The 5 stars are for customer support 2 stars for the cameras. The set up process was not simple with lots of ads and a short battery life on the camera. The app didn't give notifications when someon... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have started a return procedure. your web site advised there is a monthly fee for the use of this service. I did not find this when I bought these cams. Your rep was very helpful and courteous send... Voir plus
L'entreprise a répondu
From asking google about security cameras to ordering from your site about 5 minutes. One comment however the cost of the waranty was not mentioned on the general pricing page, it should be.
L'entreprise a répondu
Ich bin mit dem Angebot des Unternehmens sehr zufrieden. Einziger Nachteil für mich war, dass die Kommunikation nur in Englisch stattfand. Die Summe, die wegen der Rückgabe des Produkts geleistet wu... Voir plus
4,1
Bien
258 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nothing at all
16 mai 2026
Avis spontané
Easy order.
15 mai 2026
Avis spontané
Very quick response and helpful.
Very quick response and helpful.
Refund back in my account. Very happy for your help.
14 mai 2026
Avis spontané
Easy to follow instructions for…
Easy to follow instructions for purchase except i wanted to order more than one and i didn't get or i missed the opportunity to amend check out.
13 mai 2026
Avis spontané
Looks really good, hope it's as good as they say.
Hopefully, fingers crossed 🤞 this is what I'm looking for, it sounds to good to be true? I'm hoping they will work outdoors? It did show one stuck on a pole or something outdoors, how will it manage with the rain & bad weather we get! I hope its okay, & can it be stuck to a brick wall outdoors? I suppose I won't know until I get it, but I hope they are true to there word & offer a full refund if it's not what I expected, although it looks very good I must say.
13 mai 2026
Avis spontané
Sees like it may be too good to be…
Sees like it may be too good to be true. We will see when it arrives and it’s set up.
8 mai 2026
Avis spontané
All my questiogreat advertising, falls short on actual order.
All my questions were answered on this site. Thats rare. I did have ALOT of issues with ordering, I used three cards and tried to buy two but I could only get my card approved by ordering one. There's plenty of money on my card and then at the end it offered me the other one for 21$, so I was happy until it denied it too so I guess you only want to sell me one.
8 mai 2026
Avis spontané
Easy transaction
8 mai 2026
Avis spontané
It seems straight forward but I have…
It seems straight forward but I have only just ordered them . It could be weeks before I receive them so can't comment.
7 mai 2026
Avis spontané
Shortly after I ordered the product I…
Shortly after I ordered the product I tried to cancel. They got back to me right away advising it had already been processed. The ordered had not been shipped and they wouldn’t cancel my order. It would have saved a lot of time and frustration. So, now I have received the product and trying to return the items. Seems like I have to do surveys and everything else before they provide me returning instructions. I just want a refund and to return the product.
15 avril 2026
Avis spontané
Réponse de SpyFocus
Hi Natalie,
Thank you for taking the time to share your experience. We value transparency and aim to ensure customers feel informed throughout the entire ordering process.
We do not engage in deceptive practices and take feedback like this seriously. Returns and refunds are handled according to our return policy, and in some cases partial refunds may apply. The brief survey is optional and helps our team provide the correct return guidance.
Your case has been escalated to a dedicated agent who is currently reviewing it to assist you further.
Kind regards,
Laura from SpyFocus
Communication with Spyfocus is no…
Communication with Spyfocus is no problem, they respond to emails very quickly.
Unfortunately the product is not compatible with my WiFi.
2 mai 2026
Avis spontané
So far it’s been OK
So far it’s been OK. I just hope the product is as good as you say that it is. I’ve been burning a lot of stuff that I’ve ordered online.
30 avril 2026
Avis spontané
Great purchasing experience
Great purchasing experience, but slow delivery.
30 avril 2026
Avis spontané
you took the money TWICE from my paypal…
you took the money TWICE from my paypal account! 90 Euro was the bill, you took PLUS 50 Euro PLUS 20. Please refund immediately.
23 avril 2026
Avis spontané
Réponse de SpyFocus
Hi Thomas,
We appreciate you taking the time to provide your feedback.
Clear and accurate payment processing is a key priority, and we do not engage in deceptive practices. Feedback like this is carefully reviewed by our team.
Your case has been escalated, and an agent is now reviewing the PayPal charges to work toward a prompt resolution.
Kind regards,
Stella from NooBark
Quick & easy
22 avril 2026
Avis spontané
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