Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Voir plus
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Lisez les avis des autres
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... Voir plus
L'entreprise a répondu
Very informative and helpful lady named Cerease explained the procedure, helped me complete forms and escalated matters to get my issue sorted and completed too. Excellent customer service. I have d... Voir plus
L'entreprise a répondu
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Coordonnées de contact
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Royaume-Uni
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,6
Excellent
950 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Gas Bill £720
Oct-Dec 2025 got a gas bill for £565, 2 people, with less than average gas usage.
Contacted them to no avail. Paid it cause delayed fees are £50!
Jan-Mar 2026 a bill of £720!!! We weren’t even at home during March.
Also no low income winter scheme applied, because reasons…
This company feels like a proper scam.
17 avril 2026
Avis spontané
Réponse de Data Energy
Dear Jon,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility(ies) we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
This communal energy set up means that residents do not have individual utility supply(ies) or the option to choose their own supplier and subsequent tariff(s). It also means that discounts or schemes applicable to a regular supply set ups are not applicable, since the supplier is not a typical domestic supplier, but rather the company that owns the communal network at the development. However, we want to highlight that should any discounts or schemes be released by the government for this type of supply, we will be sure to get in touch about it.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes (such as credit control) agreed upon with our client, the metering data available and the tariff approved by our client for their development.
Regarding the tariff, this is calculated as accurately as possible to recover sufficient funds to clear: the costs of the incoming supply to the communal energy system, the fixed costs associated with running the network and the metering and billing services required by our client for their development. There is no uplift in the tariff and this spread equally accross the period its applicable for and the number or properties at the development.
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
We have looked through our records and were unable to find any correspondence with you. To assist you better, we reached out via Trustpilot to request additional details.
We look forward to receiving this.
Kind regards,
Data Energy
Gemma was great to talk too
Gemma was great to talk too! She spoke politely and reassuringly / took time to explain the process, simplified it and made it as easy as she could for me.
20 avril 2026
Avis spontané
Réponse de Data Energy
Dear Dee,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Been emailing customer service to sort an unpaid bills from client and because no one bothered to respond back we now received suspended account and if have a fee to reconnect.
Been emailing customer service to sort out an issue when a Bill hasnt been paid yet
28 avril 2026
Avis spontané
Réponse de Data Energy
Dear Lilly,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would like the opportunity to look into this further for you.
We’ve reviewed our records and can see that our Customer Care team responded to your previous emails, with the most recent reply sent in January 2026. We haven’t been able to locate any further correspondence from you after this point.
To help us assist you further, please share copies of the emails you mentioned we have not responded to so we can look into what may have happened and address the matter as needed. We’ve opened a ticket on your behalf to facilitate the above and provide further guidance regarding the suspension notice you received.
Kind regards,
Data Energy
We just switched to Data Energy and…
We just switched to Data Energy and there isn’t a reference number to identify my flat if I don’t get into their portal before I pay. After payment via bank transfer, I was a bit concerned so I asked the portal’s chatbot. Eventually I got through to Taya and she’s really helpful and followed up with me via email a couple of days later. She’s helpful and I am happy customer.
24 avril 2026
Avis spontané
Réponse de Data Energy
Dear Emily,
Thank you for leaving us a 4* review, we really appreciate it!
When you pay via Bank Transfer, you can utilise the account number as payment reference which will ensure the payment is allocated to your account. Nonetheless we do recommend payments to be made via the online portal as it gives you and our team an instant record of payments made to the account.
We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
I had a really positive experience…
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything clear and easy to understand.
Thank you for the great customer service!
23 avril 2026
Avis spontané
Réponse de Data Energy
Dear Anita,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
nothing solved
nothing solved. I keep receiving again and again the same message forwarding me to an article which solved nothing. Impossible to talk to a human. I did not manage to pay my bill. Horrible experience very frustating.
21 avril 2026
Avis spontané
Réponse de Data Energy
Dear Bruno,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
To help manage the volume of queries we are receiving, when starting a live chat, our AI adviser, Eden, suggests articles based on your query that may be helpful. Once you request to speak with an adviser and submit your details, you are placed in the queue to be connected to our Customer Care team - we aim to pick up new chats within 10 minutes. While waiting, Eden may also direct you to our FAQ page for quick guidance, but this does not replace speaking with a member of our team.
We have reviewed your interaction and can see that your live chat was picked up within 2 minutes of submitting your details to be connected to our Customer Care team. Our adviser began assisting you with making an international payment by providing the relevant bank details. When you indicated that you preferred to pay online, they followed up to guide you further, but we then stopped receiving responses. After checking in several times without a reply, the chat was closed after 15 minutes so the adviser could support other customers in the queue.
We understand your concern about not being able to resolve the issue during your live chat, however, this was not due to a lack of access to a member of our Customer Care team. They have since reached out again to assist further. We hope this follow-up helps clarify things and improves your experience going forward.
Kind regards,
Data Energy
They don't answer the telephone at all…
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time.
I gave up and started using the Live Chat function - painful to get past AI bots and actually talk to a real operator. However once I did - Taya did a great job and sorted things quickly. Very efficient.
It's just annoying when companies don't allow their staff to speak on the phone and action things quickly that way but will have plenty of them on computers to do the exact same thing.
No fault to Taya she was great - but I wasted 30 minutes of my time trying to get through to someone for a simple administrative issue that took minutes to flag and fix.
22 avril 2026
Avis spontané
Réponse de Data Energy
Dear Chirag,
Thank you for taking the time to share your feedback.
We’re sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when it’s your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
In addition to the above, to help manage the volume of queries we are receiving, when starting a live chat, our AI adviser, Eden, suggests articles based on your query that may be helpful. Once you request to speak with an adviser and submit your details, you are placed in the queue to be connected to our Customer Care team - we aim to pick up new chats within 10 minutes. While waiting, Eden may also direct you to our FAQ page for quick guidance, but this does not replace speaking with a member of our team.
We are pleased to hear that you are happy with the customer service Taya provided on your live chat. We were wondering if you could kindly amend the review rating to better reflect your customer service experience with Taya.
Kind regards,
Data Energy
Kind and professional
They acted on my request and went above and beyond to help me even though i discovered they no longer covered my property.
21 avril 2026
Avis spontané
Réponse de Data Energy
Dear Marion,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was amazing and helpful in…
Sara was amazing and helpful in explaining everything.
14 avril 2026
Avis spontané
Réponse de Data Energy
Dear Tricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Good customer service
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
20 avril 2026
Avis spontané
Réponse de Data Energy
Dear Jana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Frustration in getting my first bil!
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
16 avril 2026
Avis spontané
Réponse de Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Good customer service
Taya who helped me today over the phone was great, listened to exactly what the problem was and solved it very quickly. An asset to her team and a very polite service agent
17 avril 2026
Avis spontané
Réponse de Data Energy
Dear Connor,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Quick to respond
16 avril 2026
Avis spontané
Réponse de Data Energy
Dear Helen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was very helpful and provided me…
Sara was very helpful and provided me with all the information I needed. She spent a great deal of time researching the various questions.
16 avril 2026
Avis spontané
Réponse de Data Energy
Dear Carole,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very well handled.
14 avril 2026
Avis spontané
Réponse de Data Energy
Dear Matt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
16 avril 2026
Avis spontané
Réponse de Data Energy
Dear Sming,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Really good customer service on a…
Really good customer service on a complicated issue. Taya showed patience, care and was prompt!
15 avril 2026
Avis spontané
Réponse de Data Energy
Dear Max,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good staff
Staff Cerease is very helpful and Solve my problem In a very short time.
15 avril 2026
Avis spontané
Réponse de Data Energy
Dear Chan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Customer service was really helpful
They helped sort out my issues through their live chat service.
15 avril 2026
Avis spontané
Réponse de Data Energy
Dear Akhil,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Everything was ok
15 avril 2026
Avis spontané
Réponse de Data Energy
Dear Valentina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
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