Not only did the initial purchase show up extremely quickly, it was also amazing quality!! The most amazing part of all? The size I chose ended up being just a bit the wrong size for him, when I conta... Voir plus
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Lisez les avis des autres
EXCELLENT CUSTOMER SERVICE, I ORDERED THE BRACELET TOO BIG FOR MY HUSBAND AND I ASKED THEM IF WE CAN SEND IT BACK TO RE SIZE AND THEY SAID THEY WILL MAKE A NEW ONE AT NO COST WITH THE RIGHT SIZE. IT W... Voir plus
I had thought I got scammed. Turns out I entered the wrong email address, so I never received order conformation, but my order went through. I had not received any information after a few days I conta... Voir plus
I ordered an engraved necklace for my wife on Friday Sept 11th 2026 for £60 plus £15 extra for gold plating. When I checked my credit card account on Sunday 13th, I had been charged £103.75. I immedi... Voir plus
L'entreprise a répondu
3,5
Moyen
164 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Received it and it is amazing!!!!!
Received it and it is amazing I give it a 10 out of 10 in everything. My wife absolutely loves it. You guys do amazing work. I will definitely be recommending you guys to all my friends. Thank you
I would also like to give a BIG shout out to "Pau" the customer service that they provided was amazing and very quick to helping me with the problem that I had. 10 out of 10 for them too for sure.
20 février 2026
Avis spontané
Excellent customer service
Excellent customer service! Bracelet is beautiful! Message touches your heart!
Sending me another bracelet with no hesitation! Now this is customer service!!!
7 mars 2026
Avis spontané
Genuine Customer Care
I ordered a bracelet for a very special man in my life and I was so excited to receive it. When it came, the box was missing the written insert in the lid, which is a big part of the gift. I reached out to the support staff and Pau was incredible. They sent me a new box after patiently working with me as I tried to send a picture of what I had received. His correspondence was prompt and courteous. I would highly recommend this company for its high quality product and excellent customer service.
5 mars 2026
Avis spontané
Amazing Customer service …
Customer service (Pau) made my experience great. I wanted to make my husband a surprise and measured a bracelet he had lying around. Not knowing that your bracelets are hard i ordered a size too small. Pau helped me out and now it fits perfectly. He loves it and only takes it off to shower. Best purchase i made.
25 décembre 2025
Avis spontané
I wrote a review to Ziella on my…
I wrote a review to Ziella on my dissatisfaction with my purchase of a necklace for my wife that said Always and Forever where the print was not legible to read..They indicated they would reimburse me through a replacement contingent i emailed them which never transpired. At this point I see how this company handles their business and they replace my necklace since they have my order on file. I would recommend anyone to stay away from doing business with Ziella.
7 mars 2026
Avis spontané
It was a combination Valentines Day…
It was a combination Valentines Day gift and Anniversary gift. It was perfect. Thank you.
14 février 2026
Avis spontané
Order was just as expected
Order was just as expected, very pretty the wife loves it 😊
12 février 2026
Avis spontané
It arrived on time despite the how close to valentine day my order was placed
It arrived on time despite the short period of time
14 février 2026
Avis spontané
Don’t bother. Waste of money!
Ordered the wife necklace for my wife and I’s 4 year wedding anniversary. When it arrived. Product is terribly cheap and broke after 2 wears and less than a week of owning. Such a scam. Just go to the dollar store. It’s the same quality. I imagine I will never hear from customer service either based on other peoples reviews that are coming in now.
27 février 2026
Avis spontané
Réponse de Ziella
Thank you for sharing your feedback, though I am truly sorry to hear that your anniversary gift did not meet the expectations you had for such a special occasion. We know how much sentiment these gifts carry, and it is disheartening to hear that yours didn't stand up to the quality we strive for.
I noticed your concern regarding our responsiveness, and I want to personally assure you that we are here and ready to help. I would appreciate the opportunity to look into this for you directly.
Could you please reach out to our support team (support@ziella.co)? If you can include your order number, I will make sure your case is prioritized so we can find a resolution that works best for you.
We value your support of our small business and hope to make this right.
Best regards,
Pat
Customer Experience Manager
Rubbish…
Got a necklace from hubby for Valentines day. Box was broken when we received delivery and a week later all the gold plate had come off the chain. Hubby e mailed company. Suprise Suprise no response.
AVOID !
14 février 2026
Avis spontané
Réponse de Ziella
Thank you for bringing this to our attention. First, please accept my sincerest apologies—both for the condition in which your Valentine's gift arrived and for the delay in our communication. This is certainly not the experience we want for our customers.
While we take great care to ensure our packaging is sufficient for transit, there are unfortunately rare instances where packages are mishandled during delivery, leading to the issues you described. Please rest assured that this is not the standard we hold for our pieces.
We would love to make this right for you immediately. Since the item arrived damaged and the finish is not as it should be, we are more than happy to dispatch a replacement for you. Could you please reach out to us again at support@ziella.co with a photo of the damage? I will be personally monitoring our inbox to ensure your request is prioritized and a new necklace is sent out right away.
We value your husband's support of our small business and truly appreciate your patience while we fix this.
Warmly,
Pat
Customer Experience Manager
Ziella
Very Poor Quality
The necklace came in time for Valentines Day, however, it is very cheap quality and definetely not a good value. My wife was very disappointed and will NOT be wearing it.
14 février 2026
Avis spontané
Réponse de Ziella
Hello,
Thank you for your honest feedback. I am sincerely sorry to hear that the necklace did not meet your expectations and that your wife was disappointed with her Valentine's gift. We know how important these moments are, and it’s never our intention for a gift from Ziella to stay in the jewelry box.
While we stand by the quality and craftsmanship of our products, we completely understand that jewelry is deeply personal and that preferences in 'look and feel' can differ from person to person. We have full respect for your perspective, and we want to ensure you don’t feel your investment was wasted.
We are committed to making this right for you. We would be happy to look into your order and provide you with options to ensure you reach a resolution you are satisfied with.
Please reach out to our team at support@ziella.co with your order details. I will be personally monitoring our inbox for your message so we can take care of this for you immediately.
Best regards,
Pat
Customer Experience Manager
I WAS SCAMED
I ordered a necklace for my wife for valentines day that had her name and my name on it and realized that I had typed in a lower case for my name, I emailed the company literally 5 seconds after i order it and told them I wanted it to be upper case on my name. I ORDERED IT ON THE 6TH OF FEB AND IT CAME ON THE24TH!!!!!!! on the 21st I got a email saying they were behind on answering there emails...16 DAYS!!!!!! NOT TO MENTION THE NECKLAS WAS A VERY UPSETING DISAPPOINTMENT THE BOX IT CAME IN WAS THE BEST PART
23 février 2026
Avis spontané
Réponse de Ziella
Hello,
I am incredibly sorry for the frustration this has caused. It is clear we let you down—both in our communication delay and in the final product you received for such a special Valentine’s gift.
While the majority of our orders arrive within our standard windows, we missed the mark here.
Regarding the necklace and the box: please know that we stand behind our work. If a product arrives in a condition that is a disappointment, or if there was a mishap with the personalization, we always provide a replacement at no cost to you. We want you to have a a gift you are actually proud to give your wife.
Because every situation is unique, I’d love to handle your specific case personally. Please reach out to us at support@ziella.co with your order number. I will be looking for your email so we can find the right solution to turn this experience around for you.
Truly sorry for the disappointment,
Pat
Customer Experience Manager
Zero stars
Zero stars. Cheap product same day bracelet broke customer service horrible can’t get anyone to email me back to replace.
19 février 2026
Avis spontané
Réponse de Ziella
Hello,
I am incredibly sorry to hear that your bracelet broke on the very first day. That is absolutely not the quality we stand for at Ziella, and I sincerely apologize for the frustration of not being able to reach us—that is certainly not the experience we want for you.
I have attempted to locate your order details using your reviewer profile so I could reach out to you first, but I’m unfortunately unable to find your information in our system. We want to make this right immediately. Please send an email to support@ziella.co with your order number and a photo of the broken bracelet. As soon as we hear from you, we will provide a replacement at no cost to you. I will be personally watching for your message to ensure this is handled right away. Thank you for your patience while we work to fix this.
Best regards,
Pat
Customer Experience Manager
Scam, have not received order and response to any of 5 communications to date.
Ordered necklace 1/28 and it is 2/19 and I have not received my $90 necklace to date and have had no response to any of my 5 emails asking for delivery updates. Reported purchase as fraudulent to my credit card company. Do NOT take the risk as I have done!!
19 février 2026
Avis spontané
Réponse de Ziella
Hello,
I am sincerely sorry for the frustration and concern this delay has caused you. I want to personally apologize for the lack of communication you’ve experienced; this is not the standard of service we strive for at Ziella.
I have looked through our records to try and resolve this for you immediately, but I am unfortunately unable to find an order matching your details. I would be very grateful for the chance to look into this further. Please reach out to us at support@ziella.co so I can personally track down your package and provide you with a definitive update.
I want to guarantee you that Ziella is a legitimate company and we ship every order as it is received. However, we have recently identified an issue where our automated order and tracking notifications are occasionally filtered into spam folders. Please do check your spam/junk folder, as your shipping confirmation and our previous replies may be waiting there.
We are committed to making this right and ensuring you receive the item you paid for.
Best regards,
Pat
Customer Experience Manager
If I can put no star that I would do this scam seler is whorse experience ever
If I can put no star that I
7 décembre 2025
Avis spontané
Réponse de Ziella
Hi there,
I am very sorry to hear that your experience didn’t meet your expectations. At Ziella, we are a legitimate business that strives for quality and timely delivery, and it sounds like we missed the mark here. I would like to make this right for you immediately. Since I cannot identify your order from this review, please contact our support team at support@ziella.shop so we can locate your details and prioritize a resolution.
Note: Please check your spam/junk folder for our response, as our emails can sometimes end up there.
Best regards,
Pat E.
Customer Experience Manager
If your husband is a 4 year old this…
If your husband is a 4 year old this bracelet isn't going to fit!!!!! Won't even fit on a female wrist it is so small. Save your money!!!!
6 février 2026
Avis spontané
Réponse de Ziella
Hi there,
I am so sorry about the sizing issue—that is definitely frustrating and not much use to your husband if it doesn't fit! We do have larger sizes available, and I would love to help you get a replacement that actually fits him comfortably. Please drop a message to support@ziella.shop with your order number so I can check your eligibility and get this sorted for you.
Note: Please check your spam/junk folder if you don't see a reply from us, as they sometimes end up there.
Best regards,
Pat E.
Customer Experience Manager
Where's customer service?
Tried to cancel within 15 mins of ordering and haven't heard anything back after 2 days. I've sent 2 emails with 0 response. Customer Service is off to a horrid starts. It seems as if it's going to ship and my charge is going to go through.
2 février 2026
Avis spontané
Réponse de Ziella
Hi there,
I am very sorry for the frustration and the delay in getting back to you. I completely understand your concern about the charge going through when you wanted to cancel.
To ensure gifts arrive on time during this busy season, our system processes orders for shipping almost immediately. While this is great for speed, it does make cancellations very difficult, even within a short window. However, I want to look into this personally to see if we can still find another solution for you.
Note: Please check your spam/junk folder for my reply, as emails can sometimes get filtered there.
Best regards,
Pat E.
Customer Experience Manager
Avoid please ,do not be foolish like me…
Avoid please ,do not be foolish like me necklace arrived late not on time ,when arrived it was very poor packaging,the box was already broken, the necklace itself is poor quality I paid £96 for my partner Valentin day very disappointed,scam
26 janvier 2026
Avis spontané
Réponse de Ziella
Hello,
I am genuinely sorry to hear about your experience with us. I know how important this gift must be it is incredibly disappointing that it arrived late and with a broken box. This is absolutely not the experience we want for you.
I would love the opportunity to make this right. We do offer replacements for damaged items and delayed orders when eligible. Please email us directly at support@ziella.co with your order number and a quick photo of the damaged box so I can check your eligibility and get this resolved for you immediately.
Note: Please keep an eye on your spam/junk folder for our reply, as emails can sometimes get filtered there.
Best regards,
Pat E.
Customer Experience Manager
Damaged
Damaged, poor quality and no response when trying to resolve issues.
1/24 Update: They finally reached out to me and did send a replacement with no issues after I sent pictures.
9 janvier 2026
Avis spontané
Réponse de Ziella
Hello,
Thank you so much for the update! I am truly glad we were able to connect and provide a replacement that met your expectations.
I want to thank you for your patience and for working with our team to get those photos over to us—it allowed us to move quickly to resolve this for you. We know that first impressions are everything, and while the initial delivery was a disappointment, we are so pleased that we could make it right in the end.
We truly value your support of our small business and hope we have the opportunity to serve you even better in the future!
Best regards,
Pat
Customer Experience Manager
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