The 5 stars are for customer support 2 stars for the cameras. The set up process was not simple with lots of ads and a short battery life on the camera. The app didn't give notifications when someon... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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I have started a return procedure. your web site advised there is a monthly fee for the use of this service. I did not find this when I bought these cams. Your rep was very helpful and courteous send... Voir plus
L'entreprise a répondu
From asking google about security cameras to ordering from your site about 5 minutes. One comment however the cost of the waranty was not mentioned on the general pricing page, it should be.
L'entreprise a répondu
Ich bin mit dem Angebot des Unternehmens sehr zufrieden. Einziger Nachteil für mich war, dass die Kommunikation nur in Englisch stattfand. Die Summe, die wegen der Rückgabe des Produkts geleistet wu... Voir plus
4,1
Bien
258 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The directions were cut and dried
The directions were cut and dried. Symplr and one and done, just the way I like it.
1 avril 2026
Avis spontané
Experience was mostly ok
Experience was mostly ok. Too many ads before getting to the checkout. I just ordered because of the great ratings and reviews
1 avril 2026
Avis spontané
Order took too long to receive
Order took too long to receive. Needed to purchase locally as my need was critical.
1 avril 2026
Avis spontané
Cameras are NOT wireless
I had to contact customer service several times to track down my order. After placing the order, I finally received the items about 9-10 weeks after ordering. When we tried to install them, we realized that they were not wireless as advertised. These were supposed to be mounted indiscretly on the outside of our house and "plugged in". I still don't have the information to return the these items for a full refund.
31 mars 2026
Avis spontané
Réponse de SpyFocus
Thank you for your feedback. Our team works continuously to ensure accurate product information and timely shipments.
We could not locate your order based on this review, so we have sent a request for further information. Once we receive it, we will review your case and provide instructions for returning your items and obtaining a refund.
Best regards,
Laura from SpyFocus
SpyFocus - The Company That Wins
Fast efficient service and delivery of product. Customer Service response - excellent: friendly tone; message directed to customer’s needs; very helpful and caring
31 mars 2026
Avis spontané
Customer support really tried to help…
Customer support really tried to help me, but I’m elderly (84) and technically challenged. I think my iPhone is outdated - could nut download the QR code and activate the app needed for the cameras to function. I’ve finally given up and am requesting the information I require to process a refund.
Thank you,
Thomas Bralliar
30 mars 2026
Avis spontané
Réponse de SpyFocus
Hi Thomas,
We appreciate you providing feedback on your experience with SpyFocus.
After reviewing your order, we see that the situation was resolved in the meantime. If you have any further questions regarding this case, please don’t hesitate to contact our support team.
Kind regards,
Laura from SpyFocus
Ive Just opened the box and tried to…
Ive Just opened the box and tried to set up to find out it needs a monthly subscription which I do not wish to do
30 mars 2026
Avis spontané
price \ items \ reviews
29 mars 2026
Avis spontané
Good customer service
Good customer service and quick email replies, but not satisfied with the chinese app or the the
17 mars 2026
Avis spontané
Very easy to handle.
27 mars 2026
Avis spontané
Someone answered the help phone and…
Someone answered the help phone and started my product return process! I am hopeful that this process will continue to go in a positive direction. Person spoke clearly and gave good instructions.
26 mars 2026
Avis spontané
Ease of contacting return procedure.
23 mars 2026
Avis spontané
Not for me
Hi, they where not what I expected i need a better view. Thank you
24 mars 2026
Avis spontané
Réponse de SpyFocus
Hello Jonathan,
Thank you for sharing your feedback.
We understand that getting the clarity and view you need is important. An agent has been assigned to review your case and explore potential solutions to enhance your experience.
Kind regards,
Laura from SpyFocus
DISSAPPOINTED
The battery life was only 20 minutes, Could not connect to Wi-Fi. Will only connect to older Wi-Fi. Has bugs and crashes. Has very low resolution. Complex to configure. Useless instructions.
24 mars 2026
Avis spontané
Réponse de SpyFocus
Hi Monica,
Thank you for sharing your experience. We understand your concerns regarding battery life, connectivity, and overall product performance.
Your feedback on product quality is important to us, and an agent has been assigned to review your case.
Our team is ready to work with you to address this situation and find a suitable resolution.
Kind regards,
Laura from SpyFocus
Réponse de SpyFocus
Hello Rosaria,
We value your feedback on our product selection and total pricing. All costs, including currency, shipping, and optional protection, are displayed before checkout to help plan your order.
As we could not locate your order from the review, we invite you to provide more details so we can assist.
We will gladly look into your case and guide you through the return process if needed.
Kind regards,
Laura from SpyFocus
customer service very helpfull
customer service is available 24/7 .. Very helpful and polite...I had a very good experience .. I am requesting a refund due to the item not able to fit my need
21 mars 2026
Avis spontané
Could not get cameras to work
Could not get cameras to work. I have 5g phone. did not know when I ordered cameras that they would not work with 5g. called customer service they understood and said no problem, could send all back for full refund.
22 mars 2026
Avis spontané
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