Ross Care Avis 

Recently paralysed and this was my first interaction with the local wheelchair services as farmed out to Ross Care.

The wheelchair arrived broken and dangerous. Transferring in and out was dangerous and difficult and the major risk is getting my hands and arms trapped.

When I could eventually get through the Staff were extremely belittling.

Apparently I must have broken it as they check the chairs before they go out. So in the 2 weeks I had the chair I must have broken it and by detailing what had actually happened in their eyes I was a liar.

They did get a repair man out quickly who when he examined the part couldn't fix it at the part had been machined incorrectly so screws could not ever have been tightened properly.

It therefore must have been broken when they sent it out. This did ease my anxiety as the accusatory stance of the Ross Care employee made me feel like I had done something wrong.

They now have new parts but cannot deliver them until the 31st of July as they are so busy with repairs.....

This is my first wheelchair which by the time it's fixed I will have had for nearly 2 months without really being able to use it safely.

Do better, act better, be better Ross Care.

Sean Taylor attended today to change a part on my wheelchair. He was very friendly and professional. He did a very good job in very quick time leaving me very happy and able to get on with my day👍

Sean Taylor was friendly, professional and knowledgeable when he came out to fit my mum's wheelchair. Highly recommend him and the company

The engineer Gary Thompson was professional, curtious and respectful.

Gary was quiet professional and friendly 👍🏻

I had Nigel George come with my chair, he was very polite and helpful. He answered all my questions and put me at ease.

They are always there when I need then the staff are friendly and always happy to see their customers
The work is too a high quality and quick and they always have time for a time for a chat

Giovanni had a look at the wheelchair and decided to take it back to the depot to fix the RH handle as the rivet was missing. He said he would return the wheelchair at 15:00. I asked him to return after 15:30 as no one would be home at 15:00. He arrived just after 15:30 with the repaired wheelchair. He checked the wheelchair out and told me the wheels need replacing as they are worn out. He’s ordered them and will arrange to have them fitted. We have to await a phone call for fitting the wheels. Excellent service!

Gary was great,came for a home visit to change some bits on my son's chair,very positive experience.thank you Gary Thompson.

I am quite frustrated with Ross Care. Due to fix my daughters wheelchair. And I called early morning to ask if they have any idea if they will be coming in the morning or afternoon as I am having to deal with a emergency for work, where someone is critically ill and I need to visit . I did not ask for a time slot just asked where abouts on the list and if it would be morning or afternoon.
The only response they can give me is he will call when on his way!
What awful service

Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to walk at all . He is professional experienced and cares

Gary was really helpfull, happy with my wheelchair being fixed

Very helpful and polite happy to answer our questions also a professional service provided when my wheelchair was checked thoroughly and a return visit to change a wheel and the footplate changed to a more compact size
Many thanks

Please read ALL this review as the first part is about Wallasey the second part zbout the AMAZING PRESTON TEAM

We have been with wallasey for years and put up with shoddy inexperienced engineers never getting correct parts and parts taking weeks and no communication between any of the staff there staff leaving because its such a bad place to work meaning my daughter of now 22 being left with no legs for weeks upon a time!!

Until PRESTON this is the team we need and my daughter deserves from the admin staff Lou Lucy to the amazing engineers Matty the best engineer top bloke very experienced amazing at his job not one of them have let us down they go above and beyond they care they are dedicated and they understand that if someone's wheelchair is out of use then so is that person its not just a wheelchair its independence its that person's legs life and mobility and they do everything they can to keep you safe and moving and that is exactly how it should be but that's not been our journey unfortunately up until 4 months ago we are truly grateful for the help and support we have had from the Preston Team they have shown us how it can be done and I only wish the other Ross Care depots had the same work ethics as Preston thanks Matty for driving miles to collect new parts for Charlotte and for starting earlier and finishing later to make sure she had her independence ❤️

Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to his van, he returned with a replacement. This was also fitted quickly and both activities were performed with total professionalism.

Gary Thompson was great, polite and finished the repairs quickly

Took my son for a wheelchair appointment today as his is getting a bit small and the lady we had was very helpful & knowledgeable and asked a lot of questions to make sure we got the most suitable chair for him.
Very happy with my experience today :)

Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary always manages to fix it—even issues that others have found too difficult.

He genuinely goes above and beyond to help, and it’s clear he really cares about the people he supports. His kindness, reliability and expertise make such a difference to our family, and we couldn’t be more grateful. Ross Care is lucky to have him.

Gary was great friendly and helped really well