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Lisez les avis des autres

Noté 5 sur 5 étoiles

Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.

L'entreprise a répondu

Noté 5 sur 5 étoiles

For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Système de suivi des candidatures

Informations provenant de diverses sources externes

DBS check online application service for Individuals & businesses


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Noté 5 sur 5 étoiles

Easy to apply

Easy to apply. Not onerous.

17 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Alison,

We really appreciate you taking the time to leave us a review!

It is good to hear you had a smooth, seamless experience whilst using our services.

We hope to work with you again in the future!

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Quick to complete

Quick to complete apart from some issue with my reading glasses doing the face scan

17 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Brian,

Thank you for leaving a 5 star review!

We are pleased to hear the process was quick for you to complete.

If in future the issue persists when using the digital ID verification, please feel free to use the manual verification or email your scanned documents directly to our team.

We hope to work with you again in the future!

Kind Regards,
Sophia
Communications Officer

Noté 1 sur 5 étoiles

No reference to the cost involved using…

No reference to the cost involved using this site. DBS cost £21.50 on actual GOV website, but this website charged £120.
At no stage was the cost shown/broken down or required to be confirmed prior to submission. First indication of actual cost was a confirmation email.
The fees are buried at the end of the home page on a separate link, not exactly user friendly not do I believe any actual direct human service is provided.
Follow up is being made with the company (no response yet), the bank and regulatory bodies plus media services.
There is no need for this service to exist.
NOT RECOMMENDED

17 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Dave,

Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed, and we’d like to clarify a few important points to avoid any misunderstanding.

We are not the Government and do not claim to be. We provide a paid support service, which includes application assistance, identity guidance, document checking, customer support, and status updates throughout the process. Our pricing reflects the full support package we offer, not just the government fee for the certificate itself.

Our fees are displayed on the website before an application is submitted, and customers must confirm they understand the cost before proceeding. We appreciate that some people prefer to apply directly through the Government website, and that option is always available for those who do not require additional support.

Regarding the share code:
Basic DBS checks do not automatically generate a share code. These codes are issued directly by the Disclosure and Barring Service, and only they can provide or reset them. When customers require a share code, we direct them to the correct issuing authority so they can access their certificate securely.

We understand this situation has been frustrating for you, and we would be happy to review your case in full. If you can provide your order number, our team will ensure everything has been handled correctly and offer further support where possible.

Thank you again for your feedback — it helps us continue improving our service.

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Impressed

Very impressed with how easy and helpful the experience was.

14 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Christopher,

Thank you so much for your wonderful review!

It is lovely to hear our services were easy for you to use and the experience was helpful.

We hope to serve you again in the future.

Kind Regards,
Max
Communications Officer

Noté 5 sur 5 étoiles

I was very happy with the overall…

I was very happy with the overall service provided. Easy step by step procedure. I thought it was very expensive. Not sure why it should be so expensive to do.

14 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Ray,

Thank you so much for your delightful 5 star review!

It is good to hear you are pleased with the service you have received and it was easy to use.

We understand our prices are slightly higher, however these can be justified by a number of services we provide.

For example, we are one of the quickest in terms of processing and also offer additional add-ons which you can purchase along with your DBS check.

We appreciate your feedback and hope to work with you again soon.

Kind Regards,
Max
Communications Officer

Noté 5 sur 5 étoiles

I always feel reassured that the team can assist me

I always feel reassured that the team at DBS Check Online are interactive and proactive and answer any questions/offer support and help as required.

13 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Tonia,

We really appreciate your feedback!

At DBS Check Online, our team are always here to support you and help with any queries you may have during the application process.

We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer

Noté 5 sur 5 étoiles

Easy online experience

Easy online experience

12 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Cathy,

Thank you for your 5 star review!

At DBS Check Online, we constantly strive to improve our services and offerings to meet the needs and expectations of our valued customers. We are delighted you found our service easy to use.

We hope to serve you again in the future!

Kind Regards,

Noté 5 sur 5 étoiles

Staff were extremely helpful and…

Staff were extremely helpful and website is so easy to use.

6 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Darren,

Thank you for lovely feedback!

It is wonderful to hear the website was easy for you to use and our team were extremely helpful.

At DBS Check Online customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.

We appreciate your review and hope to work with you again.

Kind Regards,
Max
Communications Officer

Noté 5 sur 5 étoiles

Really easy to use website

Really easy to use website.
Process from start to finish went without a hitch.

11 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Cameron,

Thank you for your wonderful review!

We are pleased to hear our website was really easy for you to use and the process was smooth for you.

We hope to provide you with another seamless experience in the future!

Kind Regards,
Max
Communications Officer

Noté 5 sur 5 étoiles

Really quick and easy service to use.

10 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Matthew,

Thank you so much for leaving a 5 star review!

It is good to hear our service was easy for you to use and quick.

We hope to serve you again soon!

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Very got thankyou very mać

3 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Mickey,

Thank you for your 5 star review!

We are pleased to know you had a positive experience whilst using our services.

We hope to work with you again soon!

Kind Regards,
Max
Communications Officer

Noté 5 sur 5 étoiles

DBS Check online are really helpful and…

DBS Check online are really helpful and professional my go to company for DBS checks

6 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Dan,

We appreciate you taking the time to leave us a fantastic review!

It is amazing to hear we are your go to company for DBS checks.

Thank you for your feedback, we hope to continue working with you in the future!

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

the web pages are set out very easily…

the web pages are set out very easily to use

6 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Philip,

Thank you for taking the time to share your feedback!

It is wonderful to hear you are pleased with our online service and it was easy for you to use.

We hope to serve you again in the future!

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Amazing

Fast, efficient and super easy to apply. My application was processed immediately and approved same day! Bonus, was able to download my certificate digitally.

6 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Julee,

Thank you for your amazing 5 star review!

It is wonderful to hear you are pleased with the service you have received.

At DBS Check Online, we aim to process all applications within 2-3 working hours to aid results being issued faster.

We hope to work with you again in the future!

Kind Regards,
Sophia
Communications Officer

Noté 1 sur 5 étoiles

I would prefer to communicate one to one

I would prefer to communicate one to one by email to explain procedures what I have to do step by step exept informaition on webside of DBS Gov. Uk.I called before to find information , but it was not explained properly. Last time they gave me another phone number and oficer explained me everything and contact with me by email and sort my important problem with documentation for HOME OFFICE .

3 novembre 2025
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Réponse de DBS Check Online

Hi Naila,

Thank you for sharing your feedback. We’re glad to hear that you were eventually able to get the guidance you needed, and we’d like to clarify how our service works to avoid any misunderstanding.

Our team provides application support, including step‑by‑step guidance, document checking, and help with completing the process correctly. Many customers prefer to communicate by email so they can receive clear written instructions, and we are always happy to support people in that way.

However, it’s important to note that we are not the Government and do not replace the official DBS or Home Office services. In some cases, especially where additional verification or specialist advice is required, customers may still need to speak directly with the relevant Government department. This ensures the information they receive is accurate and specific to their situation.

If you still need assistance or would like us to review your application or documentation, please contact our support team with your reference number. We’re here to help and want to make sure you feel fully supported throughout the process.

Thank you again for your feedback.

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Easy access

Easy access, easy to use forms and quick turnover.

13 octobre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Nicole,

Thank you for your 5 star review!

It is amazing to hear the forms were easy for you to access and use.

We hope to work with you again in the future!

Kind Regards,
Max
Communications Officer

Noté 4 sur 5 étoiles

Clear service

Clear service. Personal assistance.

5 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi,

We appreciate you taking the time to leave us a review!

It is good to know you had a positive experience whilst using our services.

We hope you will choose us again for you DBS needs.

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Quick and efficient service explaining…

Quick and efficient service explaining procedure and support if required

4 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi,

We appreciate your lovely 5 star review!

It is wonderful to hear you received quick and efficient service.

Our advisors are on hand to help with any queries or struggles you are experiencing during the application process over the phone or by email.

We hope to provide you with a smooth experience again in the future!

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Quick and helpful response

4 novembre 2025
Avis spontané
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Réponse de DBS Check Online

Hi Richard,

Thank you for your amazing 5 star review!

It is good to hear you found the process quick and helpful.

We hope to serve you again in the future!

Kind Regards,
Sophia
Communications Officer

Noté 5 sur 5 étoiles

Quick response to all emails

Quick response to all emails, I had my DBS within days of applying for it

3 novembre 2025
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Réponse de DBS Check Online

Hi Amelia,

Thank you for your wonderful 5 star review!

It is lovely to hear you received quick and efficient service from our team here at DBS Check Online.

We hope to work with you again in the future!

Kind Regards,
Sophia
Communications Officer

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