Yorkshire Water Avis 

I wasn't waiting longer than 10 minutes for my call to be answered. I explained my issue and the gentleman that answered went through everything with me methodically. I have had a refund processed and a new account set up. (I've recently moved). I enquired about having a water meter fitted and it actually wouldn't be of benefit to me. A really polite, friendly, helpful, efficient and genuine gentleman.

Customer service comparatively quick to respond and very helpful within the limitations of their system.
Standing charges seem high and sewage/road drainage very high.
CEO and executive salaries and bonuses are ridiculously inflated for the service received - well publicised and remain an issue.
As a monopoly in the geographical area they have no need to offer best value.

Answered my query quickly and politely.

I was listened to, provided with helpful information and dealt with sympathetically in all the circumstances.

As usual great service. Answered the phone quickly and provided a full answer to my questions. Still waiting for the issue to be resolved once a Yorkshire. Water visit has taken place.

Very helpful and understanding and got the ball rolling for future payments. Thank you.

Really friendly staff and help sort any problems or queries straight away. Great company. Never had any problems with them.

The person I spoke to was very knowledgeable, polite and helpful and saved me some money.

The lady I spoke to was excellent,updating billing details after a bereavement and the fitting of a water meter answering every question I needed to ask

Guided with empathy through creating new account. I needed to change from existing email to a fresh one.
Stayed on phone to ensure as the new a/c login worked and transferred. To me is sounded a daunting process, however, I was guided with expert knowledge and empathy too.

I had a problem with the bill, and it was sorted out promptly

Disgrace of a company - they are doing water main renewal works in our area and have caused numerous outages, which they have denied are anything to do with the capital works.
This is a complete lie - I have absolute proof of the fact that it's to do with this work but they will not listen.
Not only do we pay one of the highest water rates in the country to keep their execs and shareholders happy but we get an absolutely sub-par service for it.

C U Next Tuesday Yorkshire water , useless beyond belief , dont care , never cared and will ever care … raw sewage in Filey beaches … no swimming , Bridlington beaches ditto raw sewage …. Now i cant wait until Tuesday when i will report you to the police , my MP and you governing bodies …. Can’t wait

I have been having issues with yorkshire water for the last 3 months regarding our water meter. The lady I spoke to was very helpful and understanding, she has helped me very much and I can now stop stressing. Such a lovely lady and if I could I would send her a bunch of flowers to say a massive thankyou.

I had an enjoyable experience in my contact with Yorkshire Water (YW) due to polite customer service making me feel relaxed.

My enquiry was about renewing water support which I was told was not necessary. This is a good, practical way of doing things for those on fixed incomes.

Thankyou YW.

I was struggling to keep up a payment arrangement. I explained my budgeting issues to the agent who understood my position straight away and updated my account to implement by payment proposal. There was no fuss at all and it was all done very efficiently indeed.

Excellent service by a very competent and knowledgeable young lady.

I have always found Yorshire water a fair and easy Company to deal with and they have Great customer service staff too, on the rare occasion i have had a query nothing has been too much trouble.