The 5 stars are for customer support 2 stars for the cameras. The set up process was not simple with lots of ads and a short battery life on the camera. The app didn't give notifications when someon... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have started a return procedure. your web site advised there is a monthly fee for the use of this service. I did not find this when I bought these cams. Your rep was very helpful and courteous send... Voir plus
L'entreprise a répondu
From asking google about security cameras to ordering from your site about 5 minutes. One comment however the cost of the waranty was not mentioned on the general pricing page, it should be.
L'entreprise a répondu
Ich bin mit dem Angebot des Unternehmens sehr zufrieden. Einziger Nachteil für mich war, dass die Kommunikation nur in Englisch stattfand. Die Summe, die wegen der Rückgabe des Produkts geleistet wu... Voir plus
4,1
Bien
258 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to use.
12 août 2026
Avis spontané
No tricks
I am not sure what you want me to except like to see price before purchased button
11 août 2026
Avis spontané
I didn't want the air tag
I didn't want the air tag. Very tricky to navigate.
29 juillet 2026
Avis spontané
Réponse de SpyFocus
Hi Kenneth,
Thank you for your review.
After reviewing your message, it appears that the Air Tag mentioned is not a product associated with VistaFocus.
As we were unable to locate your order based on the review alone, we have requested further information from you so we can verify the situation and assist accordingly.
Best regards,
Laura from SpyFocus
This camera sounds perfect
This camera(s) sounds perfect for my needs (watching over my 95 year old Mom when I have to step away). Very much looking forward to receiving the product and I'm hoping 'easy set-up' is my reality!
26 juillet 2026
Avis spontané
I had a question by email
I had a question by email. The battery life before recharging it and got an immediate response. An answer r by email that quickly was very unexpected for me.
Great job!!
21 juillet 2026
Avis spontané
Customer service sucks
Scammed where is my refund. You should be ashamed of your terrible customer service. Order canceled immediately as chargedbim us funds. This was not disclosed and has been over 45 days waiting for refund. Disputed with Scotiabank and their service isn't much better.
31 mai 2026
Avis spontané
Réponse de SpyFocus
UPDATE
Hello Chris,
Thank you for sharing the needed information.
We have located your order and see that the situation was resolved in the meantime.
Customer experience is important to us, and we use input like this to improve our products and processes. Thank you for taking the time to share your experience. If you have any further questions, please do not hesitate to reach out.
______________________________
Hello Chris,
Thank you for your feedback.
We take your refund situation seriously and would appreciate the opportunity to review the case in detail. We have sent you a separate request for your order information, as we were unable to identify the order from the review alone.
We look forward to assisting you further.
Kind regards,
Laura from SpyFocus
Disappointed
Did my research and according to internet search these mini cameras were rated #1....Ordered June 20, 2026 ....I wished the cameras were as good as the online research said; they were not easy to set up, the app did not work with camera and I decided to return. I did see reviews online that indicated getting refund on return was difficult. It seems to be accurate. Items were returned (at my expense for $10.40 postage) and received July 9, 2026, with 5-7 days expected to received my refund and could take up to 3-20 days?? Still waiting!!! Please send my refund ASAP, very disappointed in customer service.
5 juillet 2026
Avis spontané
Réponse de SpyFocus
UPDATE
Hi Austin,
Thank you for sending over your order details.
We have located your order and assigned an agent to review your case further.
Our team is eager to look into the situation and work with you toward a resolution as soon as possible.
___________________________
Hi Austin,
Thank you for sharing your experience with us.
We understand that the product did not meet your expectations. Depending on your payment provider, a refund can take several business days to appear in your account. As we were unable to locate your order from the review details alone, we have requested further information so we can review your case.
Looking forward to your reply,
Laura from SpyFocus
Das Produkt Mini Camera ist das…
Das Produkt Mini Camera ist das unbrauchbarste Produkt, das ich je gekauft habe.....
18 juillet 2026
Avis spontané
Réponse de SpyFocus
Hallo Paul,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu geben.
Ihre Erfahrung mit der Mini-Kamera ist uns wichtig. Da wir Ihre Bestellung anhand der Bewertung allein nicht identifizieren konnten, haben wir weitere Details angefordert, damit wir Ihren Fall untersuchen und Ihnen direkt helfen können.
Mit freundlichen Grüßen,
Laura von SpyFocus
My complaint was dealt with promptly…
My complaint was dealt with promptly and handled in an extremely professional manner.
4 juin 2026
Avis spontané
so far so good
so far so good. Have not received product yet. Just ordered. sounds great! online experience good.
10 juillet 2026
Avis spontané
Easy to navigate the website
Easy to navigate the website. The only annoying part was the endless offers at the end. But other than that it seems great!
9 juillet 2026
Avis spontané
SCAMMY FOOKER'S
Sadly my experience buying from Getspyfocus is the same as Feeney's review - these people are liars and cheats - just scammy fookers. However, I totally blame myself for not reading the spyfocus reviews before purchasing - 'schoolboy error'.
8 juin 2026
Avis spontané
Réponse de SpyFocus
UPDATE
Hi Andrew,
Thank you for sending over your order details.
We've been able to locate your order and have assigned an agent to review your case further.
Our team is eager to work with you to resolve this ASAP.
__________________________________
Hi Andrew,
Thank you for bringing this to our attention.
We take feedback like yours seriously and are always looking for ways to improve the customer experience. Returns and refunds, including partial refunds where applicable, are available under our return policy.
As we could not locate an order based on the information provided in this review, we have requested further details from you. We would welcome the opportunity to investigate your case and assist further.
Kind regards,
Laura from SpyFocus
This company steals your money and will…
This company steals your money and will not return it. I have tried for over two months to get my money back. I had ordered two cameras but learned my WiFi was too powerful so cancelled my order within an hour. Victoria in Customer Service stalled me for four days, stating she could not find my order in the system. A week and a half later a parcel arrived. I did not open it, tried three times with Victoria and then Vincent, lastly, the support email address to get a proper return address...nada, zilch, nothing. I ended up going to a UPS store, returning the parcel to the shipping address, paying for insurance so the crooks cannot say I was careless, and paid to have someone sign upon receipt. I have heard nothing. Nor has my money been refunded. DO NOT BUY THEIR PRODUCTS - THEY ARE LIARS AND THIEVES!
26 mai 2026
Avis spontané
Réponse de SpyFocus
Hi Feeney,
Thank you for bringing this to our attention.
We understand your situation and appreciate the opportunity to review it. Returns and refunds are available in accordance with our return policy, and our team aims to provide accurate return instructions based on the details of each case.
At this time, we have not been able to identify an order connected to this review, so we have reached out separately for more information. We look forward to reviewing your case and assisting you directly.
Kind regards,
Laura from SpyFocus
Had a problem with my order contacted…
Had a problem with my order contacted them problem sorted no problem.
1 juillet 2026
Avis spontané
Wireless camera ordered
It was easy to place my order for the wireless cameras. I'm anxious to receive them and see how they work.
30 juin 2026
Avis spontané
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