Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Voir plus
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Lisez les avis des autres
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... Voir plus
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Very informative and helpful lady named Cerease explained the procedure, helped me complete forms and escalated matters to get my issue sorted and completed too. Excellent customer service. I have d... Voir plus
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Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Coordonnées de contact
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Royaume-Uni
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,6
Excellent
950 avis
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Avoid this company at all costs – shocking customer service and deliberately obstructive
I raised a clear ticket #49251 about billing error on 29 December 2025. Over two months later, after four useless advisors and multiple escalations, they finally admitted a £16.09 overcharge and applied a credit.
But instead of fixing it, they closed the account while money was still owed, locked me out of the portal, and refused to provide any payment details despite my repeated requests. They forced me into a position where paying the original invoices would have meant overpaying by £16.09.
My formal complaint (ref: CON-2747178009) was logged a week ago after multiple requests.
Today – 2 March 2026 – I only finally received the bank account number and sort code because an automated “overdue” bill landed in my inbox. That’s the first and only time they gave me a way to pay.
This isn’t poor service. It’s deliberate obstruction. Their charges are also extortionate – we were forced to use them by the landlord and would never choose them voluntarily.
I have now paid the correct amount, but only after an absolute nightmare. Do yourself a favour and stay far away from this shower of incompetents.
Worst energy provider I have ever dealt with.
2 mars 2026
Avis spontané
Réponse de Data Energy
Dear Bahareh,
Thank you for your further feedback.
The £16.09 credit was not applied as a result of repeated tickets or escalation. It formed part of a wider tariff correction after updated supplier information was provided to us. Once this information became available, we recalculated the applicable rates and applied the necessary credits to all affected accounts. The original tariff had been calculated using the information supplied to us at the time and approved in line with standard process, rendering our customer care team advice as accurate as it could have been when you first queried this.
When an account is updated with a resident's move out, the respective online portal access automatically ends. However, payment information remains available on all invoices, we've kept customers updated regarding their development's tariff and credits, and our team provided both account statements and written confirmation of the adjusted balance payable on several occasions given the invoices outstanding and the applicable credit. At no point were payment details withheld.
The recent correspondence you refer to is not a newly issued bill but rather a reminder letter triggered by the balance outstanding, as advised by our customer care team, becoming overdue.
For clarity, Data Energy is not an energy supplier. We act as the appointed metering and billing agent for the development, and one of our many roles is to calculate tariffs based on the supplier information provided to us and apply them should they be approved by our client.
We appreciate that the process may have felt frustrating. However, we cannot agree that there was deliberate obstruction when payment information has always been available and balance information was provided throughout via your present ticket.
We’re pleased that the balance has now been settled. Your case remains with our Escalations Specialist, who will be in contact with you directly to discuss the matter further and bring this matter to a conclusion by 10/03/2026.
Kind regards,
Data Energy
Thank you Taya for her help
Thank you Taya for her help. She is helpful and nice.
2 mars 2026
Avis spontané
Réponse de Data Energy
Dear Cathy,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good customer service from Data Energy
I'd like to credit Taya for her help in resolving an issue. She was clear and very useful. Thanks!
26 février 2026
Avis spontané
Réponse de Data Energy
Dear Adam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Hello
Hello. I want to thank Djamel for the work he did to help me clarify a situation. He is very good at what he does.
25 février 2026
Avis spontané
Réponse de Data Energy
Dear Ionut,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Djamel and the team!
Kind regards,
Data Energy
Great customer service
Cerease was very helpful, great customer experience
24 février 2026
Avis spontané
Réponse de Data Energy
Dear Aleksandra,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Réponse de Data Energy
Dear Folasade,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Electric bill
Danielle He helped me a lot in my case and has been very quick and kind.
20 février 2026
Avis spontané
Réponse de Data Energy
Dear Jadidia,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
Taya- excellent customer advisor
I spoke with Taya who was very helpful and efficient. She managed to get up my information and process my query very quickly. Sent me a follow up email and ensured I had everything I needed before the call ended. Very friendly and helpful!
23 février 2026
Avis spontané
Réponse de Data Energy
Dear Michel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerease was lovely on the phone and…
Cerease was lovely on the phone and very helpful to solve the query. Data energy rules would need some improvement to be more client friendly and practical but this is another story. She is excellent at her job.
20 février 2026
Avis spontané
Réponse de Data Energy
Dear Ivan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
I recently contacted customer support…
I recently contacted customer support regarding an issue with my district heating and hot water billing. I had the pleasure of speaking with Taya, and I was genuinely impressed by her professionalism and kindness.
She patiently answered all of my questions in detail and made sure I fully understood the situation. What stood out the most was how proactive she was — she not only clarified the issue but also provided several practical options to help resolve the billing matter.
It’s rare to come across someone so knowledgeable, helpful, and genuinely willing to go the extra mile. Taya made what could have been a stressful situation much easier to handle.
Thank you for the excellent service!
20 février 2026
Avis spontané
Réponse de Data Energy
Dear Xiang,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
The customer service team at data…
The customer service team at data energy are extremely knowledgeable, friendly and helpful!
Today I had the pleasure to speak to TAYA who is a credit to her company and to herself!
Having spent a lifetime in customer service which unfortunately is on the decline.
It is always a real pleasure to me to come across a company that still practices and encourages it.
Well done Data energy and thank you Taya for your help and advice which was spot on!
Thank you
19 février 2026
Avis spontané
Réponse de Data Energy
Dear Paul,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Réponse de Data Energy
Dear Joph,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Refreshing to have the enquiry directed…
Refreshing to have the enquiry directed to customer services quickly without having to go through too many AI loops!
19 février 2026
Avis spontané
Réponse de Data Energy
Dear Anna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara is very helpful and helped me find…
Sara is very helpful and helped me find my issue and solve it. Thank you!
19 février 2026
Avis spontané
Réponse de Data Energy
Dear Shivakumar,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Taya helped so nicely and efficiently
Taya helped solving my enquiry about the recent overdue invoices.
She was really polite, easy to understand and efficient in dealing with my issue.
Very pleasant and helpful.
Thank you
17 février 2026
Avis spontané
Réponse de Data Energy
Dear Hyunsook,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Worst energy company I ever had.
This company has been forced on us by our landlord. We had nothong bit issues since. First, no bill for 8 months, then asked to pay £500. Then, 4 tariff changes in 2 years, sometimes with charges more than doubling. After that, no bills for two months, no notices or anything. And now, I receive a bill for £1500 because apparently or heat meter was quarantined but we did not know that. One day, it magically worked and they decided to reissue all my bills for the first year, escaping the 12 months rules on bills. And today, yet another bill for nearly £ 100 more than what i paid two months ago!You cannot plan or budget with them. This is extorsion as you have no way to leave unless moving out. Absolutely appalling.
13 février 2026
Avis spontané
Réponse de Data Energy
Dear Selina,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
Kindly note that we are not your supplier. Data Energy is a third-party metering and billing agent, typically appointed by the building’s managing agents. They work on behalf of the building owner, who is ultimately responsible for the supply of utility(ies) via the communal energy system installed at the development.
In a nutshell, our role is to issue bills as and when possible based on the available metering data and the tariff set for the development which always needs to be approved by our client. The tariff is typically set for 12 months, however, in some cases, this may need to be reviewed more often. All tariff changes are communicated to residents as soon as possible.
Meters can be placed into Quarantine for several reasons, although we are working on a feature that will notify customer's when their meter is placed into quarantine, it is the property owner's responsibility to, from time to time, check the utility billing for their property and should no actuals reads be available, check their consumption records and provide a picture of the meter.
When a meter is removed from Quarantine, it typically means that sufficient actual data was received and billing can be resumed, resulting in a bill being issued. There are several factors that determine the billing period to be raised upon a meter being removed from Quarantine, such as the actual metering data available, the regulations in place at the time the bill is raised, and any applicable client instructions (should there be any).
We’ve checked our records and were able to locate a ticket submitted yesterday. Our team will be looking into the correspondence and will be sure to respond as soon as possible.
Kind regards,
Data Energy
Quick service
I raised a ticket with Data Energy as I’d sold my property. Cerease was quick to respond and was very helpful in progressing the ticket to completion and in proving my final bill. Content with service provided.
10 février 2026
Avis spontané
Réponse de Data Energy
Dear Isabelle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Very helpful advice from Cerease
11 février 2026
Avis spontané
Réponse de Data Energy
Dear Holly,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Feedback
I contacted Data energy today and I was very pleased with the outcome. Sara was very helpful, she was calm and listened to my concerns and was able to provide a good explanation and solution. Thank you very much Sara for your assistance today.
9 février 2026
Avis spontané
Réponse de Data Energy
Dear Frankline,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
I found the customer service…excellent
I found the customer service representative to be extremely helpful recently with some queries that I had to try and resolve. In particular Saran and Taya who went above and beyond to help me. It was such a refreshing change as most companies I deal with these days you have to hang on the phone for ages and when you do get through you don’t seem to get anywhere but I got through to Sarah quickly and she was fantastic. She made sure that my query was dealt with quickly and explained everything we had discussed to Taya so that she could then assist with the query. Everything is now resolved with the help of these two ladies so would just like to send my appreciation and thanks.
30 janvier 2026
Avis spontané
Réponse de Data Energy
Dear Sharon,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara, Taya and the team!
Kind regards,
Data Energy
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