I spent over $400 on patio cushions that arrived stained, terribly under stuffed and extremely cheap looking. I have little sewing experience but could have done a much better job of making these myse... Voir plus
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I wish I had found this company sooner. I had ordered patio cushions from another company and they kept getting back ordered. I canceled it when I discovered patio HQ. The order was delivered quickly... Voir plus
L'entreprise a répondu
My rating is for customer service. We placed an order in June. We were finally given a shipping date at the end of August and only the cushions arrived. After 6 different contacts, someone finally tol... Voir plus
The cushions are really nice. Exactly what we ordered & fit perfectly. Very satisfied with the merchandise. However, order processing had a small problem. Supposed to credit our 10%"Black Friday p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
Coordonnées de contact
1411 Enterprise Drive, 60446, Romeoville, Etats-Unis
- 844-426-7890
- sales@patiohq.com
- patiohq.com
2,7
Bas
806 avis
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A répondu à 99 % de ses avis négatifs
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They do not ship when they promise
ordered a custom cushion in april and was given a delivery date of 5/11 that date came and went, i called and was given an updated shipping date of 5/29 when i contacted their customer service today (5/29) they again dont know when it will ship the company has an office in Ohio but the product comes from India They continue to lie to me and they apologize very well but I feel like ive been had
25 avril 2026
Avis spontané
Réponse de PatioHQ
Hi Matt, We are sorry to hear about the delay and the experience you've had with your order. Unfortunately, we are unable to locate your order based on the details provided in your review. We kindly request that you email us at reviews@groupbayport.com with your order number so we can review the status of your order and provide prompt assistance. Your feedback is valuable to us and will be considered as we continue working to improve our customer experience.
FOLLOW UP
So after I posted the negative review yesterday, they decided to reach out to me. They asked for the same stuff I already sent them multiple times. No dispute that their stuff is NOT made in the USA. This company is a fraud & should be shut down by the US government.
I have the Fedex tracking showing the cushions came from overseas. USA my ass!!
16 avril 2026
Avis spontané
Réponse de PatioHQ
Hello Michael, we are sorry for the inconvenience caused to you. However, we can see that our team has already offered a replacement via email and has not requested the same details again. They have only asked for images of the taffeta label for reference and requested clarification regarding the size you would like to proceed with for the replacement.
Moreover, we are a USA-based business; however, depending on the product, it may be manufactured and shipped from our overseas facilities. Our team will contact you again to clarify the details and assist you further.
I've ordered five cushions and pillows.
I've ordered five cushions and pillows.
They came in on time, well packed in vacuumized plastic. Correct size and shape. Sawing quality is not perfect but ok. The only thing questionable is fabric quality. It feels relatively thin. Since samples were not available, I took a risk.
19 mai 2026
Avis spontané
Réponse de PatioHQ
Hey Fare! We are delighted to hear that you are pleased with the product size and turnaround time. Your satisfaction is our topmost priority.
The material has been shipped as per the specifications mentioned on the website. However, we will surely consider your feedback to make the customer experience better.
If you have any further questions or need any assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your experience with us remains positive!
Fraud
Fraud. They say their products are made in the USA but the items were shipped from China. When they sent me the wrong size item, they asked for pictures, then more pictures, then a video. So far 2 weeks later nothing. I had to dispute with my credit card company. DO NOT buy from this company, they are a fraud.
16 avril 2026
Avis spontané
Réponse de PatioHQ
Hello Michael, we are sorry for the inconvenience caused to you. Our team will contact you soon to address your concern and assist you further.
I would not order from them again
The information on an arrival date was wrong, when called the information of getting an email did not happen and neither did a phone call. The second call was the same information and still did not happen. I eventually received my cushions and I do like them. The company needs serious help with customer service.
14 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Bonnie, Thank you for your honest feedback. We sincerely apologize for the lack of timely updates and follow-through regarding the communication promised by our team.
We’re glad to hear that you eventually received the cushions and are pleased with the product itself. Your comments regarding customer service are valuable and will be shared internally as we continue working to improve our customer experience.
We truly appreciate your patience and support.
Quality of the product and the quick…
Quality of the product and the quick turnaround time.
27 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Kim, Thank you for your feedback! We're delighted to hear that you were pleased with the quality of the product and the quick turnaround time.
We truly appreciate your support and look forward to serving you again in the future.
Couldn't Be More Pleased
Purchase process was seamless. Color is true to the website swatch, quality is excellent, communication from Patio HQ regarding tracking and delivery was spot on. And it was fun to open the package to watch the cushion unfold and take perfect shape from the packing process. Wouldn't hesitate to order again.
27 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Sandy, Thank you for your wonderful feedback! We're delighted to hear that you had a seamless ordering experience and that the color, quality, and communication met your expectations.
We're especially glad you enjoyed the unpacking experience and watching the cushion take shape. Your kind words truly mean a lot to us, and we look forward to serving you again in the future!
The company used good quality fabric
The company used good quality fabric, the turn around time was good for custom work from an Indian company, shipping was satisfactory. However, I’m not overjoyed with the waterfall edge I choose for my cushions’ edging. Perhaps the thickness of the cushion was not enough to fabricate flawlessly.
26 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Pamela, Thank you for your feedback. We're pleased to hear that you were satisfied with the fabric quality, turnaround time, and shipping experience.
We appreciate your comments regarding the waterfall edge finish. The final appearance can sometimes vary depending on the cushion thickness and overall construction, and your feedback is valuable as we continue to improve our products and processes.
Thank you for choosing us for your custom cushions, and we hope to have the opportunity to serve you again in the future.
Delivered almost a month late, wrong sizes
Delivered almost a month late. Cushion design not at all as shown on website. Seat and back cushion dimensions are different and mismatched. Website doesn't suggest coming from foreign country. Overall a terrible experience, would never recommend to anyone.
22 mai 2026
Avis spontané
Réponse de PatioHQ
We are sorry for the inconvenience caused to you. Unfortunately, we are unable to find the actual order details. Could you please email us at reviews@groupbayport.com with your order number and concern so we can verify the details and assist you further?
Felt like customer service follow up…
Felt like customer service follow up was quite lacking. Was supposed to get a refund and never received confirmation of one Have tried calling several times and emailing requesting status and never got contacted back for follow up. Quite disappointed
1 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Yvonne, We sincerely apologize for the inconvenience and lack of follow-up regarding your refund.
Please note that we have shared the refund transaction details with your registered email address for your reference. Kindly review your inbox (and spam/junk folder if necessary).
If you require any further assistance, please let us know, and we will be happy to help.
Delivery date for the cushion I ordered…
Wish I had found these reviews before I ordered! This is not a trustworthy business but I was fooled by the professionalism of their website. Delivery date for the cushion I ordered has come and gone. No response from company about my request for information regarding the status of my order. Thank goodness I only ordered a cushion!
18 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Barbara, We sincerely apologize for the inconvenience and the lack of communication regarding your order status. As per the latest update, your order has now been canceled and a refund has been initiated to your original payment method.
We truly regret the experience and appreciate your feedback. Please feel free to reach out if you need any further assistance.
Delivery was delayed
Delivery was delayed and dates kept being promised by email that didn’t happen. There was never an explanation for the delay and after tracking the package found out it was shipping from India. Once I received the items the quality was very good.
14 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Terah, We sincerely apologize for the delay in delivery and the inconvenience caused by the repeated changes in the expected timelines. We understand how frustrating it can be when clear updates are not provided.
We appreciate your feedback regarding the product quality and are glad to hear that you are satisfied with it upon receipt.
Your comments have been noted, and we will work on improving our communication and delivery updates going forward. Please feel free to reach out if there is anything further we can assist you with.
So far a 1 but would give them a zero…
So far a 1 but would give them a zero at this point
Ordered 2 bench cushions end of March - supposed to ship aroundd the 21st April
To date have not recd - keep saying they r in production and giving me bad shipping dates
Disputing with credit card company
These peeps are NOT getting my money
22 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Judy, We apologize for the delay and the experience you’ve had with your order. As per the latest update, your order has been shipped. We hope the issue is now resolved.
Awful Customer Service - The Worst!
Customer service has been extremely poor. The order was late and to date, two cushions are still missing from the order. I wrote to request to know when they would be delivered or when a refund would be issued and no one has responded. I would not buy from this vendor ever again and would not recommend them to anyone I know.
15 mai 2026
Avis spontané
Réponse de PatioHQ
Hi Amy, we sincerely apologize for the inconvenience caused; as per the latest update, our team has offered a 20% refund as a gesture of goodwill for the delay experienced with your order.
Would never use this company don’t seem…
Would never use this company don’t seem to care about there customers needs. Purchased cushions and paid extra for a specific day to be delivered never got an update on order never showed up on my delivery date. Customer service pretty much said it’s gonna be another week and a half to get them they would not let me cancel order.
22 mai 2026
Avis spontané
Réponse de PatioHQ
Dear Customer, We sincerely apologize for the delay and the lack of updates regarding your order. Please email us at reviews@groupbayport.com with your order details so our team can review this case and assist you further at the earliest.
Updated review: I received all my custom made furniture.
I placed an order Jan 19, 2026 for $2,300 worth of furniture, a sectional and chair. After asking for status updates and being told it would ship soon, on March 9, I received cushions only. Update (August 2026): I received all my custom made furniture, it took 7 months but the site is legit and the furniture is actually great quality. It took some pressuring emails to get things moving but happy with the furniture I received.
21 mai 2026
Avis spontané
Réponse de PatioHQ
Hello Jesse, we are sorry for the inconvenience caused to you. Our team has contacted you and provided an update on the order along with a discount for the inconvenience caused. Moreover, we will surely consider your feedback to make the customer experience better.
I wish I could give 0 stars
I wish I could give 0 stars. Order delayed multiple weeks, no responses to customer service via chat or phone call (they didn't ever pick up -- DON'T WASTE YOUR TIME). I emailed and left messages in chat saying I needed the product by a certain date (it was originally promised to arrive weeks before the date). Nothing happened. I would not trust them to cancel or refund, nor would it be fair to make me jump through all the hoops to do so, I disputed the charge through the bank.
21 mai 2026
Avis spontané
Réponse de PatioHQ
Dear Customer, We apologize for the experience you've described and appreciate you bringing this matter to our attention.
To allow us to review your case thoroughly, kindly email us at reviews@groupbayport.com with your order number and relevant details. Our team will investigate the concerns raised and provide you with an update as soon as possible.
We look forward to assisting you further.
As ordered
Order process was straightforward and easy. It took a while, but that is expected based them being custom sized cushions. They come from India, but were shipped FedEx and arrived quickly after they were completed. The company was communicative and I received status emails. The cushions are as expected in Sunbrella furniture. It fit perfectly and I'm happy with the results.
21 mai 2026
Avis spontané
Réponse de PatioHQ
Dear Customer, Thank you for your feedback! We're pleased to hear that the ordering process was easy, our updates kept you informed, and that your custom Sunbrella cushions arrived promptly and fit perfectly.
We truly appreciate your patience during the custom manufacturing process and are delighted that you're happy with the final product. Thank you for choosing us, and we look forward to serving you again in the future.
Had to cancel my $650 order after…
Had to cancel my $650 order after receiving multiple shipping dates that came and went. "I'm so sorry." Sorry for the inconvenience." They just give you another delivery date and apology. 1-800-MOVE-ON!!
RESPONSE: Too little, too late. I moved on and found what I needed at AMAZON for $400 LESS, so THANK YOU! Stop lying to your customers! If it is going to take longer, then let the customer know that. I spoke with a supervisor. She did NOTHING for me but issue a refund. Again, stop lying to your customers.
20 mai 2026
Avis spontané
Réponse de PatioHQ
Dear Customer, We sincerely apologize for the inconvenience caused by the repeated changes to the delivery timeline. We understand your disappointment, especially after placing a significant order and receiving multiple estimated delivery dates that were not met.
We would appreciate the opportunity to review your case in detail and address your concerns. Kindly email us at reviews@groupbayport.com with your order number and any relevant details, and our team will investigate the matter thoroughly and assist you further.
We regret the inconvenience caused and look forward to hearing from you.
It is taking me forever to receive my…
It is taking me forever to receive my order. On their website it stated items ship within 5-10 days. It is now over 3 weeks since I placed this order. Now they are telling me that it won't be shipped for another six days. Very slow on production and delivery.
20 mai 2026
Avis spontané
Réponse de PatioHQ
Hello George, we are sorry for the inconvenience caused to you. Unfortunately, due to a higher order volume than forecasted, production is experiencing delays. However, as we can see, the order has been shipped from our end, and you have been notified with the tracking details. Moreover, we will surely consider your feedback to help improve the customer experience.
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