Having used I love Meet and Greet many times, I would have given 5 stars for the service. However, our last occasion on 13 and 20 September from South Terminal not so good. The man who collected our c... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have used I love for many years, we had one problem quite a few years ago where they were late by about 30 minutes to collect our car at Gatwick. I complained and received a personal reply from wh... Voir plus
The process was straightforward and reliable. The Gatwick South Terminal directions were easy once we viewed the helpful video. We phoned the number as advised on route and we were pleasantly surpris... Voir plus
L'entreprise a répondu
We were booked with this company by loveholidays. I love Meet and Greet instructed us to drop our car in a restricted zone, which we did. Upon returning from holiday we were issued with two fines for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 40 years of providing meet and greet services, we are the only licenced forecourt operators at Gatwick and Stansted. Our drivers meet you on the forecourt, take your car to one of our secure car parks and bring it back to you on your return. We are recognised as a top qulaity service having received the Which? Recommended accreditation for two years running, are licensed operators at Gatwick and Stansted, have police checked car parks and are members of IAPA - the Independant Airport Parking Association. Our Google reviews display a 4.8 star rating and we are considered as a company that goes the extra mile. "Some customers praise the team for handling unexpected car troubles, such as battery issues, by providing shelter and assisting with rescue services." Customer service and being the best are our Company ethos and we deliver parking services for other recognised parking brands APH, FHR and Meteor
Coordonnées de contact
Travel Lodge Car Park, rh6 0BE, Horley, Royaume-Uni
- customerservices@ilovemeetandgreet.co.uk
- ilovemeetandgreet.co.uk
4,2
Bien
410 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Great service and friendly staff
Great service and friendly staff. Car waiting when we arrived.
11 septembre 2026
Réponse de I Love Meet and Greet
Thanks for the 5 stars and the great review.
Everything top level
11 septembre 2026
Réponse de I Love Meet and Greet
Thanks for saying our service is top level. That's what we always aim for
Friendly staff
Friendly staff, quick transfer to and from terminal and car ready on return.
18 septembre 2026
Réponse de I Love Meet and Greet
So please you enjoyed your airport parkign experience with us and the 5 stars are great and really appreciated.
Very friendly professional and prompt
11 septembre 2026
Réponse de I Love Meet and Greet
This is a great review - thank you. We are really pleased you enjoyed your parking experience with us.
Réponse de I Love Meet and Greet
We are so glad our service worked for you and made the start of your holiday an easy one. The 5 stars are great
10 plus years of great service
I've used these guys at Stansted regularly for over 10 years and they have never let me down. Prompt collection and drop off, highly recommended.
15 septembre 2026
Réponse de I Love Meet and Greet
So pleased you are a long time user of our Stansted service Richard. The 5 stars are great thank you
Réponse de I Love Meet and Greet
Thanks Phillip for the 5 stars and for leaving this great review. We love it.
Réponse de I Love Meet and Greet
Thanks for the 5 star rating Tony. We hope to see you again soon.
Have been using this company for years
Have been using this company for years. The staff are polite and well dressed. The booking system works very well, the collection and delivery of your car is excellent. Never had any reason to complain. Would highly recommend.
18 septembre 2026
Réponse de I Love Meet and Greet
Thanks for the excellent review Chris. We are glad to have you as one of our regular users and look forward to seeing you again on your next trip.
Driver waa not very pleasant and rather…
Driver waa not very pleasant and rather casual
11 septembre 2026
Réponse de I Love Meet and Greet
We are sorry to hear this. All our drivers are friendly and pleasant. I have taken a look and your driver is one of our long term members of the team. He is always friebdly and helpful so not sure what happened on thsi occasion.
We look forward to seeing you later today with a smiley driver
Timing was spot on
For me the important part of this service is not having to wait too long at either end of the journey. I have no expectation that there will be someone waiting to wisk my car away when I arrive, but there was, and my car arrived within a very short time span when I arrived back, given the queue of people waiting (I presume for a different service provider) I was temporarily very concerned, but then my car arrived after about 5 minutes - which I am more than satisfied with.
11 septembre 2026
Réponse de I Love Meet and Greet
Thanks for the great review Gary and for giving our service 5 stars. We look forward to seeing you again soon.
Unfortunately we were caught up in the…
Unfortunately we were caught up in the flight system ‘glitch’. We had to collect our car same day as we’d left it! The company dealt with this very efficiently. I would recommend this company for their very helpful and excellent customer service.
18 septembre 2026
Réponse de I Love Meet and Greet
Thanks for the great 5 stars and for lettingothers know about our service Sue. We really appreciet this review.
I always use I love meet and greet when…
I always use I love meet and greet when we go on holiday. So convenient and great value for money.
11 septembre 2026
Réponse de I Love Meet and Greet
Thanks Nina for leaving us a top score of 5 stars. We look forward to seeing you again soon.
Réponse de I Love Meet and Greet
Thanks Dave for being a regular user. We look forward to your next trip with us and the 5 stars are really appreciated
Service Feedback
Booking was very easy. Car collected and paperwork completed within 10mins of arriving at Gatwick. Staff were very courteous and polite. Also had no issues picking up car on return - made call once luggage had been collected and only waited about 5mins to be delivered to us. Great service and will definitely use again.
15 septembre 2026
Réponse de I Love Meet and Greet
We look forward to your next trip with us Julie. Remember to use our promo codes for best prices. The 5 stars are great and your kind words appreciated.
Great service and operation as usual.
11 septembre 2026
Réponse de I Love Meet and Greet
Thanks Martin. We look forward to your next trip.
Worked like clockwork
Worked like clockwork, drivers were very friendly and made me feel they would / had looked after my car
18 septembre 2026
Réponse de I Love Meet and Greet
Thanks David. We look after all customers vehicles as if they are our own. The 5 stars are appreciated and we hope you come back to park with us again soon.
Réponse de I Love Meet and Greet
Thanks for the great review Jennie and for awarding us 5 stars.
Was met with my car scratched all down…
Was met with my car scratched all down one side. Despite several attempts to email with photo evidence emails have been returned
18 septembre 2026
Avis spontané
Réponse de I Love Meet and Greet
We have now received your complaint and have taken a look at the photos we took at the point of collection. The damage you alleged happened in our care did not - it was pre-existing and our customer service team will be in touch today. Apologies for not getting back to you earlier, your email seems to have been stuck in the download.
It does exactly what is says
It does exactly what is says, brilliant service. Thoroughly recommend.
7 septembre 2026
Réponse de I Love Meet and Greet
Thanks for saying our service is brilliant. The 5 stars are really appreciated Kim.
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