Zapmap Avis 

Not only was my query answered in a way I could understand but it was answered within 4 hours which I found to be acceptable

I have used Zapmap ever since buying my first Leaf in 2017 and been pleased to have it - it kept me from feeling like a stranger when travelling to distant places. Mainly I use it to find chargers when doing longer distances - which I do less these days with my 3rd Leaf. I find the website less helpful than on the app - which is a pity because when home I prefer the larger screen. Today I found I couldn't log in, even though my details are identical with those on the app. And it kept asking for my email address which I had entered correctly
The email updates are very useful.. I have just applied for my Charge card and paid for monthly Premium ahead of a driving holiday.

Found the customer service excellent answered all my queries on charge card with frendly and knowledgeable answers.

We had a problem with a public charger that we'd been using regularly. We would look at Zapmap and see whether it was available before collecting the car (parked up the road on the street) and driving to the location. Three weeks ago the live availability reports stopped appearing. I contacted Zapmap and the charger network. Zapmap's Ryan was most helpful and stayed in touch with me via email until the live reporting started to appear again after a break of a couple of weeks. For people like us who can't have their own charging because they don't have off-road space, it's vital that the public charging networks keep pace with increased demand and we need to know in real time, whether a charger is in use or available. Zapmap provides that service and I was very impressed by their attention to me request for help.

I am a new virgin user of ZapMap, through the Gasboard via HIVE, with a 32Kw / 400m petrol Merc HiBrid. I have never charged externally at a charging point and only currently charge free via the Gasboard/HIVE at home, plus hardly use and petrol.
So that said absolute Newbee on ZapMap services and external charging. My.impression of the current staff service from ZapMap is beyond excellent with a few mix of issues on the gas board deal for the new HIVE home charger. The ZapMap team are efficient, understanding, very helpful and fast to correct issues. 10/10! I am currently bemused at the mobile app which has so much apparent and helpful info on it that I haven't yet got to grips with it and all the stations where you can or cannot charge and what the various chaps are? It does on the face of it look like the ZapMap per Kw charges appear to be more than some of the competitors (not sure why yet) but as I will 99% of my time, charge at home I probably am not bothered too much about it. Initial feel is ZapMap are a great choice through the Gasboard and Hive deliverables.

An excellent app - difficult to imagine travelling far in an electric car without the information from Zap-Map. In this instance, I was having difficulty finding home chargers such as JustCharge on the map on the app. I emailed ZM and Eleanora sent me a very full reply that resolved the situation.

Been with zapmap for over three years. I am in the process of changing broadband provider and have to change my email address. Zapmap where wonderful when I contacted them. My contact details changed in less than 24 hours. Well done the zapmap team.

I contacted ZAPMAP to correct a new EV Charger location which was 0.5 mile out. Amber from ZAPMAP corrected this within just 3 hours which I thought both exceptional and reassuring too - as accurate information is vitally important to us EV owners. I would add, this is the second time I've provided an update and the first time was also updated the same day. Very well done.

I have always had great service and support from Zapmap and Ryan continue the trend. I also managed to get a free Zapmap charging card. Excellent customer service, thank you.

Not worth the trouble.
I stick with Pod point at Tesco.
Cheaper and easier than the mess that is zap maps. Lidl is okay with Lidl plus card, though not so many outlets like Tesco.

I had a problem on the app caused by my own actions. I contacted customer service, who sorted it out within a couple of hours.

I had a problem with the Zapmap App and my query was dealt with rapidly and effectively by the customer support team (thanks Ryan). The filter tools on the App are particularly effective and very satisfied with my premium subscription.

Quick response from customer services and the app makes planning a journey a breeze

Great customer service from Eleonora. Thank you very much!

Customer service from Eleonora and Ryan was excellent. Prompt reply to my email and problem rectified very quickly. Looking forward to using the app and charging facilities

Customer service was excellent. However i have not used there premium service as yet. Seems to be a competent business.

Prompt reply to my email and problem rectified especially when it was my fault
R Little

Believe that this is my first time using ZapMap. Went to a charge station in Sandsend following the directions from the app itself. Plugged in but could not get my vehicle to charge. The station number on the unit different to that on the app. Phoned the customer service team. The operator said that there was no charge station in Sandsend per his records and could not find either of the station numbers that I had given him.

After 12 minutes the call was cut off and I could not phone back. I later found out that the call had cost me the whole of my monthly spend cap (admittedly only £10) in one go 😒.

Ended up having to locate another charge station 😒

Zapmap customer service is excellent. My query was answered promptly and in great detail.

A route planning issue I had was quickly resolved by Zap Map.
Excellent customer service and a brilliant App.