Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
L'entreprise a répondu
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Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Voir plus
L'entreprise a répondu
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very fast and efficient service,very pleased with your service
Very fast,efficient service very pleased with your work/service
1 décembre 2025
Réponse de DBS Check Online
Hi Eardly,
Thank you for your wonderful 5 star review!
We are pleased to hear you found our services fast and efficient.
Your feedback is appreciated and we hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Very easy to use the Website
Very easy to use the Website and follow the guidance
30 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for your amazing review!
We are pleased to hear the website was very easy to use and the instructions provided were clear to follow.
We hope to serve you again in the future!
Kind Regards,
Sophie
Communications Officer
The best thing about DBS check online…
The best thing about DBS check online is their speed! My friend applied her DBS from another source and I did from them, I got it in less than a week while her’s was not received even in 20 days.
Best service and easy interface.
29 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Veronica,
We really appreciate your fantastic 5 star review!
It is very good to hear you are pleased with the swiftness of our service.
As a result of our quick processing times, your certificate was dispatched the same day we submitted your application!
We hope to provide you with a fast service again in the future.
Kind Regards,
Max
Communications Officer
Very proffesional freindly and…
Very proffesional freindly and thourough staff whom deliiver a quick and methodical service would definately recommend using
28 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Mike,
Thank you for your delightful 5 star review!
It is great to hear you are pleased with the service you have received.
At DBS Check Online, we constantly strive to improve our services and hope our account managers meet the needs and expectations of our valued customers.
Our priority is to process and submit your employees applications in a timely manner to shorten the turnaround for your certificates to be dispatched.
We hope to provide you with a quick, efficient service again in the future!
Kind Regards,
Sophia
Communications Officer
The application was simple to follow
The application was simple to follow, a little expensive but most things are
28 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Stuart,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear the application was simple to follow. We aim to provide clear and concise instructions throughout to make this process smoother for you.
We do understand our prices are slightly higher but we hope the quality and swiftness of our service can justify these for you.
We appreciate your honest feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Everyone can use this app very easily if i can
English is not my first language still i managed to apply my form. The steps was very easy to follow.
27 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Sarish,
We really appreciate you taking the time to leave us a 5 star review!
It is lovely to hear our system was easy for you to use.
We hope to provide you with a seamless experience again in the future!
Kind Regards,
Sophia
Communications Officer
It was easy when I did it the 2nd time
It was easy and when I did it the 2nd time it went perfectly. However, I did get waylaid by Pr@world-linesolutions and paid them by accident. I have asked for a refund from them.
27 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Keith,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear the process was easy for you to complete.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
An absolute nightmare
An absolute nightmare. I have established that I have an ongoing DBS enhanced and valid but thought I was registered for the online service, but appears not! Stupidly cannot find the DBS certificate. Umpteen calls later I have to reapply as cannot have a replacement certificate. A nightmare.
27 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi SallyAnn,
Thank you for taking the time to leave us a review.
We are sorry to hear you experienced difficulty in registering for the Update Service.
Unfortunately, this is not a service we provide and can only be provided by the Disclosure and Barring Service themselves.
The DBS do have requirements which need to be met before you can register onto the Update Service. One of these being you need to register within 30 days from the date your certificate is dispatched.
Unfortunately, if the window is missed to register, a new application has to be made.
If you would like to reapply, please contact our support team at enquiries@dbscheckonline.org.uk and we will get this process started for you.
Kind Regards,
Sophia
Communications Officer
Excellent company to deal with…
This company is by far the easiest and most efficient at completing my company's DBS requirements.
27 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi,
Thank you for your amazing 5 star review!
We are delighted to hear our system is easy and efficient for you to use.
We appreciate your feedback and hope to work with you again!
Kind Regards,
Sophia
Communications Officer
Quick
Quick, easy to use site
The only negative was the cost of getting a DBS certificate £££ far too much!
26 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Carrie,
Thank you for taking to time to leave us a 5 star review!
We are pleased to hear you found our services quick and easy to use.
Whilst we do understand our prices are slightly higher, we hope the quality and swiftness of our service can justify these for you.
We also provide add-ons which can be purchased along with your DBS Check.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
The quick response when filling and…
The quick response when filling and sending documents.
26 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Lewis,
We appreciate your lovely review!
It is good to hear you received quick service. We are one of the fastest providers in terms of processing applications. As a result, the turnaround time for certificates to be dispatched is often quicker.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Very easy and fast.
26 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Rebecca,
We really appreciate you taking the time to leave us a review!
It is lovely to hear you found the process very easy and fast.
We hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Straight forward and well explained.
Straight forward and well explained.
25 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Jo,
We really appreciate your amazing review!
We are delighted to hear the application process was very straight forward and well explained.
We hope to provide you with a seamless experience again in the future!
Kind Regards,
Sophia
Communications Officer
Basic Disclosure check
Basic Disclosure check. I have just completed this online, it was much more expensive than I assumed DBS checks are, at £84 when GOV.UK advertises at £18. Not aware of this cost until then end of the process.
I am concerned now as I have received no email confirmations at all, despite completing the process.
24 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Steven,
Thank you for taking the time to leave us a review.
We can confirm none of our services cost £84, therefore you may have applied for this check through a different DBS provider.
However, if you believe you have used our services and would like to speak to an advisor about this, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Kind Regards,
Sophia
Communications Officer
Very friendly and helpful
20 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Chris,
We really appreciate your amazing feedback!
It is wonderful to hear you received good customer service and had a positive experience whilst using our services.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Applying was quick and easy.
23 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Noel,
Thank you for your 5 star review!
It is lovely to hear you found the process quick, simple and easy.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
The speed and simplicity of the process
The speed and simplicity of the process
21 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Cliff,
We really appreciate you taking the time to leave us a 5 star review!
It is amazing to hear you received quick service and the process was easy for you.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Joe,
Thank you for your amazing 5 star review!
We are pleased to hear our services were very easy for you to use.
We aim to submit all applications within 2-3 working hours. This means the turnaround time for your DBS certificate to be dispatched is often quicker.
We hope to provide you with a quick, easy experience again soon.
Kind regards,
Sophie
Communications Officer
Extremely annoying procedure…
Extremely annoying procedure photographing documents then my face etc. I understand you have to be secure but I am not computer savvy and finding the whole system very difficult
18 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Anthony,
Thank you for taking the time to leave us a review.
It is unfortunate to hear you found the digital verification difficult to use.
We also provide alternative methods when it comes to uploading your ID documents. For example, if you are struggling with the digital verification, your documents can be uploaded manually online or alternatively emailed over to us so we can upload these for you. If you would like to email them, please send the scanned copies to documents@dbscheckonline.org.uk.
Our Customer advisors are on hand to help with any queries or struggles just like this and are there to help and guide you through the process.
If you would like additional help, please contact our support team by phone or by email at : enquiries@dbscheckonline.org.uk Monday to Friday between 9 - 5.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Bartosz,
Thank you for your amazing 5 star review!
It is wonderful to hear the process was quick and easy for you.
Your feedback is highly appreciated. We hope to serve you again soon!
Kind Regards,
Sophia
Communications Officer
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