Fuel card became inactive due to non use. A quick phone to customer services was answered immediately by Dani who had issue resolved in less than a minute. Apart from the quick professional solution,... Voir plus
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Lisez les avis des autres
Niamh Murray is a great representative of D.C.I. I contacted D.C.I. today on behalf of my company, and Niamh answered my call. Niamh is a very professional, courteous and helpful individual, which m... Voir plus
I had a courtesy call from Linda Barrett as i have retired and will no longer require the use of my DCI card, Im foud her to be courteous,polite and efficient with my situation My experince with... Voir plus
L'entreprise a répondu
After experiencing an issue with my account and missed payment, I got in contact with Leah, an Account Manager with DCI, who listened to my problem, gave me clear information, went away contacted vari... Voir plus
À propos de l'entreprise
- Fournisseur de carburant
- aussi dans
- Fournisseur de carburant diesel
- Service de paiement
- Services aux entreprises
À propos de DCI Radius
Écrit par l'entreprise
Coordonnées de contact
4,6
Excellent
1 k avis
Demande des avis aux clients
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Scam scam scam
Scam scam scam
Avoid this company at all costs. I got cold called from a sales rep about a Texaco fuel card. I asked directly if it was DCI and he said nothing to do with them (as I've had terrible experience with them before). After numerous calls I said I'd set up an account as there were no costs.
They set me up 2 accounts and I found out there is a charge on all cards even if not used.
Also there business plan is give a good price for the first few weeks and then increase it until you pay higher - you then have to ring and get an account manager who then gets you "as good a price as possible" and the whole process starts over and the price goes up.
Scam scam scam
31 août 2026
Avis spontané
Réponse de DCI Radius
Dear Gearoid, we are sorry to hear about the experience you have received. We would like to thank you for giving us the opportunity to investigate your query further. Should you need further assistance, you contact our team at +35391482934 . We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Requested a copy of an invoice I had…
Requested a copy of an invoice I had misplaced and thanks to Ciara (DCI- Radius) I recieved straight away.
Very helpful.
27 août 2026
Avis spontané
Réponse de DCI Radius
Hi Thomas, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with Radius Fuel Solutions.
As a small independent business, cash flow can sometimes be challenging, and unfortunately we had a Direct Debit returned. I completely accept responsibility for paying what our company owes, and I have absolutely no issue paying for the fuel we have used.
What I do have an issue with is being charged £80 for a failed Direct Debit.
In my opinion, £80 is completely disproportionate for what is essentially an unsuccessful automated payment and the associated administration. Charges like this make an already difficult situation significantly worse for small businesses trying to get their accounts back on track.
I have asked Radius to explain exactly how an £80 charge is justified and what actual administrative costs are incurred that warrant such a substantial fee.
Businesses should absolutely pay what they owe, but I also believe large companies should treat their smaller customers fairly when genuine cash-flow problems occur.
Unfortunately, based on my experience, I cannot recommend Radius Fuel Solutions. I would strongly advise other small businesses considering their fuel cards to read all charges and terms very carefully, particularly those relating to failed Direct Debits.
27 août 2026
Avis spontané
Réponse de DCI Radius
Good morning, Joseph.
We appreciate you taking the time to share your detailed feedback regarding the failed Direct Debit charge.
We understand your frustration with the £80 fee, especially when managing cash flow as a small business. We recognize that such charges can exacerbate an already challenging situation.
We want to assure you that we are reviewing your comments carefully and someone from our Credit Team will be in touch with you to discuss this matter further.
We appreciate your feedback and hope to have the opportunity to discuss this with you further.
Kind regards,
The Radius Team
Effective and friendly service
Myfanwy was friendly and addressed my query quickly and effectively.
26 août 2026
Avis spontané
Réponse de DCI Radius
Hi Cormac, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
"Myfanwy "the agent very helpful and…
"Myfanwy "the agent very helpful and clearly knew how to do their job with min fuss to resolve my query .
25 août 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Niamh Murray - Customer Service Advsior
Niamh Murray thoroughly went through our account and helped facilitate everything we requested in a very short turnaround. I addition she was very helpful and friendly.
Thank you for all your help.
24 août 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Olivia very very helpful
Olivia very very helpful
A super addition to your company
24 août 2026
Avis spontané
Réponse de DCI Radius
Hi Kathleen , thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Very pleased with service
Very pleased with service - no hold time , was assisted by Niamh who was friendly, knowledgeable and very helpful - she stayed online with me to make sure my query was answered and resolved - thank you
24 août 2026
Avis spontané
Réponse de DCI Radius
Hi Peter, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Scam--avoid at all costs
Scam--avoid at all costs. Pump prices keep climbing, hidden fees and 'review' fees of €80 on invoices which are charged weekly even if cards are not used. They just keep racking up invoices with made-up charges. Absolute gangsters and very pushy sales team.
It's also very clear that they are paying for positive reviews as they are all worded almost identically and from new and fabricated accounts.
21 août 2026
Avis spontané
Réponse de DCI Radius
Hi Christina, thank you for taking the time to leave this feedback. We're sorry to hear your experience hasn't reflected the standard we aim for, and we'd really like the chance to look into this properly but struggling to find your account. Please get in touch with us directly at +35391482934 or customerservices.dci@radius.com with your account details, and we'll be happy to review and address your concerns.
Réponse de DCI Radius
Hi Mandlenkosi, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Olivia.
Kind regards,
Radius Business Solutions (Ireland) Limited
Daniel Owen in Customer Service
I needed to replace a couple of fuel cards that didn't arrive due to incorrect address issues. Daniel Owen, looked after me and did everything inside of 2 minutes and reordered 2 cards for me. Stellar customer service.
18 août 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
Kind regards,
Radius Business Solutions (Ireland) Limited
A very professional customer service team
When the very seldom need arises, it's always a pleasure to contact the customer service team as at Radius. The representatives are very helpful and engaging and always go above an beyond to solve problems. I spoke to Niamh today and she was extremely helpful, keep up the great work.
19 août 2026
Avis spontané
Réponse de DCI Radius
Hi Paul, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
Kind regards,
Radius Business Solutions (Ireland) Limited
Great customer service from Niamh…
Great customer service from Niamh today. Sorted my issue within minutes and was very pleasant
19 août 2026
Avis spontané
Réponse de DCI Radius
Hi Abi, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
I must say any interactions I have had…
I must say any interactions I have had with DCI have resulted in a very positive experience ,especially Niamh who has constantly kept us informed on the latest fuel prices ,which are ever changing globally.
Thanks Niamh.👍
18 août 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.
Kind regards,
Radius Business Solutions (Ireland) Limited
Niamh Murry was so helpful and took the…
Niamh Murry was so helpful and took the stress out of getting the information I needed 10/10
Thanks a Million
18 août 2026
Avis spontané
Réponse de DCI Radius
Hi Brendan, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
I contacted radius to resolve an issue…
I contacted radius to resolve an issue with a payment and Dani was more than helpful. I couldn’t recommend radius highly enough
18 août 2026
Avis spontané
Réponse de DCI Radius
Hi Conor, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Exceptional Customer Service from Olivia T.
I recently had a phone call with Olivia T., and I was very impressed by how supportive, patient, and professional she was throughout the conversation.
Her positive attitude and genuine willingness to help made the experience much easier and more pleasant. I would love to see this level of customer care in every customer service interaction.
Thank you, Olivia, for your outstanding support!
7 août 2026
Avis spontané
Réponse de DCI Radius
Hi Anna, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Thanks again Olivia for your help and…
Thanks again Olivia for your help and patience! Great service.
James
14 août 2026
Avis spontané
Réponse de DCI Radius
Hi James, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Customer service
Well looked after by Olivia who was very pleasant and more than willing to assist with my query which she sorted in minutes
14 août 2026
Avis spontané
Réponse de DCI Radius
Hi Thomas, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Had a little query about my account and…
Had a little query about my account and a lovely kind lady Niamh was very prompt and profesional in helping me sort it out in no time much appreciated.
13 août 2026
Avis spontané
Réponse de DCI Radius
Hi Michael, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
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