We were greeted at the door by a lady, who introduced herself as Jodie, she made us feel welcomed from the start. Though Jodie was a trainee, she was very professional and friendly and sought help fro... Voir plus
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Lisez les avis des autres
Maz at the Glasgow Great Western Road store was friendly and knowledgeable. She made us feel welcome at the store. After deciding what chair I liked Max showed us the various sample materials it ca... Voir plus
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Amazing customer service! From the first visit to look around to the final visit to place an order the staff in the Thurrock branch have been patient, friendly, helpful and considerate. When you wa... Voir plus
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We visited the Stockton store and saw furniture that we liked, so returned on the following week to place our order. Jill was extremely friendly and was very helpful with our colour choices for a thre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
Comfort House, 1 - 3a Grange Road, WF17 6LN, Batley, Royaume-Uni
- customerservice@hslchairs.com
- hslchairs.com
4,9
Excellent
31 k avis
Demande des avis aux clients
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Excellent customer service from Exeter…
Excellent customer service from Exeter HSL. Nothing was too much trouble.
25 septembre 2026
friendly and helpful staff
friendly and helpful staff
home visit
opportunity to see fabrics etc
the tea and biscuits were a nice touch
22 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Stressless chairs from a stress free firm!
Bought 2 Stressless chairs from HSL. Very good experience - delivered a little ahead of schedule. Excellent quality furniture, very attentive and knowledgeable staff in Prestwich showroom. The delivery team, Alex and Adi were very friendly, very careful and thoughtful and showed us how to work the recline mechanism before they left. Second pair of Stressless chairs we have purchased - outstanding comfort and quality.
1 octobre 2026
Avis spontané
Réponse de HSL Chairs
Hello,
We are happy to hear that your recent Stressless purchase exceeded expectations. It is wonderful that our showroom team provided knowledgeable assistance and that your items arrived earlier than expected. We are also glad that our delivery staff took such great care in setting up your new seating and demonstrating its features. Thank you for sharing such wonderful positive feedback with us.
Kind regards,
Chantelle Boddy
Customer Care.
Recliner for dads decline…
Was looking for a recliner to make dads last few months comfortable.
We were welcomed as soon as we went in but with not pressure or insistence ( I hate it when salespeople continuosly pester you, these guys didnt ).
The chap who dealt with us ( may have been Jack ?) was really knowledgable and extremely helpful.
The chair was delivered in 4 days.
Absolutely excellent service all round, I thouroughly recommend these guys, from start to finish exemplary.
25 septembre 2026
Avis spontané
Réponse de HSL Chairs
We are glad you enjoyed your experience with our team during such an important time for your family. We appreciate you taking the moment to share your feedback. It is wonderful to know our team provided knowledgeable, gentle guidance without any undue pressure, and that the prompt delivery helped bring comfort to your father quickly. Thank you for your kind recommendation. We wish you and your family peace and comfort during these precious months.
Kind regards,
Chantelle Boddy
Customer Care.
Sales assistant was very polite…
Sales assistant was very polite friendly and considerate. She had great knowledge and gave great service.
14 septembre 2026
The greeting
The greeting, and allowing us to just look around the items we were looking for. Then the assistance provided by the client consultant Chandni, was very useful as it covered all the various options available, without any pressure.
This allowed us to decide the style of chair, look at the various coverings etc without thinking about what's included in the price.
23 septembre 2026
No waffle just full explanations
No waffle just full explanations. Very helpful and very patient because it’s important to get furniture just right. Plus the coffee and biscuits are always a very welcome gesture.
23 septembre 2026
Contacted HSL Shrewsbury store to buy a…
Contacted HSL Shrewsbury store to buy a bed for my dad. The service was excellent with all options fully explained by the friendly team. No hard sell, just a fab, clear service. Looking forward to seeing his new bed.
1 octobre 2026
Avis spontané
We have only placed the order so far…
We have only placed the order so far and are therefore unable to comment further. However, we found the staff at Stacey Bushes branch very helpful and friendly - Julie who guided us through the range of chairs plus the other staff were also very kind.
23 septembre 2026
Réponse de HSL Chairs
Hello,
We are happy to hear about your great experience at our branch. We appreciate your kind words regarding our helpful team who assisted you with selecting the right chair. Thank you for placing your order with us, and we hope you enjoy your lovely new furniture soon.
Kind Regards,
Chantelle Boddy
Customer Care.
Poor aftersales
No problem with the store and delivery but with electrical aftercare.
After 2 weeks the motor on the recliner packed up with settee partially horizontal. Had to wait a week for engineer appointment which was then cancelled on the day. Next available appointment 3 weeks later. Eventually got appointment for following week which is 2 weeks after the motor failed and 4 weeks after sofa delivered! This is a preposterous situation.
1 octobre 2026
Avis spontané
Réponse de HSL Chairs
Good afternoon Ms Steele,
Thank you for your review, I am sorry to read of the difficulties you have experienced with our after care procedures.
I am keen to look into to these failings further, would you kindly email me your order details so I can investigate and make contact with you to discuss further.
Kind Regards
Lauren Elliott
Customer Care Manager
Lauren.elliott@hslchairs.com
From shop to delivery today by Craig…
From shop to delivery today by Craig and Lee all excellent would recommend hsl to anyone.1
1 octobre 2026
Avis spontané
A good experience
The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill.
We were unable to choose the delivery day as we had to fit in with when the transport was coming our way, which was a bit difficult. The delivery men were also helpful. One noticed a loose thread and an upholsterer can within 2 days and sorted the problem.
20 juillet 2026
Réponse de HSL Chairs
Good Afternoon
Many thanks for taking the time to leave your wonderful review . We believe all our customers deserve to receive a 5 star service at every touch point and I can see from your review and rating that on this occasion we have fallen short of our very high standard. I have all your details on file so I am able to look into this and once I have done so I will contact you directly
Kind Regards
Sharon Sanderson
Head of Customer Care
Ordered new chair
Ordered new chair, bit expensive but was given a discount and Jillian the sales person was very helpful. Would recommend.
30 septembre 2026
Avis spontané
Réponse de HSL Chairs
Hello,
Thank you for the review. We're happy to hear that our team was able to help you find a great price on your new chair.
I'm sure you will find your investment worth it with the many evenings of comfort your new chair will bring.
Kind Regards,
Chantelle Boddy
Customer Care.
We visited the Cardiff store and Jade…
We visited the Cardiff store and Jade was so helpful. She is very knowledgeable about the products and gave us excellent advice. We were there for 2 hours and with Jade's help chose our new furniture 🙂
30 septembre 2026
Avis spontané
Such a great profeGreat service and great quality ssional and friendly…
Such a great professional and friendly company
Had a chair previously then ordered sofa
great quality and worth the extra cost
16 septembre 2026
Réponse de HSL Chairs
Hello,
We are so glad you enjoyed your experience and for returning to us to purchase your new sofa.
Thank you for appreciating our furniture quality and the hard work our team put in to making sure every part of your journey is wonderful.
Kind Regards,
Chantelle Boddy
Customer Care.
Perfect could not be better.
Perfect could not be better.
The staff were just fantastic and very knowledgeable and very supportive and kind
22 septembre 2026
Very disappointed with a large delivery…
Very disappointed with a large delivery charge when we could have easily picked them up if you had them delivered to the store. Unnecessary expense.
23 septembre 2026
Réponse de HSL Chairs
Thank you for your feedback.
Unfortunately, offering delivery to store for customer collection can significantly increase the handling of the furniture, which in turn increases the risk of damage occurring before it reaches you. We would hate for your furniture not to arrive in perfect condition, so items are delivered directly to your home to help ensure they are transported as safely as possible.
Whilst I appreciate this may feel like an unnecessary expense, the delivery service is designed to provide the safest and most reliable way of getting your furniture to you. Thank you for taking the time to share your feedback.
Excellent experience
Excellent in-store staff - helpful, knowledgeable. Allowed plenty of time and space to look at all the products, choose what we wanted and then assist with all our needs. A very pleasant experience. Will definitely recommend and purchase from HSL Hendon NW4 again.
23 septembre 2026
We found the shop assistant very good…
We found the shop assistant very good also a lady assistant in the afternoon when we phoned back to make another purchase extremely helpful.
12 septembre 2026
buying my chair
The staff at the showroom were very helpful. nothing was too much trouble. Whatever questions I had were answered well, no one worried if they had been asked the same question time and time again!! - they responded with patience and good information.
The whole process was first class including the delivery. Everyone kept me informed of expected date then confirmed day before. delivery man phoned on the day to say when he would arrive, he was early as traffic was light.
a very good experience.
I am v happy with my chair, thank you
28 août 2026
Réponse de HSL Chairs
Hello,
I am so happy to hear that your visit to our showroom was positive and that our team took the time to answer all of your questions patiently. Providing helpful guidance and ensuring clear communication throughout the purchasing journey is very important to us. We are glad that the updates regarding your arrival time and the prompt drop-off made the whole process smooth and stress-free. It is wonderful to know that you are thoroughly enjoying your new chair, and we truly appreciate you taking the time to share your feedback with us.
Kind Regards,
Chantelle Boddy
Customer Care.
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