude staff on calls today from the conplaints department very rude lady mangers not bothered no call back wen I was upset so am leaving a bad review.

The caller was very friendly and accommodating.

Customer service brilliant polite young man sorted everything out for me would like to say thank you to him his communication was so positive.

As usual, customer service is fantastic I can’t thank Yorkshire Water enough for all the Help they’ve gave me over the years. A credit to you.

I actually spoke to a human being. How lovely it was. She was very polite and patient and explained everything thoroughly. Well done Yorkshire Water.

I called as my quarterly bill seemed to have doubled. They pin pointed when an increase in usage had happened which tied in with a recent toilet leak I had had (along with indicating the leak had been going on for weeks not days). The team adjusted my bill for me, were courteous and polite and provided a great level of customer service

Yorkshire Water is a very good system that provides clean water to people and never causes any problems.

I am 80 years old and needed to phone Yorkshire water with a few questions. I was only waiting a few minutes before being connected to a young man who was very polite and extremely helpful. He answered all my questions and was a joy to speak with. Excellent service, thank you very much.

Empresive and on point keep it up

No star rating low enough. Their tactics are to put you on hold for almost 2 hours, talk over you, not interested. Don't adhere to their OWN complaints procedure. Ignore you in emails. I shall be pursuing through CCW - not that they are "all that" but this lot need exposing for their absolute lack of care to customers. Absolute disgrace.

Customer service is very poor and nobody answering calls. Bills rising rapidly but money definitely not being spent on customer service.
Informed me of a 3 minute wait but 19 minutes late still no pick up from YW.
Terrible. I only left 1 star because I couldn't leave zero.

When I spoke to yorkshire water today I was put through to a lovely lady who was very pleasant to speak to.

I explained my problem and this was sorted out without any issues.

It was nice to speak to a real person with a great personality.

In 1 year, despite our being VERY careful about our water usage, our bill has increased by 70.4%..how this can possibly be justified is beyond us; meanwhile the people at the top are taking home even more ridiculous salaries..