Having used I love Meet and Greet many times, I would have given 5 stars for the service. However, our last occasion on 13 and 20 September from South Terminal not so good. The man who collected our c... Voir plus
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Having used I love Meet and Greet many times, I would have given 5 stars for the service. However, our last occasion on 13 and 20 September from South Terminal not so good. The man who collected our c... Voir plus
L'entreprise a répondu
We have used I love for many years, we had one problem quite a few years ago where they were late by about 30 minutes to collect our car at Gatwick. I complained and received a personal reply from wh... Voir plus
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Still annoyed I have to give the service 1 star Arrived back and driver just stopped in the middle of the road blocking in other users in. Put myself and passengers at risk by just abandoning t... Voir plus
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The process was straightforward and reliable. The Gatwick South Terminal directions were easy once we viewed the helpful video. We phoned the number as advised on route and we were pleasantly surpris... Voir plus
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With over 40 years of providing meet and greet services, we are the only licenced forecourt operators at Gatwick and Stansted. Our drivers meet you on the forecourt, take your car to one of our secure car parks and bring it back to you on your return. We are recognised as a top qulaity service having received the Which? Recommended accreditation for two years running, are licensed operators at Gatwick and Stansted, have police checked car parks and are members of IAPA - the Independant Airport Parking Association. Our Google reviews display a 4.8 star rating and we are considered as a company that goes the extra mile. "Some customers praise the team for handling unexpected car troubles, such as battery issues, by providing shelter and assisting with rescue services." Customer service and being the best are our Company ethos and we deliver parking services for other recognised parking brands APH, FHR and Meteor
Travel Lodge Car Park, rh6 0BE, Horley, Royaume-Uni
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Very easy to book, location was easy to navigate, staff at sight were very professional, friendly and informative.
Collecting vehicle was also straight forward and close to departure exit.

Réponse de I Love Meet and Greet
Very profesional very easy to reach and they actually taking care of the car

Réponse de I Love Meet and Greet
The website was a bit glippy we wondered why the price had gone up when we returned to the site and discovered when we got our confirmation through we had got an extra week by mistake. We were able to collect the car early but not refunded. On drop-off we were asked if we minded another family coming with us and we said not but then we ended up having to wait an extra 10 minutes for them to be ready then. Then the valet service on return we spend 10 minutes trying to get through to the customer service line and then had to wait 25 further minutes for our car to be dropped off. Would have been far quicker and cheaper to use the normal car parks.

Réponse de I Love Meet and Greet
Excellent smooth handover outbound and inbound journey, highly recommended.

Réponse de I Love Meet and Greet
Friendly on time easy drop off and pick up of our car

Réponse de I Love Meet and Greet
I Love Meet and Greet are so efficient - called 10 mins out from Gatwick at 6:00 in the morning and they were right where they said they'd be at drop off. On the return at 3:30am they were exactly where they said they'd be. We didn't have to wait on the out bound or inbound meets - great value and perfect service - i always use them at Gatwick!

Réponse de I Love Meet and Greet
Very good service. Staff are respectful and friendly.
They are on time as well.

Réponse de I Love Meet and Greet
We have used I Love M and G twice a year for the last 5years and never had any issues. During that time I have left 2 new cars with less than 200 miles on the clock with them. This was just that the new cars delivery coincided with holiday time. Both cars returned in condition I left them in. This should show my faith in this company. Worry free parking !
The staff are always helpful and polite too.

Réponse de I Love Meet and Greet
We use ilovetomeetandgreet regularly and really do recommend them. Their service is everything we want. Friendly, reliable and trustworthy. Everything we depend on when flying to and back from our holiday.

Réponse de I Love Meet and Greet
Excellent service from start to finish. Booking was easy. Drop off and pick up very efficient. All staff I met or dealt with on the phone were polite, friendly and helpful. Can't recommend them enough and will definitely be using them again.

Réponse de I Love Meet and Greet
Lovely service punctual and reliable very friendly would recommend

Réponse de I Love Meet and Greet
We have used this service for the last 4 holiday and they are always polite and helpful. We have never experienced a problem everything is so straightforward and easy. We will always use them and the price is very competitive too. Could not ask for much more.

Réponse de I Love Meet and Greet
This was the second time I have used I love meet and greet. We leave our car at their parking and they drop you to your terminal. When you get back they bring the car to the airport so you can go straight home. Brilliant service. The drivers are friendly. Professional and do a brilliant job. The price is so much cheaper than airport parking. Highly recommend them. Don’t hesitate to book.

Réponse de I Love Meet and Greet
On time both on drop off and return. Excellent service

Réponse de I Love Meet and Greet
Polite, quick service. Much easier than parking up myself or getting a taxi! Would definitely use them again!

Réponse de I Love Meet and Greet
Just use the long stay car park, it will be way quicker, less stress, and you know your car won't be stored in a dirt car park. The service I booked through these guys was not a meet and greet at all and shouldn't have been described as such.

Réponse de I Love Meet and Greet
DO NOT LEAVE YOUR CAR WITH THESE PEOPLE!. They have no care for your safety or your property!! I booked this from my Tui app thinking it would be a credible company as it was linked to Tui - WRONG! I left my 9 year old Qashqai there and when I collected it the gears were popping out as I was driving. I was not informed that there were any issues with the car even though a driver had driven it to the pick up point, so must have known. They let me and the kids get in it and it wasn't until I was on the motorway that I realised the extent of the damage to the gearbox. I pulled over and called them as I didn't know what to do. I was told to email customer services, which wasn't open at the time. There was zero empathy and zero accountability. They said they were not responsible for any mechanical damage - it was fine when I left it with them and they confirmed that. I took it to Nissan and the mechanic said it was likely someone was forcing the gears but it can't be proved. The guy who dropped it off to me couldn't even park it properly so I'm not surprised he also didn't know how to drive it. My car was effectively written off as the damage they caused was more than the value of the car. I managed to trade it in for £400 and had to buy a new car as it was undriveable and I need it for work. I had also paid for a valet and noticed part of the upholstery had been ripped and not put back properly. The level of English of the drivers is poor too. They admitted absolutely nothing, effectively trying to blame it on me. Tui blamed Holiday Extras as they own this company, and Holiday Extras wanted nothing to do with it. In the end, I had to take the hit (around £2.5k). the worst of it was that they let us all get in that car knowing they had seriously damaged it, a massive risk to our health and safety. It's appalling. The only remedy left to me is to leave this review and try to discourage anyone else from making the same mistake. Had I read the reviews on here in the first place I would not have booked as I see they already have a very low rating - unsurprising. The only thing that does surprise me is that Tui is still associating with them...

Réponse de I Love Meet and Greet
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