Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus
L'entreprise a répondu
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Voir plus
L'entreprise a répondu
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
DBS check online application service for Individuals & businesses
Coordonnées de contact
Royaume-Uni
- dbscheckonline.org.uk
4,1
Bien
4 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DBS Check Online
Hi Alison,
We really appreciate you taking the time to leave us a review!
It is good to hear you had a smooth, seamless experience whilst using our services.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Quick to complete
Quick to complete apart from some issue with my reading glasses doing the face scan
17 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Brian,
Thank you for leaving a 5 star review!
We are pleased to hear the process was quick for you to complete.
If in future the issue persists when using the digital ID verification, please feel free to use the manual verification or email your scanned documents directly to our team.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
No reference to the cost involved using…
No reference to the cost involved using this site. DBS cost £21.50 on actual GOV website, but this website charged £120.
At no stage was the cost shown/broken down or required to be confirmed prior to submission. First indication of actual cost was a confirmation email.
The fees are buried at the end of the home page on a separate link, not exactly user friendly not do I believe any actual direct human service is provided.
Follow up is being made with the company (no response yet), the bank and regulatory bodies plus media services.
There is no need for this service to exist.
NOT RECOMMENDED
17 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Dave,
Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed, and we’d like to clarify a few important points to avoid any misunderstanding.
We are not the Government and do not claim to be. We provide a paid support service, which includes application assistance, identity guidance, document checking, customer support, and status updates throughout the process. Our pricing reflects the full support package we offer, not just the government fee for the certificate itself.
Our fees are displayed on the website before an application is submitted, and customers must confirm they understand the cost before proceeding. We appreciate that some people prefer to apply directly through the Government website, and that option is always available for those who do not require additional support.
Regarding the share code:
Basic DBS checks do not automatically generate a share code. These codes are issued directly by the Disclosure and Barring Service, and only they can provide or reset them. When customers require a share code, we direct them to the correct issuing authority so they can access their certificate securely.
We understand this situation has been frustrating for you, and we would be happy to review your case in full. If you can provide your order number, our team will ensure everything has been handled correctly and offer further support where possible.
Thank you again for your feedback — it helps us continue improving our service.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Christopher,
Thank you so much for your wonderful review!
It is lovely to hear our services were easy for you to use and the experience was helpful.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
I was very happy with the overall…
I was very happy with the overall service provided. Easy step by step procedure. I thought it was very expensive. Not sure why it should be so expensive to do.
14 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Ray,
Thank you so much for your delightful 5 star review!
It is good to hear you are pleased with the service you have received and it was easy to use.
We understand our prices are slightly higher, however these can be justified by a number of services we provide.
For example, we are one of the quickest in terms of processing and also offer additional add-ons which you can purchase along with your DBS check.
We appreciate your feedback and hope to work with you again soon.
Kind Regards,
Max
Communications Officer
I always feel reassured that the team can assist me
I always feel reassured that the team at DBS Check Online are interactive and proactive and answer any questions/offer support and help as required.
13 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Tonia,
We really appreciate your feedback!
At DBS Check Online, our team are always here to support you and help with any queries you may have during the application process.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi Cathy,
Thank you for your 5 star review!
At DBS Check Online, we constantly strive to improve our services and offerings to meet the needs and expectations of our valued customers. We are delighted you found our service easy to use.
We hope to serve you again in the future!
Kind Regards,
Staff were extremely helpful and…
Staff were extremely helpful and website is so easy to use.
6 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Darren,
Thank you for lovely feedback!
It is wonderful to hear the website was easy for you to use and our team were extremely helpful.
At DBS Check Online customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We appreciate your review and hope to work with you again.
Kind Regards,
Max
Communications Officer
Really easy to use website
Really easy to use website.
Process from start to finish went without a hitch.
11 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Cameron,
Thank you for your wonderful review!
We are pleased to hear our website was really easy for you to use and the process was smooth for you.
We hope to provide you with another seamless experience in the future!
Kind Regards,
Max
Communications Officer
Really quick and easy service to use.
10 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Matthew,
Thank you so much for leaving a 5 star review!
It is good to hear our service was easy for you to use and quick.
We hope to serve you again soon!
Kind Regards,
Sophia
Communications Officer
Very got thankyou very mać
3 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Mickey,
Thank you for your 5 star review!
We are pleased to know you had a positive experience whilst using our services.
We hope to work with you again soon!
Kind Regards,
Max
Communications Officer
DBS Check online are really helpful and…
DBS Check online are really helpful and professional my go to company for DBS checks
6 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Dan,
We appreciate you taking the time to leave us a fantastic review!
It is amazing to hear we are your go to company for DBS checks.
Thank you for your feedback, we hope to continue working with you in the future!
Kind Regards,
Sophia
Communications Officer
the web pages are set out very easily…
the web pages are set out very easily to use
6 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Philip,
Thank you for taking the time to share your feedback!
It is wonderful to hear you are pleased with our online service and it was easy for you to use.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Amazing
Fast, efficient and super easy to apply. My application was processed immediately and approved same day! Bonus, was able to download my certificate digitally.
6 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Julee,
Thank you for your amazing 5 star review!
It is wonderful to hear you are pleased with the service you have received.
At DBS Check Online, we aim to process all applications within 2-3 working hours to aid results being issued faster.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
I would prefer to communicate one to one
I would prefer to communicate one to one by email to explain procedures what I have to do step by step exept informaition on webside of DBS Gov. Uk.I called before to find information , but it was not explained properly. Last time they gave me another phone number and oficer explained me everything and contact with me by email and sort my important problem with documentation for HOME OFFICE .
3 novembre 2025
Réponse de DBS Check Online
Hi Naila,
Thank you for sharing your feedback. We’re glad to hear that you were eventually able to get the guidance you needed, and we’d like to clarify how our service works to avoid any misunderstanding.
Our team provides application support, including step‑by‑step guidance, document checking, and help with completing the process correctly. Many customers prefer to communicate by email so they can receive clear written instructions, and we are always happy to support people in that way.
However, it’s important to note that we are not the Government and do not replace the official DBS or Home Office services. In some cases, especially where additional verification or specialist advice is required, customers may still need to speak directly with the relevant Government department. This ensures the information they receive is accurate and specific to their situation.
If you still need assistance or would like us to review your application or documentation, please contact our support team with your reference number. We’re here to help and want to make sure you feel fully supported throughout the process.
Thank you again for your feedback.
Kind Regards,
Sophia
Communications Officer
Réponse de DBS Check Online
Hi Nicole,
Thank you for your 5 star review!
It is amazing to hear the forms were easy for you to access and use.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Réponse de DBS Check Online
Hi,
We appreciate you taking the time to leave us a review!
It is good to know you had a positive experience whilst using our services.
We hope you will choose us again for you DBS needs.
Kind Regards,
Sophia
Communications Officer
Quick and efficient service explaining…
Quick and efficient service explaining procedure and support if required
4 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi,
We appreciate your lovely 5 star review!
It is wonderful to hear you received quick and efficient service.
Our advisors are on hand to help with any queries or struggles you are experiencing during the application process over the phone or by email.
We hope to provide you with a smooth experience again in the future!
Kind Regards,
Sophia
Communications Officer
Quick and helpful response
4 novembre 2025
Avis spontané
Réponse de DBS Check Online
Hi Richard,
Thank you for your amazing 5 star review!
It is good to hear you found the process quick and helpful.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Quick response to all emails
Quick response to all emails, I had my DBS within days of applying for it
3 novembre 2025
Réponse de DBS Check Online
Hi Amelia,
Thank you for your wonderful 5 star review!
It is lovely to hear you received quick and efficient service from our team here at DBS Check Online.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.