Idag har jag varit i kontakt med Markus på Lunar som med sina följdfrågor kring min förfrågan om att få starta företagskonto hos Lunar, fördjupade min egna resa här och nu och framåt. Tack för fint vi... Voir plus
L'entreprise a répondu
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Jag har använt Lunar Bank ett tag nu och är mycket nöjd. Appen är modern, enkel att använda och ger bra överblick över min ekonomi. Kortet fungerar smidigt och jag uppskattar funktionerna för budgeter... Voir plus
L'entreprise a répondu
Detta var första gången jag tog kontakt med Lunar via internetbanken, och vilken start det blev! Jag hamnade i kontakt med Lina, och jag måste bara säga att hon är en pärla. Hon hade en sån härlig,... Voir plus
Allt var smidigt och enkelt. Hade kontakt med Cornelius som ställde en del frågor om verksamheten vilket kändes seriöst och bra! Mitt enda lilla klagomål är att det tog lite längre än jag hade ön... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Coordonnées de contact
Stockholm, Suède
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4,6
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Lunar Sweden
Hi Vida-Luisa,
Thank you for sharing your experience with us!
We're happy to hear if you're having a great experience with Lunar. Your positive feedback means a lot and motivates us to keep delivering a smooth banking experience.
Thanks again, and we wish you a lovely summer!
Kind regards,
Nynne
Smidigt och enkelt
Allt var smidigt och enkelt. Hade kontakt med Cornelius som ställde en del frågor om verksamheten vilket kändes seriöst och bra!
Mitt enda lilla klagomål är att det tog lite längre än jag hade önskat att ta mig igenom "starta företag" kön, men efter ett samtal fick jag svar och godkännande inom 24h! Annars gick allt klockrent och jag fick den hjälp jag behövde.
28 juillet 2026
Avis spontané
Réponse de Lunar Sweden
Hej Joel,
Stort tack för dina fina ord om Cornelius. Jag har framfört din hälsning till honom och tar med oss feedbacken kring väntetiden.
Vi ser fram emot att ha med dig på vår resa!
Bästa hälsningar,
Claudia
Réponse de Lunar Sweden
Hi Julia,
Thank you for sharing your feedback and experience with us!
We're delighted to hear if you're satisfied with Lunar and find everything simple and easy to use. Making everyday banking smooth and straightforward is exactly what we aim for.
Thank you for your support, and we hope you have a wonderful summer!
Kind regards,
Nynne
Réponse de Lunar Sweden
Hi Matilda,
Thank you for sharing your lovely feedback with us!
We're so happy to hear if Astrid provided you with friendly and quick support. We'll make sure to pass on your kind words to her. I'm sure she will appreciate them!
Thanks again for your review, and we wish you a wonderful summer!
Kind regards,
Nynne
Réponse de Lunar Sweden
Hi Nils,
Thank you for sharing your feedback and experience with us!
We're sorry to hear if you haven't had the experience you were hoping for. We would really like to understand what went wrong and see if there is anything we can do to help.
We appreciate you taking the time to share your thoughts, and we hope we can provide you with a better experience going forward.
Wishing you a lovely summer.
Kind regards,
Nynne
Jatte bro mycket service snanbt
21 juillet 2026
Réponse de Lunar Sweden
Hi Ahmed,
Thank you for sharing your feedback and experience with us!
We're happy to hear if you received great and fast service. Providing smooth and helpful support is something we always strive for, so your kind words mean a lot.
Thanks again, and we wish you a lovely summer!
Kind regards,
Nynne
Skulle ha velat att man kunnat föra…
Skulle ha velat att man kunnat föra över pengar till till andra banker lättare både sitt eget och vänners konton oavsett bank..
21 juillet 2026
Réponse de Lunar Sweden
Hi Eva,
Thank you for taking the time to share your feedback and experience with us.
We appreciate you letting us know what you'd like to see improved. Making transfers between different banks as simple as possible is important, and we'll make sure to pass your feedback on to the relevant team for consideration.
Thank you again for your input, and we hope you have a wonderful summer!
Kind regards,
Nynne
Markus var en väldigt trevlig rådgivare…
Markus var en väldigt trevlig rådgivare och hanterade mitt ärende snabbt och lätt. Tack för dina lyckönskningar i företagandet 🙏
Önskar dig också all lycka i framtiden ☀️
Hälsningar,
Francisca Markstedt
28 juillet 2026
Avis spontané
Réponse de Lunar Sweden
Hi Francisca,
Thank you for sharing your lovely feedback and experience with us.
We're so happy to hear if Markus provided you with friendly and efficient support. We'll make sure to pass your kind words on to him. I'm sure he will appreciate them.
We wish you the very best with your business journey and hope you have a wonderful summer ahead!
Kind regards,
Nynne
It's truly wonderful to be a Lunar…
It's truly wonderful to be a Lunar customer. My husband and I are both Lunar customers, and I highly recommend this bank; we love it. Thank you, Lina, for helping me with my Bankgiro number—you were truly wonderful. Thanks also to the agent who handled my application; he was incredibly kind to me. I don't speak Swedish, I'm learning it, and they have been very patient with me, and I am very grateful. Thanks a lot 💖
28 juillet 2026
Avis spontané
Réponse de Lunar Sweden
Hi Elaine,
Thank you so much for sharing your wonderful feedback and experience with us!
We're truly happy to hear how much you and your husband enjoy being Lunar customers. It's especially lovely to hear about the support you received from Lina and our team. We will make sure your kind words are passed on to them.
We're also glad that you felt supported and understood while learning Swedish. Providing a welcoming and helpful experience for all our customers is very important to us.
Thank you for your trust and recommendation. We wish you a fantastic summer!
Kind regards,
Nynne
Fanastiskt bra bank.
Enkelt och smidigt inga onödiga grejer allt bara fungerar. Jag använder den som huvudbank.
21 juillet 2026
Réponse de Lunar Sweden
Hi Jonas,
Thank you for sharing your experience with us!
We're so happy to hear if you find Lunar simple, smooth, and easy to use as your main bank. Keeping things straightforward and making everyday banking work seamlessly is exactly what we aim for.
Thank you for your trust, and we wish you a wonderful summer!
Kind regards,
Nynne
Réponse de Lunar Sweden
Hello Chutikan,
Thank you for sharing your feedback and experience with us.
We're delighted to hear if you're happy with our service, customer support, and app. Creating a simple and positive banking experience is something we work hard to achieve.
Thank you for your support, and we hope you have a wonderful summer!
Kind regards,
Nynne
Ni är bäst och ni jobbar väldigt bra…
Ni är bäst och ni jobbar väldigt bra ihop med revolut bank det gillar många och jag med
21 juillet 2026
Réponse de Lunar Sweden
Hi Crossline,
Thank you for taking the time to share your feedback and experience with us.
We're happy to hear if you're enjoying using Lunar and appreciate the possibilities that make your banking experience easier. Your kind words and support mean a lot to us.
Thanks again for your feedback, and we wish you a fantastic summer!
Kind regards,
Nynne
Trevlig samtal med Ella
27 juillet 2026
Avis spontané
Réponse de Lunar Sweden
Hello Björn,
Thank you for sharing your experience with us.
We're happy to hear if you had a pleasant conversation with Ella. We'll make sure to pass your kind words on to her.
Thank you again for your feedback, and we hope you have a lovely summer!
Kind regards,
Nynne
Tar lång tid innan kortet anländer
20 juillet 2026
Réponse de Lunar Sweden
Hello Sergio,
Thank you for taking the time to share your feedback.
We would like to look into this further and understand how long you have been waiting for your card. If the delivery time has exceeded the expected timeframe, we will of course investigate this, as this is not the experience we want our customers to have.
Normally, card delivery takes around 2–3 weeks not including weekends, which applies to all customers.
In some cases, the card may arrive even sooner, while delays can occasionally occur depending on the status of our delivery provider.
We will reach out to you directly to learn more about your experience and follow up on the card delivery.
Best regards,
Nynne
Réponse de Lunar Sweden
Hello,
Thank you for sharing your feedback with us.
It's great to hear if you found the experience smooth and quick. We always aim to make banking as simple and efficient as possible, so your feedback is truly appreciated.
Have a fantastic summer, and thank you for choosing Lunar!
Kind regards,
Nynne
Lätt och smidig användning!
27 juillet 2026
Réponse de Lunar Sweden
Hi there,
Thank you for sharing your experience with us!
We're delighted to hear if you find Lunar easy and smooth to use. Creating a simple and user friendly banking experience is something we care a lot about.
Thank you for your support, and we wish you a wonderful summer!
Kind regards,
Nynne
Réponse de Lunar Sweden
Hello Sharif,
Thank you for sharing your feedback and experience with us!
We're very happy to hear if you're satisfied with Lunar. Your support means a lot to us and motivates us to keep creating a great banking experience for our customers.
Wishing you a lovely summer!
Kind regards,
Nynne
Réponse de Lunar Sweden
Hi Ilpo,
Thank you for sharing your feedback and experience with us!
We're glad to hear if the account options and connection to a Swedish account have been useful for you. Making banking simple and flexible is something we always strive for.
Thanks again for your feedback, and we hope you have a wonderful summer!
Kind regards,
Nynne
What a horrible service
What a horrible service, I thought it's easy digital banking, because my son advised me as easy to use. I sent 80 thousand SEK on 8th of July and still haven't received it to my own bank account... It's ridiculous. What's much worse, they are charging constantly for service but do not respond when I write to the chat in support. What kind of service is it?
I thought it's my money, but they act like it's their money and they can do with it whatever they wish.
STAY AWAY FROM THIS BANK.
8 juillet 2026
Avis spontané
Réponse de Lunar Sweden
Hello Sven,
Thank you for taking the time to share your experience.
We are very sorry to hear if you have experienced delays with your international transfer and that this has caused frustration for you. We completely understand how concerning it can be when a payment doesn't reach its destination as expected.
In some cases, international transfers require additional reviews before they can be processed. As a regulated bank, we have a responsibility to ensure that payments are handled securely and in accordance with applicable regulations. This means that certain transfers may require further clarification or review before they can be completed.
That said, we always aim to process these cases as quickly as possible, and we're sorry if the waiting time in your case has not met your expectations.
We would very much like to look into your specific case and understand what has happened and follow up, to ensure you get the help you need.
Kind regards,
Nynne
Réponse de Lunar Sweden
Hello Jan,
Thank you for sharing your feedback with us.
We're happy to hear that you had a quick and positive service experience. Providing smooth and helpful support is something we always aim for.
Thank you again, and we wish you a lovely summer!
Kind regards,
Nynne
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