Ziella Avis 

They don't respond the emails. The box arrived damaged and I paid the insurance. I wrote 3 emails asking for another box and they didn't contact maybe if they care of the review, they will contact their customers. I was planning to buy two more, I can't order new ones because Im afraid of loosing my money

This “business” does not deserve even 1 star. Nothing but rip offs. Have no concept of unfair pricing. According to them the same product varies in quality if ordered directly through them vs through Amazon. No concept of fair pricing, no concept of appropriate delivery times. I refused a refund of 30% and chose to share feedback on my experience on this “company” to be able to warn others not to use them.

I order this for Christmas in the first week of December. It didn’t ship till after Christmas. I emailed them to say if it wasn’t here by Christmas I wanted to cancel. I’m still dealing with customer service telling them the quality of there product is horrible that I want my money back. I will dispute the charge with my credit card. This is a $5 necklace from China that they charged $70. Definitely not worth it

What a rip off, cheap garbage that doesn’t even fit the smallest wrist and had to use a magnifying glass to find the name printed on it,can’t return it so I have to suck up the cost and have something that can’t even be used. Shame on you! Since leaving this review and 15 emails I finally gave them an ultimatum and they refunded me 40% but I still can’t use the item

I ordered a necklace. It is delivered but one of the letters for the engraved name is faded. Contacted CS but no response, contacted Facebook’s CS has no response too.

just received this necklace. This company should be honest about the quality of their products! There is nothing indicating if the product is REAL SILVER OR REAL GEMSTONE!
My husband bought this online and was totally taken! This necklace is totally fake, but made to look authentic. HE WAS TAKEN, he should have gone to the local jewelry store.

Total got scammed with emails " did you forget something" and " your order is about to expire". Finally got the order. It junk. They sent a gold necklace with silver earrings and tennis bracelet. The studs on the earrings were to big for my wife esr piercing.

Personalised necklace ordered as a christmas present early December 2025 has not arrived as of 27th December tracking number did not work. No notification of delay or missing parcel;Please avoid this site.

I placed an order with Ziella for a necklace for my wife which had my birthstone and my wife’s birthstone with our names engraved on a heart for my wife’s birthday,i emailed customer support with a question and was quickly answered, was kept aware of progress of goods , received item in reasonable time, my wife if thrilled with the necklace, honestly not sure of the quality of the necklace but looks lovely now, will have to wait and see , but i have had a good experience with this company.
PS The display box it came in was excellent , it had a light in it which shone on the necklace, absolutely lovely.

Stay away I should have read more reviews and if I knew it was from China I would have not ordered it after they said it would be here in time for Christmas and I ordered on the 1st and its the 24th. what a joke.

Absolutely terrible. I ordered their his/her birthstone after seeing instragram ad. Item was not what I expected, tiny, tiny. Asked for refund, said had to be damaged during delivery, it wasn't. They said I could keep it and they would refund 30%, I agreed. Never heard from them again, several emails.. nothing.. STAY AWAY

Placed an order 12/11 and as of 12/22 I still did not receive it and tracking it is a joke. If I had known this was shipping from China I never would’ve ordered it.

OMG
this company is a scam!!!! my order did not arrive and they dont respond to your emails!!!
I would put zero rating!!

Would put zero..I still haven't received my package an ordered ot on dec 8..email after email no response...tracking number isn't working right..I just want refund an can't get anybody to even return my emails

What piece of shit, it was around 85£ and not worth at all. Don’t be fool to buy this products.

WHAT A PIECE OF GARBAGE. DONT BUY. THE ENGRAVINGS ARE TINY AND THE BRACELET FASTENS WITH A MAGNET. A PIECE OF JUNK THAT CANT BE RETURNED. A SCAM.

Absolute garbage. The engravings can only be seen with a flashlight and a magnifying glass. DO NOT waste your time or money on this sham company.

I ordered a bracelet for my husband and he lost it, I replaced it and it arrived unpersonalized. I have reached out to them to correct it 3 times with no response.

Shocking customer service
I placed my order on the 14th September never received it
Contacted customer service on the 1st November was given option to choose from new bracelet sent or immediate refund
I was promised that immediate refund
Here we are a week later
Nothing no response no acknowledgment no money
Avoid its awful

5 weeks before my wife’s 60th Birthday I ordered her a necklace from Ziella. I got updates about the tracking and and was then told it had been delivered by Evri but it hadn’t.
Upon checking my order I then realised that I’d put our postal address but the postcode of the house that we’d moved from 3 months earlier.
Many emails were then sent to a gentleman called Pau at Ziella who was very helpful and sympathetic and due to its late arrival gave us a 20% refund.
Contacting Evri was much harder and they took ages to reply by which time Pau had informed me that as a gesture of goodwill they would send me another one, which arrived within 8 days on 24/10/2025.
Eventually Evri advised me that the first parcel had been returned to Ziella.
Pau’s customer service was first class, in spite of the fact that it was my error that caused the issue with the first parcel. Based solely on my experience, I have no hesitation in highly recommending this company.