I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Voir plus
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Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Voir plus
L'entreprise a répondu
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Coordonnées de contact
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irlande
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Customer service review
Excellent, efficient service. Sai the operator transferred my call to the relevant team member -Karl- who completed my transaction in a friendly, professional and efficient manner.
18 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Stephen,
We are so pleased to hear that our team provided you with such a positive and helpful experience. We appreciate you sharing your feedback and kind words!
Kind regards,
Sasha,
Yuno Energy Team
Online with Shaz
Online with Shaz. Sorted out my small issue in seconds. Very happy
18 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Sean,
We're delighted to hear our team could resolve your issue so quickly. We appreciate your kind words!
Kind regards,
Sasha,
Yuno Energy Team
Helpful and Friendly Support
Bhavika was very helpful explaining my bill to me.
18 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Nigel,
Thank you for taking the time to share your feedback. We're delighted to hear that our team member was very helpful in explaining your bill.
Kind regards,
Sasha,
Yuno Energy Team
The customer service was very helpful…
The customer service was very helpful and sort it all my questions
Jessel was very lovely to me and helpful
Thanks Jessel
17 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Tonica,
We are so pleased to hear that our customer service was very helpful and that all your questions were sorted. We are delighted that you had such a lovely experience.
Kind regards,
Sasha,
Yuno Energy Team
Sai was very helpful in assisting me…
Sai was very helpful in assisting me with my billing query and was pleasant to deal with.
17 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Cian,
We're so pleased to hear that our team member was very helpful in assisting you with your billing query and was pleasant to deal with. Thank you for taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
Excellent help when needed thank you
Excellent help when needed thank you
17 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Martin,
We're so glad we could provide excellent assistance when you needed it. Thank you for your kind words!
Kind regards,
Sasha,
Yuno Energy Team
Pleasant and effective
Pleasant, responsive and quickly sorted my problem.
17 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Edmond,
Thank you for your feedback. We are delighted to hear that our team was responsive and quickly resolved your problem.
Kind regards,
Sasha,
Yuno Energy Team
Billing
Had a billing related query Spoke to Gwyneth was very helpful. Appreciate it.
17 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We're so pleased to hear that our team member was very helpful with your billing query. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
I was helped greatly by Sai
I was helped greatly by Sai. She is v patient and also helped me navigate the system. She is an asset to the company. You are lucky to have her in your team.
Tom Dolan
16 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Tom,
We are so pleased to hear that our team member provided such patient and helpful assistance. We truly appreciate you sharing your positive experience and kind words.
Kind regards,
Sasha,
Yuno Energy Team
Elven answered all my questions
Elven answered all my questions. I am a new customer, so I wasn’t sure what to expect.
16 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Margaret,
We're happy to hear we could answer your questions and make your first experience a positive one. We appreciate your feedback!
Kind regards,
Sasha,
Yuno Energy Team
Very helpful easy to understand and…
Very helpful easy to understand and listened to my concerns
16 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Louise,
We're so pleased to hear that you found our team helpful and easy to understand. It's great to know we listened to your concerns. Thank you for your feedback!
Kind regards,
Sasha,
Yuno Energy Team
I spoke with Carlos who was very…
I spoke with Carlos who was very reassuring
16 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Christine,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very reassuring. We appreciate you taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
Had a great experience with customer…
Had a great experience with customer support today. Spoke with staff Jessel who was extremely helpful, patient and clear.Very professional.
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Don,
We're so pleased to hear you had such a great experience with our customer support team. It's wonderful to know that our team member was extremely helpful, patient, and clear. Thank you for sharing your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Fantastic experience with Yuno staff…
Fantastic experience with Yuno staff always willing to go the extra mile. Recently spoke with Rebecca who was absolutely brilliant in assisting us. Thanks again
14 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Dee,
We're so pleased to hear about your fantastic experience and that our team went the extra mile to assist you. Thank you for your kind words!
Kind regards,
Sasha,
Yuno Energy Team
Customer Service
Customer Service
I found Anju very professional and very helpful in helping me to get the best possible product to suit my needs. He answered all my questions and was very polite.
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Niamh,
We are so pleased to hear that our team provided you with such a positive and helpful experience. We appreciate you sharing your feedback and kind words!
Kind regards,
Sasha,
Yuno Energy Team
Sai helped me to pay my account where…
Sai helped me to pay my account where others failed. She was vey knowledgeable and professional and is great asset to her employer.
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi James,
We're so pleased to hear that our team member was able to assist you successfully where others had not. It's wonderful to know you found them knowledgeable and professional.
Kind regards,
Sasha,
Yuno Energy Team
Efficient service experience
Call answered quickly, easy security process and my query was answered on the call, clearly and with detail. Found the service to be excellent
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Ian,
We're delighted to hear that your call was answered quickly and that your query was addressed clearly and in detail. We appreciate you sharing your excellent experience with us!
Kind regards,
Sasha,
Yuno Energy Team
Rohan was very pleasant and easy to…
Rohan was very pleasant and easy to talk to, he helped me solve my problem very fast and was polite and attentive.
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Mariea,
We're delighted to hear that our team member was pleasant and easy to talk to, and that they were able to resolve your problem quickly and efficiently. We appreciate your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Got charged 225 euro for a house that…
Got charged 225 euro for a house that is not occupied
Yuno did not get a signal from the smart meter so they estimated the bill and took it from my bill
Previously the bill was 30 euro
It seems like sharp practice the estimate should be based on previous bills
They have removed it from my account already and I will be in credit when I send in. a meter reading but no refund
Not Happy
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
Typically when actual reads aren't available for whatever reason, our estimated bills would be informed by your previous actual billing. It's quite odd to see such a jump in bill without a reason
I'd love to investigate this more, so I've requested your account details through Trustpilot so I can look into this further and verify the next steps.
Kind regards,
Sasha,
Yuno Energy team
Great company to deal with
Very quick to answer phone . Anug the guy from customer service was really helpful ..thank you
15 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Debbie,
We're so pleased to hear that our team member was really helpful and that we were quick to answer your call. Thank you for your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
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