Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Gary is a lovely gentleman, considerate , caring , emphatic person. He listens to my client explaining the issues with her chair, fixes it and explains what he has done to repair the chair. Always po... Voir plus

Noté 5 sur 5 étoiles

Garry Thompson is The friendliest Wheelchair engineer that I have ever met! Always goes above and beyond to problem solve and is also great company! People like him make a real difference in life! Je... Voir plus

Noté 5 sur 5 étoiles

Gary Thompson attended my husband today for his wheelchair repair he rang ahead giving an estimated time of arrival (which we don't often get we are sat waiting in all day when really I or my husband... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipement de mobilité

Écrit par l'entreprise

Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

856 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(856)

536 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Gary phoned the night before with a…

Gary phoned the night before with a time slot which was appreciated

16 avril 2026
Avis spontané
Logo de Ross Care

Réponse de Ross Care

Hi Gilly, thank you for your review. We’re glad the communication ahead of the visit was helpful, and we’ll share your feedback with the local manager.

Noté 5 sur 5 étoiles

Thorough and helpful environmental assessment

Nigel was very helpful, explaining different aspects of the wheelchair that I am to have. He was very thorough examining and measuring doorways et cetera to check that the wheelchair will be suitable. Also friendly and cheerful, thank you.

22 avril 2026
Avis spontané
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Réponse de Ross Care

Hi A H Staite, thank you for your detailed feedback. We’re glad Nigel was thorough and supportive throughout, and we’ll share your comments with the local manager.

Noté 5 sur 5 étoiles

Gary thompson was very helpful and…

Gary thompson was very helpful and polite brilliant!

23 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Chloe, thank you for your review. We’re pleased Gary was helpful and polite during the visit, and we’ll ensure this is passed on to the local manager.

Noté 5 sur 5 étoiles

Helpful and informative.

The engineer was very helpful and informative, he explained how everything on the wheelchair worked and made sure it was adjusted to fit me properly, for my comfort and safety.

22 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Simon, thank you for your feedback. We’re glad the engineer was informative and ensured everything was adjusted for your comfort, and we’ll share this with the local manager.

Noté 5 sur 5 étoiles

Ross Care supplies a very efficient service

Ross Care supplies a very efficient service. Right from initial contact with the office the service is polite and very helpful. The engineer, Nigel George, is lovely and in my opinion goes above and beyond in his service. I would recommend this company, they are brilliant.

23 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Janne, thank you for your fantastic feedback. We’re delighted to hear about your positive experience and Nigel’s support, and we’ll ensure this is shared with the local manager.

Noté 5 sur 5 étoiles

Friendly and helpful

Friendly and helpful

22 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Angela, thank you for your kind feedback. We’re pleased you found the service friendly and helpful.

Noté 5 sur 5 étoiles

A helpful and professional team.

I called to report a problem. The office gave me a name, date and time window that suited myself. Jason arrived as stated and curiously listened to my problem. He carefully took my wheelchair to his van to address the issue. He returned with the repaired chair and made sure it was setup correctly for myself. He had set it up as I had it before and I was happy with the work. He was a very plesent and polite gentleman, who performed his work with professionalism and respect. I highly recommend him and Ross Care for a job well done.

22 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Kevin, thank you for your detailed feedback. We’re pleased the team provided a professional and efficient service, and we’ll ensure your comments are shared with the local manager.

Noté 5 sur 5 étoiles

Wheelchair repair team Ross care

I'm always pleased with the service Ross Care provide..Gary Thompson was the service man today,he called before he arrived to let me know he's on his way. He provided quick service and was very friendly guy. Thank you Gary.

22 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Ghosia, thank you for your kind review. We’re glad Gary provided friendly and efficient service and kept you informed, and we’ll pass this on to the local manager.

Noté 5 sur 5 étoiles

Leg strap options

The guy was informative and went through our various options with us regarding our enquiry

21 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Tom, thank you for your review. We’re pleased the engineer was informative and helped you explore the available options.

Noté 5 sur 5 étoiles

Sean Taylor

Sean Taylor

I recently used this wheelchair service and was genuinely impressed with the level of care and professionalism throughout. From the first point of contact, everything was handled efficiently and with a friendly attitude. The team was punctual, respectful, and clearly experienced in assisting people with mobility needs.

What stood out most was their attention to detail and willingness to go the extra mile to ensure comfort and safety. The equipment was clean and well-maintained, and the entire process felt smooth and stress-free.

It’s not always easy to find services you can fully rely on, but this team did a consistently good job. I would definitely recommend them to anyone in need of dependable wheelchair support.

21 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Leck, thank you for your detailed and thoughtful feedback. We’re delighted to hear about your positive experience and the team’s professionalism, and we’ll ensure this is shared with the local manager.

Noté 5 sur 5 étoiles

Ross Care Wheelchair service

One of Ross care's engineers Gary Thompson has been out to my son a few times now both in school and at home for wheelchair repairs. He always goes above and beyond to ensure a professional service and has a friendly and approachable nature. He is a hard worker and takes pride in his work, ensuring the safety and comfort of my son . If only everyone could be as helpful as him 🙂 thank you Gary.

21 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Hayley, thank you for your lovely feedback. We’re pleased Gary continues to provide such reliable and supportive service, and we’ll pass your comments to the local manager.

Noté 5 sur 5 étoiles

Sean Taylor came to fit a stump board…

Sean Taylor came to fit a stump board to my Dad's wheelchair today at Newquay Community Hospital. He was efficient, friendly and the service provided was faultless.

20 avril 2026
Avis spontané
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Réponse de Ross Care

Thank you for your feedback. We’re glad Sean provided efficient and friendly service, and we’ll ensure this is passed on to the local manager.

Noté 5 sur 5 étoiles

The Gentleman was very polite and…

The Gentleman was very polite and professional,he showed great patience and his presentation of the wheelchair was extensive

20 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Michael, thank you for your review. We’re pleased the engineer provided a professional and thorough service.

Noté 5 sur 5 étoiles

Very good service

Very good service, friendly and efficient.

16 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Mrs Bark, thank you for your kind feedback. We’re pleased you found the service friendly and efficient.

Noté 5 sur 5 étoiles

Gary Thompson out of hours wheelchair…

Gary Thompson out of hours wheelchair engineer was very understanding and dedicated to make sure the job is done ASAP

18 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Mohammed, thank you for your kind feedback. We’re pleased Gary was able to provide prompt out of hours support and get everything sorted, and we’ll pass this on to the local manager.

Noté 5 sur 5 étoiles

Brilliant service from Gary Thompson

Gary Thompson came to fix wheelchair friendly Gary was professional and knew his job ,came out of hours and got everything working again cannot fault him at all brilliant service brilliant chap credit to service

17 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Lisa, thank you for your fantastic feedback. We’re delighted Gary could get everything working again and provide such a professional service, and we’ll share your comments with the local manager.

Noté 5 sur 5 étoiles

Sean Taylor provided an excellent…

Sean Taylor provided an excellent service repairing Lilli’s wheelchair.
Thank you so much.
Geoff and Lilli

17 avril 2026
Avis spontané
Logo de Ross Care

Réponse de Ross Care

Hi Geoff, thank you for your kind review. We’re pleased Sean provided an excellent repair service for Lilli’s wheelchair, and we’ll pass your feedback to the local manager.

Noté 5 sur 5 étoiles

Jason Tbllins was terrific

Jason Tbllins was terrific. He fixed the issues I had straight way. He helped me understand the Issue and gave me a step by step explanation as he was working on the issues at hand. first time experience of anyone doing that for me.

17 avril 2026
Avis spontané
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Réponse de Ross Care

Hi Amaan, thank you for your detailed feedback. We’re glad Jason resolved the issue quickly and took the time to explain everything clearly, and we’ll share this with the local manager.

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