Maz at the Glasgow Great Western Road store was friendly and knowledgeable. She made us feel welcome at the store. After deciding what chair I liked Max showed us the various sample materials it ca... Voir plus
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We visited the Stockton store and saw furniture that we liked, so returned on the following week to place our order. Jill was extremely friendly and was very helpful with our colour choices for a thre... Voir plus
L'entreprise a répondu
Amazing customer service! From the first visit to look around to the final visit to place an order the staff in the Thurrock branch have been patient, friendly, helpful and considerate. When you wa... Voir plus
L'entreprise a répondu
Katherine at Henley on Thames was very helpful. The only thing we didn’t realise was that the stools were higher, and don’t tuck under where we kept the old ones, because of the feet. And because o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
Comfort House, 1 - 3a Grange Road, WF17 6LN, Batley, Royaume-Uni
- customerservice@hslchairs.com
- hslchairs.com
4,9
Excellent
31 k avis
Demande des avis aux clients
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Very Helpful Company
Our visit to your outlet the east end of Glasgow was great. Aiden was informative and explained fully all the options and steered us to the correct chair and settee to match our requirements.
19 septembre 2026
Friendly knowledgeable staff
Friendly knowledgeable staff. Easy to park and get to showroom. Helpful when different options were discussed
26 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
If there had been six stars
If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went out of their way to make us comfortable as I have Progressive MS and had my therapy dog (Humphrey) with us. We weren’t hurried and were perfectly happy with our purchase. A good price and quick delivery by Alex and Dean was all we could have asked for. Many thanks, John, Val and Humphrey.
17 septembre 2026
Avis spontané
Réponse de HSL Chairs
Hello,
We are so glad you had such a wonderful experience with us. Hearing that our team made your visit comfortable, unhurried, and welcoming for your entire family, including your therapy dog, means the world to us. We take great pride in accommodating all of our guests' unique accessibility needs with patience and care. It is fantastic to know that both the purchasing process and the final delivery exceeded your expectations. Thank you for your kind words and for choosing to shop with us.
Kind Regards,
Chantelle Boddy
Customer Care.
First class service from staff
17 septembre 2026
Chair
Welcomed at the door, Andy was brilliant,took the time to make sure everything was what we needed.Great customer service
18 septembre 2026
Friendly and knowledgeable staff
Friendly and knowledgeable staff, helpful. I was remembered when I returned after a couple of weeks. Good choice of furniture. Well made
25 septembre 2026
I am a returning customer
I am a returning customer. So satisfied with my first purchase I decided that as my knees had got worse, making it much harder to get up from sitting, I would get an additional recliner/riser chair for my living room.
The sales lady Ellena could not have been more patient with me leaving me feeling NOT rushed at all.
26 septembre 2026
Réponse de HSL Chairs
Hello,
We are glad you enjoyed your experience with us once again.
Thank you for being a returning customer and for sharing your feedback. We are happy to hear that our team provided a patient and unhurried service while helping you select an additional chair to assist with your mobility needs and make sitting up much easier.
Kind Regards,
Chantelle Boddy
Customer Care at HSL Chairs.
Sales and delivery went really well
Sales and delivery went really well. However there is a problem with one of the sofas. Hopefully it will be sorted when engineers come next week
6 septembre 2026
Réponse de HSL Chairs
Hello,
We appreciate your feedback regarding the smooth purchase and delivery.
You have provided me with your order number and I am happy to see that we have arranged for a technician to attend your home and hopefully sort this issue quickly for you.
I would like to contact you following the visit to ensure you are happy with the service provided.
Kind Regards,
Chantelle Boddy
Customer Care.
Stressless recliner chair purchase
The member of staff, Kerr. gave excellent service, not at at all pushy. He took his time to go over the details of the chair I was purchasing, as well as ensuring that the matching material I required was suitable. Overall I was entirely satisfied with my experience at HSL and would recommend this store.
25 septembre 2026
A very good experience
Your representative was very helpful, advising us on the most suitable sofas for our needs. Nothing was too much trouble and we didn’t feel rushed.
18 septembre 2026
I think the customer service (NOT THE…
I think the customer service (NOT THE SHOP STAFF)this company is disgusting, after paying over £2000 for my sofa bed, the service I have received is awful, the base cushions move forward when I sit on it, this is causing me to get back ache, even though they have sent 2 technicians who have said there are no issues, I have now had to put a towel over the bed before putting the covering on this has h helped but don’t think I should have to do this and they are telling me I can pay for a upholster technician and if they find a fault they will reimburse me, what is my warranty for that cost me £90. This has been happening since I received the sofa but thought it because it was new., the first technician came out in August the second one in September and I cannot seat comfortably
27 mars 2026
Avis spontané
Réponse de HSL Chairs
Thank you for taking the time to leave your review.
I am very sorry to hear about the difficulties you have experienced with your sofa bed and the frustration this has caused. We understand that after investing over £2,000 in your furniture.
I appreciate that having two technician visits without reaching a resolution, and feeling that you need to use a towel as a workaround to improve your comfort, is disappointing. I can completely understand your concerns, particularly as this issue has been affecting your enjoyment of the sofa bed since delivery.
Thank you for sharing your experience and bringing this to our attention. I would welcome the opportunity to review your case personally to see if there is anything further we can do to help. Please contact me directly at olivia.wake@hslchairs.com with your order details , and I will investigate the matter and work with you to try to find a satisfactory resolution.
Kind regards,
Olivia Wake
HSL Chairs Ltd.
Very helpful staff when choosing our…
Very helpful staff when choosing our stressless chairs
18 septembre 2026
Great experience 😄
From the moment we walked into store (Clifton Moor York) I was impressed. The lady who served us was delightful. I’m so sorry I can’t remember her name. There was absolutely no pressure to buy. We did get a quote, I wanted a single bed that moved. I ordered the bed about two weeks later. I was kept well informed as to the progress of the bed. It was delivered yesterday. Chris who delivered the bed was a star. Chris and his colleague set up the bed. When that was done , Chris went through everything with me showing me how to use the controls, explained the drawers. Chris was charming . My whole experience with HSL was really positive. I would not hesitate to use them again. I would definitely recommend HSL.
13 juillet 2026
Avis spontané
fireside chair
fireside chair
Surprised that HSL delivered a chair to my home to try.
very good service. Hayley and Liam were charming and very helpful. Lots of fabric to choose from, but not pressured to make a quick decision. hope i shall like my chair when it arrives
1 octobre 2026
Avis spontané
Excellent service from knowledgeable staff.
We had an excellent demonstration of the different chairs in the showroom and their functions. Rukkaya explained how a chair should fit the body - it is definitely NOT “one size fits all”!
Pushpa came to help when we were choosing fabric.
There was a slight confusion with the invoice (not caused by Rukkaya or Pushpa) but this was quickly resolved by Pushpa.
Very happy with the service we received,
25 septembre 2026
Avis spontané
A good experience with the staff at…
A good experience with the staff at Tillicoultry. However you have negated it with your insistence on
me giving a review BEFORE the transaction is complete - I have paid for furniture which is yet to
be delivered = how can I honestly evaluate my experience Sadly you are simply playing games with
this "evaluation" demand. !
18 septembre 2026
Réponse de HSL Chairs
Good morning,
Thank you for you review, I’m delighted to read you enjoyed our store experience, it is a service we pride ourselves on. Once your beautiful furniture has been handcrafted we will make contact with you to arrange a suitable date and time for delivery. We look forward to reading your review once your furniture has been delivered.
Kind regards
Lauren Elliott
Customer Care Manager
The member of staff was very helpful…
The member of staff was very helpful and professional. She knew all about the product I wanted and explained the various options clearly. I am unable to comment on the delivery service as I still have not been given a delivery date or been contacted. This is a little disappointing.
7 septembre 2026
Réponse de HSL Chairs
We are glad you enjoyed your experience with our knowledgeable team member who clearly explained your product options. Thank you for your review. We recognize that waiting for scheduling details is frustrating, and we will be in touch once your beautiful hand crafted furniture is ready in the upcoming 2- 4 weeks. One of our wonderful booking team will be in touch to arrange a date and time that is convenient for you. We hope you find this part of your journey just as enjoyable as the start.
Kind regards
Olivia. Customer service.
First class service, great product
We received first class service from Ian and Kayleigh. We were invited to take all the time we needed to find our fabric, each of us were assisted to find the chair size and motor that suited our needs. We were very impressed with the product and the staff, this really was a gold star service and we would recommend HSL to everyone looking for a new suite. A very positive shopping experience which I thoroughly enjoyed
2 octobre 2026
Avis spontané
Excellent service from formby showroom…
Excellent service from formby showroom Louise was great. All my dealings with HSL have been really good. Regards Leigh
23 septembre 2026
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