CB1 Medical Avis 

I was quite scared at first but the process was very straight forward. Everything was explained in detail. They listened to my symptoms and set a plan and made their prescription. They are very knowledgeable. So glad I went forward with alternative medication.

Very helpful and professional advice and easy to understand site

So far not great. Did the enquiry based on the website telling me "CB1 Medical is unique in being able to access your medical records instantly upon receiving your consent, so we can send a cannabis prescription to North Lanarkshire in days rather than weeks" ive found that cb1 medical are misinforming and possibly misselling the whole of scotland. They have this statement for all areas of scotland but received this reply "As you live in Scotland, we can't access your GP records directly through the NHS system" So cb1 cannot access my records i picked this service based on that statement. Ive replied to the email and so far silence. That statement goes against trading standards as they cannot view scottish records. If your scottish avoid.

Able to understand what the problem was and tried to help

Absolutely fantastic service no complaints whatsoever!

I ordered Circle 2525 oil from CB1 Pharmacy over Christmas (dispensed 18th Dec, received 19th Dec). While delivery was prompt, I was disappointed to find that the bottle had an expiry date of 4th Feb 2026—just 48 days from receipt.

My usual daily dose is 0.8 ml, and I take two days off per week as recommended. At this schedule, a 30 ml bottle would take 53 days to finish, meaning the medication would expire 5 days before I could use it fully.

When I asked CB1 Pharmacy whether ordering two bottles during their Christmas promotions would have caused the same issue, they confirmed they would have dispensed two bottles with the same short expiry, making both bottles essentially unusable.

While they have stated that legally they can dispense medicine with slightly more than 28 days left before expiry, I find this unethical and unacceptable. There is now no way of checking medication expiry before ordering, and patients may be left with medication that expires before it can be used.

I do not recommend CB1 Pharmacy. More consideration should be given to ensuring patients receive medication that is actually usable, rather than simply meeting the minimum legal requirements.

When asked who I make a complaint to someone called Raza told me the PHSO. They’re uninterested. I know for a fact the PHSO doesn’t deal with private sector complaints and only public health services complaints.

I encourage everyone with a bad experience to report them to the Quality Care Commission. It’s only when they get a wrap on the wrists for everything they’re doing wrong and how they’re treating people that they will actually start listening. If we all report them the many cannot be ignored.

They’re uninterested in maintaining customers, in essence force you (by charging a fee to send a script elsewhere) to stay with CB1 pharmacy which meets legal dispensing requirements but is unethical in dispensing medicines they know will expire (given the dosage label they affix to the medicine) before you finish the medicine.

UPDATE:

I have asked CB1 today for an escalation route. Today they told me the Financial Ombudsman Service which does not deal with this and again the Parliamentary Health Service Ombudsman which deals with only public health services and not private.

Whilst I see they have replied and they are making things better for other patients this still leaves me £95 out of pocket with an unopened bottle of medicine that will expire before I can use it. I am doing my best to bring this matter to the attention of the government through my MP, and to Care Quality Commission. I am looking for an ADR who can take up my dispute and to this date no refund has been offered.

Not usually one to post reviews but I feel I need to leave something after some hassle.

I’ve been with CB1 for over a year and delivery has been consistently unreliable. Despite multiple complaints and promises that a new system would fix things, it’s only got worse. Even when paying for next-day delivery and meeting the cut-off time, I still have to chase orders and tracking often arrives after the delivery.

Limited 9–5 weekday support also isn’t great for a private healthcare provider. If reliability and communication matter to you, I’d think twice.

Staff whom I have spoken too over the phone were friendly and welcoming, but afterwards trying to get into this service as been a nightmare been thrown about being accepted then rejected then paid for my order to then be rejected again from the Service with also being enough proof been given/

Frauds.Swine at the tobacco/vaping lobby trough.

Honestly, from the first point of contact, it felt much more personal and helpful than other brands.

I was curious if it could help, turns out yes it can, and very well without the constant need for daily meds.

Every phone call, video cal and email has been welcoming, smooth and all questions answered promptly by caring knowledgeable staff.

Prices are competitive and no need to order every month, just when you need to.

If you’re curious, have a chat with them to see what the options are for you.

Thanks guys, you’re all amazing.

I'm not going to waste my time going and writing an essay, all there is to say is they were brilliant and now they are mediocre at best. I haven't had a next day delivery in a couple of months my latest couple of prescriptions have been a week late and the response time from them through email is abysmal. I will be changing after Christmas.

I don't understand the bad reviews here. My experience has been great, ordered my second lot of medication and despatch/delivery is fast. Ordering is easy and requests get approved quickly. Very nice.

Very fast replies to emails, decent online portal, helpful and friendly team. Very happy with the service.

Struggling with the App I spoke to Mohammed at cb1 he sorted everything super quick , efficient and most importantly Politely , top customer service as always but this young gentleman was an amazing example for the company thank you again Chris .

Been with cb1 since Feb 2025, fast and friendly service and always happy to help if you need it. My quality of life has improved so much being with cb1.

Started off okay 7 months prior, I didn't mind paying a little more fore a service that worked, its not really working that well. Also prices are higher for short dated flower, where everyone else seems to reflect the price drops these don't,

Completely bad and very disappointed in this company as I was with them a year or so up to now they got a new system and when I order, I paid for the medication. I got no medication at all and have been waiting for two weeks!! I phoned them and they said they refund my money into my bank account and I haven't received NO refund back. Its really disgusting how they treat the patients who need the medication. Absolutely fuming and I want my money back.
People say this company is good but not now they are not good, they say stuff to give you hope but it's all lies. Lies lies lies lies.. I will not recommend anyone who is using this company. They scammed me and its out of order. They are not 100% professional!!!!! Not professional and not trustworthy. They take your money and they don't give me a refund back!!! Absolutely terrible, what a joke. This company need to be shut down

Don’t waste your time, they can’t get orders out to you and don’t give any information on why apart from they’re using a new ordering system. They fall short of basic standards and you will often be left in pain as prescriptions/deliveries are so often late it leaves you in misery.

Just now been told the order that is already late for delivery is out of stock.
Fuming, blaming a new system when they had exactly the same issues when they launched their app. Obviously didn’t learn from that. I think they’re more interested in getting your money than they’re helping you. Patients care and wellbeing are seriously being impacted by CB1 medical.

I joined CB1 4 months ago my first appointment was great the doctors and staff all lovely, my follow up wasn’t as detailed but I got another appointment to try the oils v quickly.

I order my meds last week Wednesday but unfortunately their app has been taken down, so now you need order via the website which is fine,

However been left without meds for a week NOT because CB1 failed it was Royal Mail I’ve called them to conform this they didn’t scan any of the patients parcels hence why not delivered and cat get tracking.

This really isn’t their fault the clinic doesn’t want a patient without their meds it’s not intentional with autism
Yes can be very annoying but aim your complaints at Royal Mail not the poor staff.

I’ve not had a reply to a few emails but to be expected when 100s of patents having this issue with Royal Mail.

It’s certainly not ideal but not their fault I know they keep saying press 4 for the pharmacy but that no longer on
The IVR so you can’t contact the chemist seems the staff havnt been updated on this hence people calling up constantly.

They are a good genuine clinic yes its not perfect this situation but these things happen this evening had a text to say my meds will be delivered tomorrow Royal Mail had it since Friday.

So cut them some slack a little bit no point shouting again yes can be annoying but they are on it trying to resolve this asap and I’m proof of that.

My only other problem I had was with a borrocas strain called banana sherbet £9 a g amd it smelt off and wasn’t right couldn’t get anything off it which is v v rare I let the clinic know also so they can feed it back.

So yes I would still rate this place but vape flower a lot for my conditions so it is expensive if you have a script like me but where you gonna get the same amount medical grade at that price as the black market is way more expensive than this plus you know what your getting.

I intend to stay with the clinc nothing can be perfect all the time and I’m sure they will improve massively once the new system is running smoothly.

Only dropped 2 stats because of Royal Mail btw not because of CB1

They offer us an affordable way to access medication we need not many other places are this cheap so if you go another clinic gp but be prepared to pay for every appointment you make & isn’t cheap at all CB1 give it us all for £50 a year they have now even dropped that so it’s free stop complaining folks understand where they are coming from they have dispatched your meds it’s the currier and Royal Mail again admit this so you can’t blame the clinic it’s not their fault

Update I got my flower today not my edibles though called the clinic they said would refund and then can change for another product I have 10g flower left to but now every time I order it’s denied I’m not sure why I’m within my limits I’m guessing this could just be a fault of sorts as I had my follow up and that’s what was agreed upon I will call again tomorrow and find out what the issue is it maybe due to all delays and tech issues so I’m still not blaming the clinic as once this is all resolved I can see the reviews will just get better again it can’t be easy with the system switch and then total mail doing them dirty it’s still not really their fault. Will update again when I find out what’s up but they are still a decent clinic they just having a small blip with the systems

Update as of 23rd December 2025 I have had no issue ordering my prescription at all if the website does fail they will happily sort it for you quickly since the Royal Mail mess up there has been no delays in deliveries no problems with orders yes lots out of stock but that’s not their fault either however this month instead of oil I’ll do edibles so there is always an option.

I highly rate them yes the treatment is expensive for flower but it is everywhere for what CB1 charge you get a good deal they have now even axed £50 join fee so no fees and you get to speak to a clinician when you need to no problems on booking an appointment only in month 5 and had 3 appointments all been quite positive if your in the game for medical cannabis you can’t beat this clinic on price you just can’t and being on benefits nhs telling me u need it but have to pay yes kills my budget but means I sleep and have a lot less pain and PTSD

So ignore all the bad reviews they are a good clinic and value for money