Jacksons Estate Agents Avis 324

We rented an apartment in Tooting, London under Jackson's estate agents. All teams in Jackson's were good and professional. The property management team, Shernitta Hutchinson specifically, were really good, quick to help and easy to communicate with.
Many thanks!

Thank you again for all of your marvellous help and we really appreciate you for going above and beyond the call of duty. It is a joy to work with you.

With huge thanks

Shocking service provided by jacksons in tooting.

Where to start!

The day we were due to move in we turned up and the cleaners were still there. They had drenched the sofas and beds to a point where it took two days to dry out and we couldn't sleep on them. We weren't offered a apology and from the start, Jacksons were very argumentative and defensive. We were offered £100 between two to get a hotel for a night in London!

We have had multiple issues with the flat all of which have yet to be fixed/refused to be fixed quoting you rented the flat as seen! these include broken tiles that slam against the building keeping us up, a broken dryer, Terrible blinds that don't block any light.

After all these issues they then asked if we could drop the landlord's post over to jackson's office as they couldn't be bothered to come and collect it.

Incredibly unresponsive and a nightmare to deal with!

Fantastic service from start to finish! The sales team were lightning fast to respond to queries and kept us updated at all times. I would have no hesitation in recommending Jacksons to anyone wishing to sell their house.

Extremely rude manager ‘Jay’ who speaks over you and won’t let you speak. Try’s to belittle you and shut the conversation down without wanting to really understand about the real problem of a tenant causing problems.

I don't usually write reviews, but unfortunately we had various issues with Jacksons throughout the whole house sale process that it's important to share:
1) Initially received a letter that a specific couple were interested in the house; this never came to fruition and was just to get themselves through the door;
2) House was initially valued extremely unrealistically, again, to try to lure clients in; bear this in mind if you get given a high valuation from Jacksons Streatham - within a week they recommended reducing the price by 9% just prior to going live, and 2 weeks after that they tried to get us to reduce a further 7%. Once we had a sale agreed (which was actually above the price they were trying to reduce it to for a quick sale), they refused to mark the property as 'sold' on Rightmove, instead, they increased the price on Rightmove so that when they take their marketing brochures to new potential clients, they can pretend they got a higher price for the property than they did;
3) I was in for one of the viewings and the agent did not give the potential buyer any information about the house except 'this is the kitchen, this is the bathroom' - we had given Jacksons a lot of information about the property, including the architectural designs for potential loft conversion which we left on display - the agent didn't even mention this key information (or any other information) to the viewer. On another viewing, I heard a different agent telling the potential buyer that the house had planning permission to go into the loft (this was false information - we had only ever told Jacksons that it had architectural designs, so they send misleading messages to potential buyers);
4) No 'for sale' board was ever put up outside the house - only a 'sold' sign once it was sold;
5) Jacksons Streatham had one of our keys to let buyers in, but on 2 occasions they didn't have the key and required us to be home because it wasn't appropriately kept in the office (apparently was in another agents car) - we were concerned the key had been lost;
6) Our photos were rather poor. Additionally, we have a very new and modern bathroom which is a great selling point on the property - we were told that we couldn't have a bathroom photo on our ad as that's Jacksons policy - I've subsequently seen various other Jacksons ads that do indeed have a bathroom photo (clearly they didn't want to pay for photos to be redone when the bathroom had been missed);
7) When we got an offer on the property, I responded on a phone call with a higher counter offer. Jacksons were pushing back saying not to do this and to accept the offer, however, I said no we would like to put forward the counter offer which my husband and I had agreed. Moments later Jacksons called my husband rather than the buyer, undermining me, trying to get him to accept the offer. Of course, my husband had the same view as me and the agent had to put forward our counter, which actually got accepted.
8) When discussing all my issues with a friend, I found out that they were also having significant issues with Jacksons and were thinking about taking legal action - so seems to be a common theme...

Michael Ajayi has been managing my property for many years. Michael is excellent at his role, providing a consistent professional high quality service. Michael is very responsive and capable. I would not hesitate to recommend Jacksons landlord management service as a result. On the occasions when Michael has been on holiday, the support provided by his colleagues has also been excellent.

As a landlord its always good to know that your tenants are enjoying a good experience in your property and that any issues they have are dealt with quickly and efficiently. I have been very pleased that Chayanne Williams has recently resolved the longstanding problem involving bedroom cupboard doors. I have been kept well informed throughout and I am pleased with the end result.

This review is specific to Shakira Brown who has been an absolutely fantastic property manager. Her attention to detail, consideration of competing requirements/costs, and diplomacy is very much appreciated. It is clear that she is an asset to the Jackson’s team and this should be recognised.

well what can i say.. only that Kimberley Rockliffe has been my guardian angel!!!! Always extremely professional and very helpful with all my questions (which have been numerous). I hope I'll be dealing with her for many years to come!

I have been leasing my property to tenants through Jacksons and the service I have received from the team, particularly Jamie and Shernitta has been excellent.
They have made the process easy managing contracting, statutory requirements and ongoing property management efficiently.
I have found them to be helpful and very quick in responding to any queries I have, from my experience, very positive!

Shine Pink, the Senior Property Manager in Balham, is always incredibly quick to respond and deal with any issues within my apartment. She's been my correspondent for just over a year now and always gets the job done professionally and swiftly. Grateful for all her help!

Having been a landlord for more than 20 years I didn't expect Jacksons to be any better than any other agency I'd used. I have been consistently impressed by the professionalism show the property management team. Kimberly, head of property management provides a personal, attentive service. Great communication gives me confidence that all issues will be deal with promptly. Recent boiler repair speedily organised by the team.

Impressed with Chayanne, our property manager! Her clear communication streamlined the process. The recent inspection report highlighted the property's good condition and well-maintained common areas. Chayanne's attention to detail, including noting the tenant's pet cat, demonstrates her commitment. I have full confidence in her ability. Great job!

I started renting my flat earlier this year and Jade and the team at Jacksons have been fantastic at helping my do so. She has been attentive and proactive and I would highly recommend her (and Jacksons)!

Shine of Jacksons, has been an excellent agent over the past 12 months and more. Her advice has been invaluable over the range of house care issues I've been able to seek advice. She is always proactive in her approach which are keenly appreciated. She ensures that all her work is carried out in a timely fashion, and always to a high standard. This is all done with a professional and friendly manner: one of the best agents by far!

We have been using Jacksons Estate Agents for the management of our flat in London, and we couldn't be happier with the service they provide. From the very beginning, their agent, Jade Buckley, has been nothing short of exceptional. She is professional, efficient, and incredibly attentive to our needs as property owners.

Jade has consistently gone above and beyond to ensure that our flat is well-maintained and that any issues are addressed promptly. She is always available to answer our questions and provide us with updates, making us feel valued and well-informed. Her proactive approach and attention to detail have made the management of our property a seamless and stress-free experience.

The communication from Jade and the rest of the team at Jacksons has been excellent. We are always kept in the loop and feel confident that our property is in good hands. They have truly set a high standard for property management, and we are grateful to have them managing our flat.

We would highly recommend Jade Buckley and Jacksons Estate Agents to anyone in need of property management services in London. Their commitment to providing outstanding service is evident in everything they do, and we feel fortunate to have them on our side. Thank you, Jade and the Jacksons team, for your exceptional service and dedication!

Kimberley Rockcliffe of Jacksons, has been an excellent agent over the past 12 months and more. Her advice has been invaluable over the range of house care issues I've been able to seek advice from.her about. She is always proactive, consistently producing fantastic results, which are keenly felt and appreciated. She ensures that all her work is carried out in a timely fashion, and always to a high standard. This is all done with a professional and friendly manner: one of the best agents by far!

Shernitta Hutchinson has been working tirelessly to ensure a consistently reliable and trustworthy service.

My property has been managed by Jacksons for the last 15 years and it has always been a positive and professional experience. Michael has managed my property over recent years and his support and professional approach has been excellent. Thank you