SnackVerse Avis 

These people are hard work. Cannot get their act together and send the boxes when they’re supposed. They then lie about the reason.

I’m done after this, that’s if the box actually turns up in October for September 🙄

Unorganised, unprofessional and best avoided !!!

All I can say is great idea if you can deliver on time but I signed up in August but didn't receive until mid September when supposed to be end of month box was fantastic can't complain on products but then took next payment and agin no box sent out on time and then take next payment even though 2nd box not sent which I think next payment should not be until next box is sent so had to complain and claim from bank. Such a shame as did enjoy and would have kept subscription if on time also w have 2 to same address as my daughter signed up aswell but hers also cancelled or more like had to contact bank not to issue anymore payments

I am very disappointed with this service. Boxes are so late I am now owed two past boxes. Most annoying of all, I phoned up to cancel, all done, right? Wrong. I find today that payments are still being taken and my account is still active. Why force me to phone you up if you don’t do what you say?

Unfortunately what started, the first month, as a great first box, progressively became poorer and poorer. We then had our August payment taken at the start of August, we were very disappointed to then only received the box, middle of September! We yet again had payment taken early Sept and were advised that because of issues with stock, AGAIN, there would be a delay. I therefore emailed to cancel our subscription, to which I received no reply, however the box did follow very quickly???... However this evening, a further payment has been taken, which shouldnt have been as we have cancelled our subscription??? I have requested a refund.... Lets see if we get a response this time.....

Despite the negatives about cancelling subscription with this company, I rang them this afternoon, and received an automated message asking me what type of assistance I required either #1 or #2. The first option was for cancelling a subscription which I chose, I answered a few questions email address post code and that was it. I received an email confirming my cancellation request a few minutes later and that was it, a very straightforward and simple process. For anyone that's having any problems, just give them a phonecall.

Ordered this last year as a present for my Dad for the year. Due to the cost and the lack of ability to cancel via your own account I was under the impression that I had picked the biggest subscription and they would have to to get authorisation to charge my card over £250 again. Apparently not.

I now can’t get any communication from snack verse to cancel and refund this charge, there is no option via the online account to cancel and it all looks very intentional.

It has made me ridiculously ill having a lump sum taken from my account with no warning, especially when bills are due, the stress I have had to endure trying to contact snack verse whilst failing miserably to get any communication from them is shameful.

So far just negative experience one after the other. First box arrived but the drink was damaged and leaked everywhere,for the delivery driver to leave it outside and got covered in ants. I'm stil waiting for the September box that was suppose to ship last week of September. I'm still waiting. Had an email saying it will ship October 5th, its now the 6th and it still says processing.... not shipped. So far thats 2 months with delays not good for new customers definitely un subscribing not worth the money every month.

Do not be tricked into getting a subscription with snackverse. Boxes are delayed every single month meaning I am still 2 boxes behind despite the money being taken out of my bank monthly. They make out like it’s easy to cancel your subscription but then make you ring up to cancel making it more difficult to get rid of it. Really not worth it and wouldn’t recommend to anyone!

I subscribed to SnackVerse expecting to receive my boxes within the advertised timeframe. Unfortunately, I have now experienced delays for two consecutive months.

For my July box, I was informed that shipping had been delayed because of a quality issue with one of the products, with shipping pushed back to 13th August.

I have now received another email regarding my September box, again explaining that a product had a quality issue and needed to be replaced. I have been told that shipping is now expected to begin around 14th October.

I appreciate that SnackVerse wants to maintain quality standards, but having significant delays two months in a row is disappointing and isn't the service I expected when subscribing.

I have therefore contacted SnackVerse to cancel my subscription and have asked them to confirm that no further payments or boxes will be taken or sent.

At the time of writing, I am waiting for their response. I will update this review depending on how the cancellation is handled.

First 6 months were good so decided to buy another 6 months which have been terrible,boxes almost a month late always excuses on why, Blame evri but when tracked they haven't even been collected yet. I'm now a complete box late. Trying to cancel is almost impossible. Avoid!! Countries all Europeon so not really any more variety then you can pick up from lidl or aldi on there special weeks.
The idea is great but over the past 4 months it's been complete shambles.
Save you money

I have now received 10 boxes from a 12-month SnackVerse subscription and, unfortunately, the experience has been disappointing enough that I will not be renewing.

One of the biggest issues has been the repeated delays. This is now the third time in around 20 months that I have received an email explaining that a box has been delayed. Most recently, I was told that my September box had been affected because an issue was identified with one of the planned products during the final stages of preparation. SnackVerse said they had decided to replace the item and place a new order, meaning dispatch is now only estimated to begin around 14 October. The email also talks about improvements being made to planning, sourcing and fulfilment to prevent delays like this in future, but after receiving similar communications on three separate occasions, it is difficult to have much confidence in these promises.

I have also been disappointed with the actual contents of the boxes compared with the way the subscription is advertised. The marketing gives the impression that you will receive unique and exotic snacks from countries around the world. However, across the boxes I have received, I have had nothing from outside Europe. For a subscription that promotes itself around the idea of discovering snacks from around the world, I feel the reality has fallen well short of what is advertised.

Customer service has been another major issue. I previously received a damaged item and had to exchange numerous emails before eventually being offered a refund of just 50p. I have found some of the responses from customer service incredibly frustrating, and at times they have come across as gaslighting rather than genuinely trying to resolve the issue being raised.

I wanted to give the subscription a fair chance, which is why I committed to the full 12 months. Having now received 10 of the 12 boxes, I feel I have seen enough to make a fair judgement. Between the repeated delays, poor customer service and the fact that the contents have not reflected the “around the world” experience being advertised, I will definitely not be renewing my subscription.

Good snacks, but honestly just unmanageable wait time. Every single month is delayed with no real explanation as to why. The last two months have been delayed by over 2 weeks because of a ‘quality issue’ with an item and they would ‘rather send the boxes late with full quality than send a bad item’ it’s just excuses at a certain point. I did really like this company but they really need to work on their efficiency with getting the boxes out when they claim they will. They’re supposed to be shipped from the 27-3rd of every month, and there’s been months where I’ve received last months box on the day the next months box is supposed to be shipped. It’s very disappointing

They generate your tracking number and do not send the parcel SCAM stay away. Have raised with trading standards

Was getting smaller box & middle size now changed to bigger box, exciting to get different pieces each mth ,not noing which country

God fed up of having to constantly email them to see when my “snack box” would be sent out as they would never be sent on the dates described on the website.
Most of the time the boxes that did come would arrive very late.

Had to ring up and cancel over the phone, which was simple enough once I managed to get through.

They currently have charged me for two boxes, the August box you should receive in September. And a September box you should receive in October.
It’s the 28th of September and I’m yet to receive the August box, with just receiving another email saying that they messed up again and forgot to sent it and how incredibly sorry they are after about a string of 10 emails which I have had to take the initiative in.

Ordering a box of snacks to arrive at your door shouldn’t turn into a part time job ensuring they arrive. It should be convenient and relatively seamless to make it enjoyable and feel like a fun thing to anticipate in.
Snackverse has not been enjoyable for me. Hence the time taken to write a review. Avoid if you don’t want to waste your money.

Terrible done this since June and every box is atleast a month last with me having 2 months worth of orders waiting to be dispatched in the end I canceled that wasnt easy you end up needing to call them to cancel its a total scam. They also put your subscription price up without letting you know.

AVOID! Companies like this are the reason the law is changing around subscription traps. They put the prices up without telling you (this is illegal) and they make it almost impossible to cancel. Please don't fall into their trap! Honestly, just use the money for something else fun, this lot are scammers.

We really liked receiving these boxes, but after more than a year it was time to stop. The cancellation feature has been removed from the website and when I contacted customer services in writing I was told it wasn't possible to do so without calling. I work 9 - 6 and there is no out of hours option. Very poor of them. Of course I didn't get round to calling for a while which is what they hope for. It's a shame as I will now not recommend the product.

AWFUL COMPANY AVIOD.. got my snack box items missing and a can which was contaminated and they take your money each month and don’t give your money back .

Saw a lot of ads for snackverse on instagram and decided to give it a go! I’ve had a subscription with them for a few months now and would highly recommend. The boxes always have a good selection, it’s great. There were a few delays with delivery, but nothing major, so it didn’t really affect my experience.