PatioHQ Avis 

Ordered couch and two ottomans. Status never changed from initial processing. Missed delivery date and they don’t answer chat. Opened ticket over a week ago and no response. Will have to fight them with credit card company and Better Business Bureau. Seems like fake company.

Really nice product. Quality construction.

Do not order from this company. They are a scam. They keep on saying order will be delivered in 7 business days-just 2 cushions. They also will not cancel my order. This has been going on 2 months. Beware.

No customer support at all. No response. Items were supposed to be delivered two weeks ago. Don't buy from this company.

Update: after a week of email and inquiries to website, finally got a reply after posting reviews here and on Facebook. Was told they would refund money in 5-7 days, it didn't take that long to charge me but whatever. We'll see if a refund actually happens. Was asked to edit this review, so there ya go.

Update #2: since theres no way to respond here, I am just editing the review again... They did refund the money, case closed.

They stink as an online company. I've reveied 43 different delivery times and nothing. Emailed and called, no response. Their website might look good but be forwarned, if you have issues good luck.

I placed my order on 4/19 and was told a shipping date would 5/5. I called in early June inquiring about the order, was told it would ship in 3 to 4 days. Called again 6/6 and was told it would ship on 6/8. Called again on 6/10 and was told shipping would have to call me back.

I will never use this company again and regret using them this time. Their customer service is the worst i have ever dealt with. They give you a fictional date with no effort to resolve the problem. I would have given 0 stars if I could.

DO NOT BUY ANYTHING FROM THIS COMPANY, IT IS NOTHING BUT A SCAM!!

I have since received the cushions I ordered. They are of good quality and fit perfectly. They resolved the issue to my satisfaction.

Absolutely awful company. My order is 3-weeks late. At the time of the order it said it would be made in the US. Customer support told me it would be shipping from Illinois. Then I suddenly get a FedEx notice that it will be shipping from India. It still hasn't actually shipped though. No expedited shipping due to it being so late.

Customer service kept giving me the runaround. This was supposed to be a replacement patio cushion for a Memorial Day get-together and I probably won't even have it by July 4th.

I would stay far away. There are surely better options.

Their stuff is not made in the USA as they advertise on their website and I have a FedEx tracking label that shows it came from India. They’re also crooks and they do everything in their power not to honor a customer service issue after the product is delivered. They make excuses ask for photos after photos and then more photos and then a video and then they still do nothing. These guys are crooks.

These people have completely disappeared on me. I ordered something on 5/17/26, and it still says on their website that it was to be delivered 6/1/26. It also says it's still "in production." I wrote an email--they never responded. I'm sitting on their chat platform right now and after prompting me for my order number, it requested a transfer 13 minutes ago and the chat has essentially gone dead.

Stay away from this farce of a company. I expect I'm going to have to challenge the charge with my credit card company because it seems they will never fulfill the order.

And now you can see that PatioHQ replied to this review. Since then I have written them at the email address provided in their reply and HAVENT HEARD A WORD BACK. I wonder if this is an actual business or just a total scam stealing my money.

HORRIBLE EXPERIENCE! DO NOT BUY!!!
Ordered custom cushions in April 2026. I decided I needed to contact Patio HQ's customer service in May 2026, because it was long past the projected delivery date. The customer service rep. assured me that everything was okay and that the cushions would be delivered in a few days. Here it is, June 2026; still NO CUSHIONS. I called customer service just to find out that the material is "OUT OF STOCK." I then choose a different color in the same lot (which I do not favor). The customer service rep. assures me that it is in stock.

Today I get a bill for an additional $17+ for choosing a different color. I wrote and told them that this fee was an insult. They never informed me that the preferred material/color was out of stock, etc. I would have been sitting and waiting if I did not call. Oh, btw, I also emailed with NO RESPONSE. TERRIBLE CUSTOMER SERVICE! I haven't received the product therefore I cannot comment on that. Patio HQ asking for an additional $17+ is very poor customer service.

I rarely leave negative reviews, but my experience with PatioHQ has been incredibly disappointing from start to finish.

At the beginning of May, I ordered four custom Sunbrella cushions from PatioHQ because I was assured they would arrive no later than May 25th for a backyard graduation party. A week later, I placed a second order for ten dining chair cushions and paid a substantial additional fee for expedited processing and shipping, again based on a guaranteed delivery date of May 25th.

The week before the expected delivery, I realized I hadn't received any updates on either order. After spending several hours on chats and phone calls, I was finally informed that there had been a production issue and that the cushions would not arrive on time. This was extremely frustrating because the primary reason I chose PatioHQ was their advertised production and delivery timeline. The representative acknowledged the issue and offered a credit because they failed to meet the promised delivery date and because I had paid extra for expedited service.

Today, the first order of four cushions finally arrived, and unfortunately, the quality was even more disappointing than the delayed delivery. The cushions are poorly made: the zippers do not function properly, the dimensions are not the advertised 18" x 18", the sides vary noticeably in length, the stitching is inconsistent, and there are loose threads throughout with holes present. For a custom order costing over $800, the workmanship is unacceptable. The quality is so poor that it genuinely looks like a beginner sewing project rather than a professionally manufactured product.

Based on my experience, I cannot recommend PatioHQ. While the company presents itself as U.S.-based, my order shipped from India, and unfortunately, the quality issues reflect that. Between the missed delivery promises, the expensive expedited fees, the lack of communication, and the substandard product quality, this has been one of the most disappointing online purchases I have made. I just want to return the pillows and get a full refund.

AVOID. I placed an order on May 13th and was quoted with a May 22nd ship date. It is now June 4th and not only have I still not received my order, but they have also failed to respond to both of my inquiries about it. Do not order from this company.

Received my cushion covers and one is torn in two places. Called customer service & they said someone would be contacting me ... no one has contacted me ! Need a resolution asap, considering how long it takes to receive the order.
Please respond!
Kim Olson

Ordered on April 13 for quick delivery. It is now June 2 and had not received an update. Called customer service and was told my order is still processing and will ship in 4-5 days. We will see. I would not order from this company again.

Ordered cushions on April for a May shipping date. It is June 2. Still no cushions. I have called several times.
"We will expedite the order, expect an email in 48 hours"
After they missed that deadline, they refunded the shipping from my order. Gave a new ship date. After they missed that shipping date, they claim to have refunded 10% off the price. Not processed as of yet. If the cushions are not shipped by the new-new-new date of June 8th, they said they would refund an additional 25%.
I would love to praise the quality of the fabric, or the softness of the stuffing, but I don't have any actual cushions.
Of course they are efficient at taking your money on the website.

**UPDATE**
I heard from PatioHQ promptly, asking me to email them. I did so, and they apologized again and assured me the shipment would depart June 9th. I assured them this would not be the case, and got a promise of an additional 25% off the order. I waited another week past the 9th, and STILL no email. I called this morning, and the new shipping date would have been JULY 11. When I explained that would not fit my timeline and requested the offered 25%, they denied they had made an offer of 25%, then put me on hold and hung up on me.
After I called back, I asked for a refund, and they sent an email saying it would be two business days to process the refund.
I will update again when/if the refund arrives.
Not a serious company. Take your business elsewhere. They are excellent at processing your payment on their website.

Placed an order on 5/3/26 and paid an extra $60 to have delivered by 5/14/26. It is now 6/2/26 and I still have not received. Their customer service is nearly impossible to get ahold of and when finally reached is out of India and couldn't care less.

Update: 6/11/26: Still hasn’t even shipped. This company is NOT located in the United States.

Horrible customer service platforms. Chat was never answered, even after submitting all the preliminary answers. Then I called customer service, held forever, and then the rep could not answer the question and asked me to submit it in writing through email. So I did that, received an automated email response indicating I would have an answer in 2 hours. It’s been several hours and I still have nothing. So my order for 14 seat cushions—not a small order—will go to someone else.

We placed a significant order for outdoor furniture cushions and were assured delivery by 6/5. We have guests arriving soon after. The cushions have not even been produced yet. These are apparently being made in India-and so overnighting is not an option. I’m livid, and wish I had checked this company’s reviews before ordering. Do NOT give them your money.

UPDATE: 6/15/26–We still have not received our order, nor have we received any communication from the company besides the response here. The order status has not changed on their website, and says “in production.” with a delivery date of 6/15/26. I called customer service who said they were checking production. They then said it should ship by the end of the month. At this point I have no confidence in this company’s ability to fulfill their promises and have requested that my order be cancelled with a full refund. They stated my credit card would be refunded within 5-7 days. This was an approximately $3000 order. I will update again either when my credit card is credited or at the end of 7 days.

UPDATE 6/19/26-I changed my rating from 1 to 3 stars because the refund from
PatioHQ has posted to my account. The order issue has been frustrating and I wish it had been handled differently, But they did make it right financially. One star is no longer fair. I cannot rate the product, but the company responded with integrity.

Avoid Patio HQ – Nightmare Customer Service
I ordered an ottoman from Patio HQ, but it arrived completely missing both the cushion and the cover. Resolving this has been an absolute nightmare. My first call required waiting over an hour, only to be connected with a representative who barely spoke English. I was promised a call back within 10 minutes, which never happened. I had to repeat this exhausting process two more times just to get a call back.
Even then, the staff struggled to understand that my order was incomplete. It wasn't until I demanded a full refund that they finally transferred me to someone who understood the issue. They promised to send the missing parts, but after waiting three weeks, I only received the cover—still no cushion.
I have now spent three consecutive days on the phone trying to get this resolved. While they claim the cushion is finally on its way, my confidence is entirely gone. This company is a massive waste of time and money. I will never do business with Patio HQ again

We ordered custom size cushions and they fit perfectly. The ‘Sunbrella’ material should last a long time!